Exterior

Reviews of Microtel Inn & Suites By Wyndham Moorhead Fargo Area

2.5 out of 5
Microtel Inn & Suites By Wyndham Moorhead Fargo Area
2915 12th Street South, Moorhead, MN

Reviews

8.6

Excellent

Rating 10 - Excellent. 558 out of 1001 reviews" "
Rating 8 - Good. 271 out of 1001 reviews" "
Rating 6 - Okay. 94 out of 1001 reviews" "
Rating 4 - Poor. 43 out of 1001 reviews" "
Rating 2 - Terrible. 35 out of 1001 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Owen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Yikes!!!! Just bad, don't stay unless you absolutely have to. So dirty and loud!!!! Smells like pool chemicals. Everywhere! & very unpleasant smells in the rooms. ???
Stayed 1 night in Mar 2024

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for the weekend activites.
Stayed 2 nights in Mar 2024
Response from Teri on Mar 18, 2024
Thank you for staying with us!We appreciate your business!

10/10 Excellent

Barbara

Travelled with partner
A bit small but for just a one night stay it was fine.
Stayed 1 night in Mar 2024
Response from Teri on Mar 18, 2024
Thank you for staying with us!We appreciate your business!

10/10 Excellent

Jonathan

Business traveller
Liked: Property conditions & facilities
Two helpers were exceptional with helping with the tv operation.
Stayed 1 night in Mar 2024
Response from Teri on Mar 11, 2024
I am happy to hear our staff was helpful!Thank you for staying with us!We appreciate your business!

10/10 Excellent

Alicia

Liked: Amenities
There was a lot of people staying here this weekend. It was quiet and clean and had no problem.
Stayed 1 night in Feb 2024
Response from Teri on Feb 22, 2024
Thank you for staying with us!We appreciate your business!

10/10 Excellent

Danielle, Rosemount

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Teri on Feb 22, 2024
Thank you for staying with us!We appreciate your business!

2/10 Terrible

Brady

Elevators didn’t work, AC didn’t work in the room.
Stayed 1 night in Feb 2024
Response from Teri on Feb 6, 2024
We truly apologize for the elevator going down at 10:30 pm Saturday night. We had a repair person here by 9:15 am Sunday Morning and the elevator was back in service @ 10:20 am. The PTAC unit in the room you stayed in does work. It was checked twice before you were assigned to that room. They are set on "Heat" at 68 degrees (as it has been 30 degrees or cooler outside}. To change it to AC you would have needed to push the AC button. I am sorry you didn't ask for assistance from our front desk rep. Thank you for your input.

10/10 Excellent

Joanne

Stayed 1 night in Jan 2024
Response from Teri on Jan 27, 2024
Thank you for staying with us!We appreciate your business.

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms, polite staff
Stayed 1 night in Dec 2023
Response from Teri on Dec 27, 2023
Thank you for staying with us!We appreciate your business!

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Teri on Dec 19, 2023
Thank you for staying with us!We appreciate your business!

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel is very outdated… beds were old and lumpy… bathroom floor had dirt behind the door… needs to be remodeled!!
Stayed 1 night in Dec 2023
Response from Teri on Dec 18, 2023
We are sorry your stay did not go as planned. I don't believe our hotel is outdated or run down. Our rooms are checked by 2 people after housekeeper has cleaned, I do apologize if they missed this on your room.Thank you for your input.

6/10 Okay

Deborah

Liked: Staff & service
Disliked: Cleanliness
Becoming somewhat rundown and needs a deep clean
Stayed 1 night in Dec 2023
Response from Teri on Dec 27, 2023
We apologize our rooms did not live up to your standards.We appreciate that you stayed at our hotel.

8/10 Good

Duane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Teri on Feb 6, 2024
Thank you for staying with us! We appreciate your business.

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Your place is centrally located as to where I need to be in Mhd on times that I do come up to Mhd. Your price/rooms are great for what I need. Thanks to Staff
Stayed 1 night in Dec 2023
Response from Teri on Dec 7, 2023
Thank you for staying with us Kim!We appreciate your business.

4/10 Poor

david

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
This hardly seems like a Wyndham property. Person at the desk hardly looked at me when we arrived and not very responsive to my request for a receipt. The room was large with one queen bed. Lots of room for a cozy chair or two, but nothing but a hard desk chair. There was a chair in the bathroom, but that was for towels because the towel rack was broken. The wall mount for the hair dryer was also broken off. The sink plug would not move up or down. It was stuck in the closed position, so I simply removed it so we could use the sink. When we left we told the same desk person about all the issues. She said she would put a maintenance order out for it. It needed a maintenance order before we got the room! A note of regret for the room we got would have been appreciated and professional, but no such luck on that, either. The place needs new management, new staff, and real improvements. Even the wall clock in the eating area did not work. Don't they care about anything? Wow!
Stayed 1 night in Nov 2023
Response from Teri on Dec 8, 2023
Thank you for your input. Our rooms with 1 queen bed do not have room for a cozy chair, as they are the smallest rooms we have. I do apologize if my front desk representative was not attentive to your needs.I do hope you will stay again so we can provide you with a pleasant stay.

6/10 Okay

Jerrad

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Teri on Nov 27, 2023
Thank you for staying with us! We appreciate your business!

8/10 Good

Katheryn, Bayport

Stayed 1 night in Nov 2023
Response from Teri on Dec 17, 2023
Thank you for staying with us!We appreciate your business!

10/10 Excellent

Brenda

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice updated
Stayed 1 night in Nov 2023
Response from Teri on Nov 16, 2023
Thank you for staying with us!We appreciate your business!

10/10 Excellent

Harley

Stayed 1 night in Oct 2023
Response from Teri on Nov 16, 2023
Thank you for staying with us!We appreciate your business!

