Exterior

Reviews of Quality Inn Tanglewood

2.5 out of 5
Quality Inn Tanglewood
3816 Franklin Rd Sw, Roanoke, VA

Reviews

7.2

Good

Rating 10 - Excellent. 83 out of 286 reviews" "
Rating 8 - Good. 100 out of 286 reviews" "
Rating 6 - Okay. 39 out of 286 reviews" "
Rating 4 - Poor. 33 out of 286 reviews" "
Rating 2 - Terrible. 31 out of 286 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Annette

Travelled with family
Disliked: Staff & service
The front desk person was in a altercation with a customer with the police on the phone.the front desk person was racist with the male customer and tried to pull my sister and I in to the disagreements we then left .and went to another holel I tried to call and cancel and the front desk person was very rude to me
Stayed 1 night in Mar 2024
Response from Guest Relation Management on Mar 5, 2024
Hi Annette,Thank you for sharing your feedback with us. We take allegations of misconduct by our staff very seriously, and we assure you that we are conducting a thorough investigation into the incident you described. Discrimination and racism have no place in our establishment, and we are committed to ensuring that all our guests are treated with dignity and respect. Please know that we are taking immediate steps to address this matter, including providing additional training and support to our staff to prevent similar incidents from occurring in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

4/10 Poor

John

Stayed 1 night in Jan 2024
Response from Manager on Mar 22, 2024
Hello John, We are sorry to hear that your experience did not meet your expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay. We value your feedback and would like the opportunity to address any issues you encountered.

2/10 Terrible

Ashley

Disliked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Guest Relation Management on Jan 19, 2024
Hi Ashley,Thank you so much for your recent stay at our hotel and for taking the time to provide us with your feedback. We take your feedback seriously, as it helps us identify areas of improvement and ensures that we maintain the high standards we strive for. We would greatly appreciate it if you could take a moment to share specific details about the issues you encountered during your stay. Your insights will enable us to address these matters promptly and effectively to prevent similar situations in the future. Whether it concerns room cleanliness, staff attitude, amenities, or any other aspect, your input is invaluable to us. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

2/10 Terrible

Jairo

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Guest Relation Management on Dec 5, 2023
Hi Jairo,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

2/10 Terrible

ASHLEY

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here so many times as Roanoke is my hometown and I’ve moved a few hours away. There’s always been a kind of “you get what you pay for” situation with this hotel but it was awful this time. The sheets and bedding had stains, the bedside table was missing a light and there were hardly any towels. Not to mention I was lied to and charged $100 when I prepaid for the room through here with PayPal. Planning my next trip home for Christmas and do not plan on staying here.
Stayed 1 night in Nov 2023
Response from Guest Relation Management on Nov 29, 2023
Hi Ashley,Thank you for your feedback regarding your recent stay at our hotel. It's disheartening to hear about the stains on the sheets and bedding, the missing light on the bedside table, the shortage of towels, and the discrepancy in the payment process. We take these concerns seriously, and we want to assure you that your feedback will be thoroughly investigated with our housekeeping and front desk teams to prevent such issues in the future. Additionally, we will review our processes to ensure accuracy and transparency. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

4/10 Poor

Thomas

Business traveller
Disliked: Amenities, property conditions & facilities
The room needs to be updated. The bathroom vanity light was as bright as a night light. The fitness center was missing a lot of weights . The breakfast was subpar
Stayed 1 night in Nov 2023
Response from Guest Relation Management on Nov 29, 2023
Hi Thomas,Thank you for taking the time to share your feedback with us. Your feedback is important to us, and we want to assure you that we take it seriously. Rest assured that we will review your comments with our team to identify areas for improvement. We appreciate your business and hope to have the opportunity to better serve you in the future.

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were clean and the eating area was kept very clean.
Stayed 2 nights in Nov 2023
Response from Guest Relation Management on Nov 22, 2023
Hi Martha,Thank you for taking the time to share your positive feedback regarding your recent stay with us. We are thrilled to hear that you found the rooms to be clean and that the eating area was well-maintained. Maintaining a clean and welcoming environment for our guests is a top priority, and we appreciate your acknowledgment of our efforts. Your positive comments inspire our team to continue delivering excellent service. We look forward to the pleasure of welcoming you back for another positive experience.

2/10 Terrible

Cleben

Business traveller
Disliked: Staff & service
Service poor
Stayed 1 night in Nov 2023
Response from Guest Relation Management on Nov 16, 2023
Hi Cleben,Your feedback is crucial to us, and we take it seriously. We are committed to providing exceptional service, and I assure you that we will investigate the matter thoroughly to identify the areas of concern and take corrective actions. Thank you for bringing this to our attention, and we hope to have the chance to regain your trust on a future visit.

