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Reviews of Five Star Inn West Covina

2 out of 5
Five Star Inn West Covina
2748 E. Garvey Ave. South, West Covina, CA

Reviews

5.2
Rating 10 - Excellent. 69 out of 466 reviews" "
Rating 8 - Good. 76 out of 466 reviews" "
Rating 6 - Okay. 75 out of 466 reviews" "
Rating 4 - Poor. 55 out of 466 reviews" "
Rating 2 - Terrible. 191 out of 466 reviews" "

5.0/10

Cleanliness

5.8/10

Staff & service

4.0/10

Amenities

4.8/10

Property conditions & facilities

3.8/10

Eco-friendliness

Reviews

2/10 Terrible

Mona

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Water on several of the stories of stairwell- super high risk of falls, and another puddle of water in front of the room- it hadn't been raining. The room was ALL tagged up, light fixture and smoke detectors broken, the microwave and fridge all dented up, I've never seen a room like this. The number on the door was missing a number- it wasn't fit to give to anyone. I got it on expedia for over $70. The staff was rude and didn't care or try to accomodate.
Stayed 1 night in Apr 2024

2/10 Terrible

Victor

Disliked: Cleanliness, staff & service, property conditions & facilities
Not recommended pay one price and pay for another room because the other one was so nasty and dirty sheets dirty
Stayed 1 night in Apr 2024

2/10 Terrible

Zenaida

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing, this is an unsanitary, health hazardous, unsafe hotel. There is nothing Five Star of this hotel. Light fixtures with no light bulb. Door strip lifted, i know maintenance had to see a pice of metal being a tripping hazard. BURNT MATTRESSES in the parking lot. Im very shocked Expedia has it as a 3.5 star hotel. Im sure Expedia is not checking facilities they are advertising on their website.Extremly disposable at 99.00 a night its not a cheap hotel.
Stayed 4 nights in Apr 2024

2/10 Terrible

Gabriel

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad
Stayed 1 night in Apr 2024

8/10 Good

Colin

Disliked: Cleanliness, property conditions & facilities
There are TWO kinds of rooms at this hotel. Some are new and some are very old, run down. However, despite the graffiti on the wall and old furniture etc, everything was physically clean. All the equipment worked and the staff was pleasant to deal with. Yes it’s an old run down hotel, but renovations are clearly being made and it’s in a very safe area. Not the best, but if you’re passing through the area and must lay your head for a night or two, it’ll do.
Stayed 1 night in Mar 2024

2/10 Terrible

Raymond

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I found 2 roaches refrigerator, I move the mattress over and found a syringe....I
Stayed 1 night in Mar 2024

2/10 Terrible

Daisy

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Mold in the rooms n restrooms n when asked for a cleaner room they said we have to pay extra😂 ridiculous! Never again

2/10 Terrible

Mario

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dry poop and blood on walls. Graffiti in bathroom and on portraits. Drawers were extremely dirty, stained and had weird paint running down it. Left after 2 hours of trying to get hotel and Expedia to refund me. Expedia is the worst for allowing hotels to bait and switch customers.
Stayed 1 night in Feb 2024

2/10 Terrible

Noah j

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t even get to check in they told me I couldn’t get the room that you guys cancelled and I didn’t even get the room
Stayed 1 night in Feb 2024

2/10 Terrible

Aileen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
they need to remodel this hotel. curtain had gum. no light in the bathroom when we got there. pls change your picture on the site how it actually looks like in the person. will not be staying here again. I dont not recommend anyone to stay here.
Stayed 1 night in Feb 2024

2/10 Terrible

Tracey

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Felt unsafe and dirty pictures on the site are misleading would not recommend staying here to anyone
Stayed 2 nights in Feb 2024

2/10 Terrible

Frankie

Disliked: Cleanliness, property conditions & facilities
I didn't like the conditions of the room or the bathroom.
Stayed 2 nights in Feb 2024

2/10 Terrible

Huang

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad
Stayed 1 night in Feb 2024

2/10 Terrible

Veronica

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Jaime

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible
Stayed 3 nights in Nov 2023

10/10 Excellent

Bianca

Stayed 1 night in Jan 2024

4/10 Poor

jose

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very dirty
Stayed 1 night in Jan 2024

2/10 Terrible

Patrick

Travelled with family
Disliked: Amenities
I almost wasn’t gonna leave this comment, I never experienced actual graffiti in a hotel room before. I regret not taking pictures and posting them on your site and feedback for the most horrific experience I’ve ever had in a hotel.
Stayed 1 night in Dec 2023

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
two sets of rooms the least expensive has graffiti on every surface flora un swept then they get you ro ot for the premium rooms
Stayed 1 night in Jan 2024

8/10 Good

Ashleine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No issues
It was kool
Stayed 1 night in Jan 2024

2/10 Terrible

Rommel Jude

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not good
Stayed 1 night in Dec 2023

6/10 Okay

Veronica

Disliked: Cleanliness, property conditions & facilities
Honestly the floor was stained and torn up. The bathroom door was also torn at the bottom. The water got warm. And the sofa they provided I assume was once a line green. But it is now a blackened in most spots and absolutely Disgusting to look at. The bed has a dip in the middle so sleeping was so awkward. Everything was dusty. It was roomy and hey, there was a roof over my head so I guess it's....decent?
Stayed 2 nights in Dec 2023

2/10 Terrible

Anayeli

Stayed 1 night in Dec 2023

2/10 Terrible

Rommel Jude

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WORST EXPERIENCE The lady in desk is rude and we feel unsafe some men banged our door early in the morning and staff just say sorry to us never again stay in this hotel.
Stayed 5 nights in Dec 2023