10/10 Excellent

Michael

Stayed 1 night in Oct 2023
Response from Teri on Nov 16, 2023
Thank you for staying with us!We appreciate your business!

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Teri on Oct 28, 2023
Thank you for staying with us!We appreciate your business!

8/10 Good

Jessa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean rooms and quiet. Free parking and worked nicely for a 2 night stay.
Stayed 2 nights in Sep 2023
Response from Teri on Oct 28, 2023
Thank you for staying with us!We appreciate your business!

10/10 Excellent

Dean

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from t on Oct 16, 2023
Thank you for staying with us!We appreciate your business!

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Good value. Friendly staff
Stayed 2 nights in Oct 2023
Response from Teri on Oct 16, 2023
Thank you for staying with us!We appreciate your business!

6/10 Okay

Mary

Liked: Property conditions & facilities
Disliked: Cleanliness
Requests not met
I requested extra pillows and coffee packs which were not supplied at all and called for extra towels and coffee for the next day which again were never supplied for our room
Stayed 2 nights in Oct 2023

2/10 Terrible

Patrick

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Teri on Oct 28, 2023
We are sorry your stay was not pleasant.Thank you for your input.

4/10 Poor

Anne

Stayed 1 night in Oct 2023
Response from Teri on Dec 8, 2023
We are sorry you were not happy with your stay.Thank you for your input.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Teri on Oct 1, 2023
Thank you for staying with us!We appreciate your business!

8/10 Good

Christopher

Liked: Staff & service, property conditions & facilities
The room needed some love. Bathroom was not clean.
Stayed 2 nights in Sep 2023

8/10 Good

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High priced
It was good, way over priced
Stayed 1 night in Sep 2023

10/10 Excellent

David, east Wenatchee

Stayed 1 night in Sep 2023
Response from Teri on Oct 16, 2023
Thank you for staying with us!We appreciate your business!

8/10 Good

cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Shauna

Stayed 2 nights in Sep 2023
Response from Teri on Oct 1, 2023
Thank you for staying with us!We appreciate your business!

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Slow check-in but nice room.
Stayed 1 night in Sep 2023

4/10 Poor

David

Disliked: Cleanliness
Stayed 1 night in Sep 2023

6/10 Okay

Susan

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Appeared to be newly remodeled—very nice! Staff not friendly. Breakfast convenient, but just ok. Tv did not work
Stayed 2 nights in Sep 2023

2/10 Terrible

Brandon

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

4/10 Poor

Shannon

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023

2/10 Terrible

Hannah

Travelled with group
Room was dirty ice was very dirty
Stayed 1 night in Aug 2023

8/10 Good

Kevin

Liked: Cleanliness, room comfort
Disliked: Staff & service
I booked through Hotels.com and when i got there they charged me two more times for the stay. I had to make multiple trips to the front desk to get it refunded.
Stayed 2 nights in Aug 2023

6/10 Okay

Kari

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from teri on Aug 24, 2023
Thank you for your input.We appreciate your business!

6/10 Okay

Cathy

Travelled with group
Liked: Staff & service
The hotel was good for the price. Candy at the front desk was always friendly, bubbly and willing to help us. She was very knowledgeable about Uber and gave us great directions when we were driving ourselves somewhere.
Stayed 2 nights in Aug 2023
Response from Teri on Aug 21, 2023
Thank you for staying with us and the kind review for Candy! I am happy sure was helpful for you!We appreciate your business!

8/10 Good

Michelle

Stayed 1 night in Aug 2023

10/10 Excellent

Kristie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay but…
The only downside was the spring mattress and the smell of smoke in the hallway. I had a smoke free room. The smoking rooms Should be on a different floor from The smoke free rooms. Great inclusive breakfast. PS my room Coffeemaker was broken. I didn’t notify staff due to the number of People checking out.
Stayed 1 night in Aug 2023
Response from Teri on Aug 19, 2023
Thank you for staying with us!Our whole hotel is smoke free-on occassion someone does this and we try our best to identify and resolve the situation. We are sorry you experienced this.We hope to see you again!

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was average, we went somewhere else for breakfast
Stayed 1 night in Aug 2023
Response from Teri on Aug 19, 2023
We are sorry you weren't happy with our breakfast options. Thank you for staying with us!We appreciate your business!

10/10 Excellent

DAVID

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I accidentally booked a night here while on the road without looking to see if it was Pet friendly first. I had to call Orbitz and have them cancel, and they gave me a full refund. Problem is, I used a $75 coupon from Orbitz. The hotel is refunding what I used on my credit card, which was the remainder after the 75, the Orbitz is refusing to, give me back the coupon. I will be calling tomorrow to hopefully resolve this. For tonight I will find a new service to find a hotel.
Stayed 1 night in Aug 2023

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from teri on Aug 13, 2023
Thank you for staying with us! We appreciate your business!

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Our bed was not comfy. The housekeeper had given us one bath towel and three mats. Not fun drying yourself with a bath mat!! The men drinking a six pack in front of the maid door was not appropriate. Well not stay here again.
Stayed 1 night in Aug 2023
Response from Teri on Aug 11, 2023
Thank you for your input!We apologize for the error on the towels! And for the drinking in the hallway. I am hoping you did contact our front desk to get you towels and about the drinking in the hallway.

6/10 Okay

Justina

Knowledge of employees were low
Stayed 3 nights in Aug 2023
Response from Teri on Aug 11, 2023
We are training new information on a daily basis. Thank you for your input and for staying with us!We appreciate your business.

8/10 Good

Deborah

Stayed 1 night in Aug 2023
Response from Teri on Aug 9, 2023
Thank you for staying with us!We appreciate your business!