6/10 Okay

Steven L.

Liked: Staff & service
The lighting in the room was very poor, like being in a movie theater
Stayed 1 night in Oct 2023
Response from Manager on Nov 4, 2023
Hello Steven L.,We apologize for any inconvenience caused by the lighting in your room. Our team strives to create a comfortable and pleasant stay, and we appreciate your feedback. We value your comments and will make sure to address this with our management. Thank you for bringing this to our attention.

8/10 Good

Byron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Relation Management on Oct 31, 2023
Hi Byron,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating with us. Your input motivates us to continuously improve and provide even better experiences for our guests. We eagerly anticipate the opportunity to welcome you back in the near future, where we aim to exceed your expectations and create a truly memorable stay.

6/10 Okay

Quentin

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from Guest Relation Management on Oct 31, 2023
Hi Quentin,Thank you for taking the time to provide feedback on your stay with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Thank you again, and we hope to see you soon!

10/10 Excellent

Robert

Stayed 3 nights in Sep 2023
Response from Manager on Oct 21, 2023
Hello Robert,Thank you for your exceptional rating! We are thrilled to have exceeded your expectations during your stay. We look forward to welcoming you back in the future.

8/10 Good

Virginia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed staying there. It was overall very good. There were some draw backs but I can't complain. The hotel was overall good. I think some minor updates would be good. But for the price and location made up for that. I was pleasantly surprised by breakfast in a good way. I will stay here again.
Stayed 2 nights in Oct 2023
Response from Guest Relation Management on Oct 17, 2023
Hi Virginia,Thank you for your feedback about your recent stay at our hotel. We're pleased to hear that you had an overall good experience, especially given the price and location. Your insights about minor updates are duly noted, and we are continuously working on enhancing our facilities to ensure our guests have a comfortable and enjoyable stay. We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable stay.

2/10 Terrible

Ruth

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Building run down looking. Things in room that didn’t work. Traffic noise all night.
Stayed 1 night in Oct 2023
Response from Guest Relation Management on Oct 11, 2023
Hi Ruth,Your feedback is important to us, and we take it seriously. We will conduct a thorough review of the building's condition and address any maintenance and repair needs. Additionally, we will work to improve soundproofing measures to minimize traffic noise disturbances and make your stay more comfortable. Your comfort and satisfaction are paramount, and we hope to have the opportunity to provide you with a much better experience on your next visit.

8/10 Good

Nikhil

Stayed 1 night in Oct 2023
Response from Manager on Oct 29, 2023
Hello Nikhil,Thank you for your positive review! We are delighted to hear that you enjoyed your stay at our hotel. We look forward to welcoming you back soon.

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Guest Relation Management on Oct 5, 2023
Hi Susan,Thank you for giving us a perfect rating! It is our constant endeavor to provide exceptional service and create memorable experiences for our guests, and it's rewarding to know that we have succeeded in doing so for you. Your feedback serves as a great motivator for our team to continue delivering excellent service. We appreciate your business and hope to have the pleasure of serving you again soon.

10/10 Excellent

Jerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it had laundry facilities for to take care of some dirty laundry that needed done
Stayed 1 night in Sep 2023
Response from Manager on Oct 1, 2023
Hello Jerry,We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas. We are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

2/10 Terrible

Gloria

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed has blood spots on blankets and mattress pad
Stayed 1 night in Sep 2023
Response from Manager on Sep 30, 2023
Hello Gloria,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

4/10 Poor

Jim

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
More than half of the parking was blocked off, so there was no parking places. There was no hot water in the shower. In the bathtub the water faucet had to be nearly turned off to get hot water. The front desk did not know the room numbers or layout of the hotel. The grass looked like it was mowed last year. The front desk cleric looked extremely bothered to have to answer the phone and check people in. If this was the last hotel in Roanoke, it would be better to sleep in your vehicle. Choice Hotels needs to require many changes or change the name of this hotel to Zero Quality Inn.
Stayed 1 night in Sep 2023
Response from Guest Relation Management on Sep 18, 2023
Hi Jim,We appreciate your feedback and sharing with us your concerns. Rest assured that this will be shared and reviewed with management for improvements in our process and operations. It has been and will always be our goal to continue providing only the best for our guests. We hope to have another chance to host you and impress you with our changes.