4/10 Poor

Gustavo A

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

oscar

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

6/10 Okay

Antoine

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Alejandro

Disliked: Staff & service, property conditions & facilities
Nothing
Stayed 1 night in Dec 2023

10/10 Excellent

jenny

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Needs improvement
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go next door
Ac didn't work tv remote control didn't work and there is graffiti everywhere strange people hanging out around the place should be $50 at most. Curtains and linens are outdated with stains and duct tape holding them together. Staff and front desk not available after 6pm no phone in the room. Only one working light fixture no light bulbs in the fixtures next to the bed. Huge bug problem roaches and ants everywhere. They are under construction hopefully it will improve.
Stayed 1 night in Nov 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fire Code Violation, Dirty Room, Graffiti
We booked for non smoking, but gave us smoking. The young guy said that they don’t have non smoking. He then changed his statement after telling him that I booked online for non-smoking and he said that I chose the wrong room. I told him I had asthma but he didn’t care. Even though I have Asthma, we just took the room since it’s Friday and most hotels are booked. When we got to the room, it was terrible. Only 1 light was working and the bathroom light. Graffiti all over the room. Hole and stains on wall and headboard. AC was filthy with no cover. Roaches coming from uncovered AC unit. Broken sockets, no smoke detectors, being that it’s marketed as ‘smoking’ Loud noise of hammering at 7am. See photos of this terrible room.
Uncovered AC unit, roaches coming from unit
Graffiti
Broken socket, stains
Hole
Stayed 1 night in Nov 2023

2/10 Terrible

Brandon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly disappointed
I did not end up staying due to the cleanliness of the room. Stains on bed spread and sheets. Roaches
Stayed 2 nights in Nov 2023

6/10 Okay

Rodd

Graffiti in the room. Cockroaches present (a few) A budget experience.
Stayed 2 nights in Nov 2023

4/10 Poor

Ismat

Travelled with partner, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I booked a room with jetted tub, after arrival they dint give me the jetted room as mention in my booking description instead asked for extra.

2/10 Terrible

Jorge

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Office is not open if need something,we talk for a little window. The people in the office isn’t agradable
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't judge a book by it's cover
When first pulling up I was skeptical about getting a decent room like I seen in the pictures online. The property seemed pretty active. After checking in which was a smooth process and the people there were very polite, I went to the room. I was amazed how nice the room was. The room was better then what the pictures showed. Completely remodeled room. Everything was new and clean. Bed was very comfortable, the bathroom was a good size I gotta say I was impressed. Idk if all the room are like that but I paid around $115 which was a little more then what I'd hoped for but I don't regret it at least. This place was a good example for "Don't judge a book by it's cover."
Stayed 1 night in Jul 2023

2/10 Terrible

Rj

Business traveller
Disliked: Amenities
Terrible !! They told me I had to pay more at the office for a nicer room . The room was covered in graffiti . I have pictures . I couldn’t cancel because your “system was down “ all night . Horrible experience and a waste of money!!! I didn’t even tstay I’m the hotel I left immediately and haven’t gotten a refund
Stayed 1 night in Nov 2023

2/10 Terrible

Angel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I ended up walking right out when I seen the room. Shady characters in the parking lot. The too. Was aweful, dirty, not clean, and there was tape off the fire sprinkler. I told the lady at the front desk, but she said because I walked I. The room I could not get a refund. I just turned the key in and left. This is not good for expedia.
Stayed 1 night in Nov 2023

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities
The room was dirty, the bed comforter had stains everywhere. I booked a non smoking room and the whole entire room smelled like cigarettes, the shower, bathtub and the walls shower were nasty. It’s such a wasted of all the remodeling you guys did if you are not maintaining it and keeping it clean.
Stayed 1 night in Nov 2023

2/10 Terrible

Juan Carlos

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom, Microwave, mirror , table and refrigerator had graffiti all over it
Stayed 1 night in Nov 2023

2/10 Terrible

Antonio

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023

2/10 Terrible

Rogelio

Business traveller, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely rude, dog droppings all over the grass, dirty toilet, stains all over the sheets. On top of that the power went out!! The environment is unsafe.
Stayed 2 nights in Nov 2023

2/10 Terrible

James

Stayed 5 nights in Oct 2023

2/10 Terrible

ABBY

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I reserved a NON smoking room. When I checked in they said I had to pay an extra $30 because that option was not included automatically even if it said that. If I didn’t pay then id be in a smoking room for the night. I paid, went to my room. The sheets had various stains including blood. I went back to the front desk. Demanded a refund for the “non smoking” room, my deposit and left. I called it a loss. Never again
Stayed 1 night in Nov 2023

2/10 Terrible

Porfirio

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like it at all
Stayed 2 nights in Oct 2023

2/10 Terrible

Cristian

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible and dangerous
It is falling apart, holes every where, drawers broken, graffiti on the walls, foul smelling. Staff likes to pretend that they don’t know the bad conditions the rooms are in and they won’t do anything about it. False advertisement, the rock a do not look like the pictures they have advertised. Do not stay here, people walking around that look suspicious, hotel is in a very bad unsafe location. Drawers were non existent. Hotel refused to provide refund as if they didn’t know how badly this hotel is and that they are providing false advertisement.
Stayed 1 night in Oct 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Ghetto/Filthy/
First had to go to walk up window lobby locked, due to the area. Old rooms are horrible and dirty smells like ashtray. The new rooms are ok. To much noise from freeway and also tenants. Don't bother going there, you will not like it. It's a shame a very big hotel with a lot of potential
Stayed 1 night in Nov 2023

2/10 Terrible

Nicholas

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Patricia

Stayed 1 night in Oct 2023