2/10 Terrible

Charles

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was terrible and so is youd app. Should not even have to pay for such a poor property.
Stayed 1 night in Sep 2023
Response from Manager on Sep 10, 2023
Hello Charles,Thank you for your valuable opinion regarding our property. Guest comments such as yours help us to continuously improve. Thank you for your business.

2/10 Terrible

Steve

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It is located near a mall. The bed linen was dirty, the microwave & fridge dirty & smelly. The room was not clean and as such I had to request a refund. The refund provided did not match the amount I paid.
Response from Guest Relation Management on Sep 4, 2023
Hi Steve,Thank you for your feedback regarding your recent stay at our hotel. Maintaining clean and comfortable accommodations for our guests is a top priority, and it's clear that we fell short of our usual standards in your case. We take your feedback seriously, and I assure you that we will investigate this matter thoroughly to prevent such issues from happening in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Guest Relation Management on Sep 5, 2023
Hi Mark,Your feedback is highly appreciated as we continuously strive to improve our service. Thank you for taking the time to rate your stay with us. We look forward to another opportunity to host you and provide an even better experience in the near future.

6/10 Okay

Stanley, Buckhannon

Liked: Staff & service
Disliked: Amenities
Older motel that has been updated little.
Stayed 1 night in Aug 2023
Response from Manager on Sep 2, 2023
Hello Stanley,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

8/10 Good

Leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and welcoming
Stayed 1 night in Aug 2023
Response from Guest Relation Management on Aug 22, 2023
Hi Leslie,Thank you for your kind feedback! We're delighted to hear that you found our hotel to be very friendly and welcoming during your recent stay. Creating a warm and inviting atmosphere for our guests is one of our main goals, and we're thrilled that we could provide you with a positive experience. Your feedback is greatly appreciated, and we look forward to the opportunity to welcome you back and provide you with another welcoming stay in the future.

10/10 Excellent

Rah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service and nice area plenty of food options and shopping malls. Will be returning to this Hotel again for sure!
Stayed 1 night in Aug 2023
Response from Guest Relation Management on Aug 14, 2023
Hi Rah,Thank you for taking the time to share your feedback about your recent stay at our hotel. We're thrilled that you found our customer service to be excellent. Providing exceptional service is a top priority for us, and we're glad that we could make your stay more enjoyable. Additionally, we're pleased that you found the location convenient with plenty of food options and shopping malls nearby. Your feedback is greatly valued, and we look forward to the opportunity to serve you again in the future.

2/10 Terrible

Joseph

Disliked: Cleanliness, amenities, property conditions & facilities
This was my third and last time I stay there, The non smoking room stunk like an ashtray, the floor was not vacuumed the bathroom was just plan dirty. There where cigarette hole's burned into the comforter and when I replaced it they gave me ones with blood stain's. Bad real Bad
Stayed 1 night in Jul 2023
Response from Manager on Aug 4, 2023
Hello Joseph,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

4/10 Poor

Justin

Stayed 1 night in Jul 2023
Response from Manager on Aug 19, 2023
Hello Justin,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room very comfortable and clean. Enjoyed complimentary breakfast. Access to stores and restaurants. Only issue was Wi-Fi. At times it would become very sliw
Stayed 2 nights in Jul 2023
Response from Guest Relation Management on Jul 25, 2023
Hi Andrew,Thank you for taking the time to provide your feedback! We're delighted to hear that you had a comfortable and clean stay in our hotel. Providing a pleasant and relaxing environment is one of our top priorities, and it's rewarding to know that you enjoyed your accommodations. We're also glad that you liked our complimentary breakfast offerings and that our location provided convenient access to stores and restaurants. We understand the importance of a reliable internet connection, and we will look into this matter to ensure that our Wi-Fi is functioning optimally for our guests. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back for another comfortable and pleasant stay!

4/10 Poor

Bram

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Room seemed damp
Stayed 1 night in Jul 2023
Response from Guest Relation Management on Jul 11, 2023
Hi Bram.Thank you for your feedback regarding your recent stay at our hotel. Maintaining a comfortable and pleasant environment is important to us, and we will investigate the situation and take necessary steps to ensure that our rooms are properly ventilated and free from excess moisture. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

8/10 Good

Barbara

Stayed 2 nights in Jun 2023
Response from Guest Relation Management on Jul 13, 2023
Hi Barbara,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. We eagerly anticipate the opportunity to welcome you back in the near future, where we aim to exceed your expectations and create a truly memorable stay.

8/10 Good

Frederick

Travelled with group
Liked: Cleanliness, property conditions & facilities
Ok place
Stayed 1 night in May 2023
Response from Guest Relation Management on Jun 5, 2023
Hi Frederick,We appreciate your feedback and are glad to hear that your overall experience at our place was okay. We strive to provide a satisfactory and comfortable stay for all our guests. Your input is valuable to us as we continuously work towards enhancing our services and facilities. Thank you for choosing our place, and we hope to have the opportunity to serve you even better in the future.

8/10 Good

David

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Guest Relation Management on Jun 1, 2023
Hi David,We appreciate you sharing your rating of your recent stay with us. Thank you for choosing our hotel, and we hope to have you again for another enjoyable stay.

10/10 Excellent

Beatriz

Liked: Staff & service, room comfort
Stayed 1 night in May 2023
Response from Manager on May 23, 2023
Hello Beatriz,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

2/10 Terrible

Tony

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This is the first time in 40 years of traveling that my wife and I encountered a rental that prompted us to write an unfavorable review on a property. We arrived at the hotel tired from a full day of driving. We were first assigned a non smoking room that “reeked” of tobacco smoke. The clerk at the front desk was very cooperative and reassigned us to another room. Upon entering the room we noted that there was no tobacco odor so we quickly started unpacking without doing any further visual inspection as we were exhausted from the day of travel and just wanted to retire. Bad mistake! A cursory inspection found dirt and deficiencies that prompted a more thorough inspection. There was dirt and dust everywhere. - bathtub was filthy to a point where neither of us could get a shower. -the bottom half of shower curtain was brown with dirt stains. -the toilet wasn’t attached securely to the floor and rocked back and forth. - the ceiling over the tub had a large hole in it which the manager indicated was due to an earlier leak! - the trim on doorways was filthy from people with greasy/muddy hands -carpet had not been cleaned or vacuumed - the air intake and grill on the air conditioner was “fuzzy” with dirt and dust.You may question as to why spend the night in such a condition. The answer to this lies in the fact that we were seniors who were too exhausted to seek better conditions elsewhere. Hence, we experienced our first night ever, sleeping in street clothes on top of t
Stayed 1 night in May 2023
Response from Manager on May 21, 2023
Hello Tony,Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Nicely renovated but needs more detailed cleaning.
The staff were very nice and helpful. The outside of the hotel is a bit dingy but the inside has been recently redone. The bathroom was not very clean though and someone else's socks were in the corner of the room.
Stayed 4 nights in May 2023
Response from Manager on May 20, 2023
Dear Guest,Thank you for sharing your experience. We truly appreciate the insight regarding our staff and your insights regarding our room. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

4/10 Poor

chad

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
I took pictures as soon as I entered the room. The lamp shade was broken, there was white crud on the red couch cushion, a pillow case was stained so it was placed behind another pillow and turned around to hide the stain, there were BOOGERS on the flat sheet, the gold coverlet was extremely wrinkled like it wasnt washed and a wash cloth was stained. I had to hurry to a graduation so I didnt have time to complain to the front desk but I have pictures. I also DID NOT recieve or was offered an invoice of any kind when I checked out. I was also not told where I could get my "free" breakfast when I checked out so I assumed the clerk didnt want to offer it. Overall, this Quality Inn was VERY disappointing and disgusting. It needs to be cleaned and taken better care of.
Stayed 1 night in May 2023
Response from Guest Relation Management on May 17, 2023
Hi Chad,Thank you for providing us with feedback on your recent stay at our hotel. This is not the level of service we strive to provide, and your feedback is taken seriously. We will ensure appropriate measures are taken to address these concerns and prevent them from happening again. We hope you'll give us another chance to host you and provide you with a better experience.

4/10 Poor

Laura

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The gentleman at the front desk and tried to make things better.
Stayed 1 night in May 2023
Response from Guest Relation Management on May 16, 2023
Hi Laura,Thank you for sharing your rating and experience with us. We are sorry if we didn't fully meet your expectations. We are constantly working to improve our services facilities and hope to have you again soon and impress you with our continuous improvements.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty
Very dirty bed and floor
Stayed 1 night in May 2023
Response from Guest Relation Management on May 15, 2023
Hi Guest,Thank you for sharing your feedback regarding your recent stay at our hotel. We take the cleanliness and comfort of our guests very seriously, and we will address your feedback with our housekeeping and ensure we provide a clean and comfortable experience for all our guests. We sincerely hope to have the opportunity to welcome you back to our hotel for a much more pleasant stay.

4/10 Poor

Jaqualyn Nicole

Stayed 1 night in Apr 2023
Response from Guest Relation Management on May 15, 2023
Hi Jacqualyn,We appreciate your rating. We regret that we fell short of your expectations during your stay. We will continue improving our services, amenities, and facilities and hope to have another opportunity to exceed your expectations and provide a more enjoyable stay.

10/10 Excellent

James, Bremerton

Liked: Cleanliness, staff & service, amenities
Good location for my visit
Stayed 2 nights in Apr 2023
Response from Guest Relation Management on Apr 25, 2023
Hi James,Thank you for taking the time to share your perfect rating and feedback. We are pleased to hear that our location was convenient for your visit. We appreciate your business and look forward to your return on your next trip to the area.

8/10 Good

Jeff

Liked: Cleanliness, property conditions & facilities
Staff at desk "rushed" us from breakfast before the closing time. Breakfast ends at 10am, not 9:35am. Told us to take our food back to the room.
Stayed 1 night in Apr 2023
Response from Guest Relation Management on Apr 25, 2023
Hi Jeff,Thank you for taking the time to leave feedback. We are disappointed to hear that the service provided by the hotel staff fell short of your expectations during your stay. We always want our valued guests to have an exceptional experience. Your feedback is greatly appreciated and will be thoroughly investigated. We hope you will give us another chance to redeem ourselves and earn your trust during your next stay.

8/10 Good

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in
Stayed 1 night in Apr 2023
Response from Manager on Apr 16, 2023
Hello Cynthia,We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our hotel. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

2/10 Terrible

Michelle

Stayed 3 nights in Mar 2023
Response from Manager on Apr 22, 2023
Hello Michelle,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

8/10 Good

James

Liked: Staff & service, property conditions & facilities, room comfort
Decent hotel
Not a bad hotel. Good location. It's a bit dated but it was definitely comfortable enough for our stay. There was a dead fly in the ice bucket, but other than that everything seemed decent
Stayed 1 night in Mar 2023
Response from Guest Relation Management on Mar 21, 2023
Hi James,Thank you for taking the time to rate and review your recent stay with us. We are delighted to learn that you found our hotel comfortable and conveniently located. We will address your feedback with our housekeeping to prevent future occurrences. We hope to have the chance to welcome you back for a much greater experience.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1night stay
Way too much noise. We had to call the office twice due to people outside yelling and partying at 2 am. I would like to thank the staff for taking care of it when we called.
Stayed 1 night in Mar 2023
Response from Guest Relation Management on Mar 21, 2023
Hi Guest,We appreciate you sharing your experience with us. We're glad that our staff was able to address the issue promptly and effectively. Rest assured that we will take the necessary measures to prevent future disturbances and to ensure that all of our guests enjoy a peaceful and comfortable stay. Thank you for choosing to stay with us, and we look forward to seeing you again in the future.

8/10 Good

Leah

Business traveller
Liked: Staff & service, property conditions & facilities
It was in a good location for where I was headed. Very Simple but adequate room. Shower was not as clean as I hoped. Breakfast was very good!
Stayed 1 night in Mar 2023
Response from Guest Relation Management on Mar 19, 2023
Hi Leah,Your rating and review are much appreciated. We are delighted that you enjoyed the breakfast, found our location convenient, and valued our room for your stay. Rest assured that we will address your concern with our housekeeping team and take the necessary steps to ensure that all our rooms are clean and well-maintained for our guests. We appreciate your visit, and we hope to see you again soon.

2/10 Terrible

Alyssa

Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
First room given room key wouldn't work. They changed me to a queen when i reserved a king room. Got in my new room and it was so dirty. Literal dirt on the bed, floor, food in corner of room, stains on chair and bedding. Mold in shower. Musty smell
Stayed 1 night in Mar 2023
Response from Manager on Mar 12, 2023
Hello Alyssa,We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas. We are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

8/10 Good

Stephanie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Guest Relation Management on Mar 9, 2023
Hi Stephanie,Thank you for taking the time to rate your experience with us. We are delighted you had a pleasant stay, and hope to welcome you again soon.

10/10 Excellent

Jesus

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Guest Relation Management on Mar 5, 2023
Hi Jesus,Thank you for taking the time to provide us with a perfect rating. Your satisfaction is our top priority, and we are delighted you enjoyed your stay. Thank you for choosing us, and we hope to have you again soon.

10/10 Excellent

Sally

Liked: Cleanliness, staff & service
Clean and efficient motel with friendly, accommodating staff. Would stay there again.
Stayed 1 night in Feb 2023
Response from Guest Relation Management on Feb 22, 2023
Hi Sally,We are happy that you enjoyed your stay with us. I can't begin to express how much it means to our management and staff to hear from guests like you who had a great experience. We're glad you had a great time with us, and we look forward to serving you again.