COVID-19 restrictions.

See detailsOpens in a new window
See all properties

Sheraton Universal Hotel

Featured Image
Outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas, sun loungers
Terrace/Patio
Premium bedding, down comforters, in-room safe, desk
View from Room

Overview of Sheraton Universal Hotel

Sheraton Universal Hotel

4 out of 5

4.1/5 Very good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
333 Universal Hollywood Drive, Universal City, CA, 91608

Explore the area

  • Popular LocationUniversal Studios Hollywood1 min walk
  • Popular LocationThe Wizarding World of Harry Potter™9 min walk
  • Popular LocationUniversal CityWalk12 min walk
  • AirportLos Angeles, CA (LAX-Los Angeles Intl.)49 min drive

Choose dates to view prices

About this area

Universal City

Located in Universal City, Sheraton Universal Hotel is in the entertainment district and near the airport. Hollywood Bowl and TCL Chinese Theatre are cultural highlights, and some of the area's notable landmarks include Capitol Records Tower and Hollywood Walk of Fame. Looking to enjoy an event or a game while in town? See what's going on at Galen Center, or consider a night out at The Belasco Theater. Spend some time exploring the area's activities, including golfing.
Visit our Universal City travel guideOpens in a new window
Map

What's nearby

  • Universal Studios Hollywood - 1 min walk
  • The Wizarding World of Harry Potter™ - 9 min walk
  • Universal CityWalk - 12 min walk
  • Runyon Canyon Park - 6 min drive
  • Warner Brothers Studio - 11 min drive

Getting around

  • Universal City Station - 5 min walk
  • Bob Hope Airport Station - 8 min drive
  • Los Angeles Intl. (LAX) - 49 min drive

Restaurants

  • The California's — 1 min walk
  • The Reel Pool Bar — 1 min walk
  • Three Broomsticks — 4 min walk
  • Cafe Sierra — 4 min walk
  • Saddle Ranch Chop House — 4 min walk

About this property

Sheraton Universal Hotel

4-star hotel near Universal Studios Hollywood
Along with a restaurant, this smoke-free hotel has an outdoor pool and 2 bars/lounges. WiFi in public areas is free. Additionally, a poolside bar, a snack bar/deli, and a spa tub are onsite. All 461 rooms offer comforts like premium bedding and down comforters, plus free WiFi and LCD TVs with cable channels. Room service, coffee makers, and hair dryers are among the other amenities available to guests.
Sheraton Universal Hotel offers 461 air-conditioned accommodations with safes and coffee/tea makers. Beds feature down comforters and premium bedding. 43-inch LCD televisions come with premium cable channels. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

This Universal City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

An outdoor pool and a spa tub are on site.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 32 per night; includes in/out privileges)
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee daily 7:00 AM–11:30 AM: USD 21-34 per person
  • 1 restaurant
  • 2 bars/lounges and 1 poolside bar
  • Room service available

Things to do

  • Outdoor pool
  • Spa tub

Family friendly

  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Arabic
  • Chinese
  • English
  • Russian
  • Spanish

Business services

  • Conference space (32774 square feet)
  • Meeting rooms - 17

Outdoors

  • Outdoor furniture
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility
  • Lever door handles
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Valet for wheelchair-equipped vehicle
  • Visual fire alarm
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Down comforter
  • Heating
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 43-inch LCD TV
  • Cable channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe

Similar properties

See similar properties

Universal City
Universal City
Business-friendly
Business-friendly
Hotel
Hotel
Guest rating 4+
Guest rating 4+
Pet-friendly
Pet-friendly
Washer and dryer
Washer and dryer
4 star
4 star

Policies

Check-in

Check-in from 4:00 PM - midnight

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75.00 per pet, per stay
1 per room (up to 40 lbs)
Service animals are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Children 17 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 21 and USD 34 per person (approximately)
  • Self parking fee: USD 32 per night (in/out privileges)
  • Pet fee: USD 75.00 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay; cash is not accepted
Safety features at this property include a smoke detector

We should mention

Pool access available from 8:00 AM to 10:00 PM
Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hotel Sheraton Universal
Hotel Universal
Sheraton Hotel Universal
Sheraton Universal
Sheraton Universal Hotel
Universal Hotel
Universal Sheraton
Universal Sheraton Hotel
Sheraton Universal Hotel Hotel
Sheraton Universal Hotel Universal City
Sheraton Universal Hotel Hotel Universal City

Frequently asked questions

Overall score and ratings

4.1

Very good

Rating 5 - Excellent. 887 out of 1778 reviews
5 - Excellent 50%
Rating 4 - Good. 485 out of 1778 reviews
4 - Good 27%
Rating 3 - Okay. 222 out of 1778 reviews
3 - Okay 12%
Rating 2 - Poor. 108 out of 1778 reviews
2 - Poor 6%
Rating 1 - Terrible. 76 out of 1778 reviews
1 - Terrible 4%

4.3/5

Cleanliness

4.3/5

Staff & service

4.1/5

Amenities

4.1/5

Property conditions & facilities
Write a review

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very convenient location for Universal Studios & City Walk
Stayed 1 night in Sep 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always go to Disneyland and universal and stay at different hotels but I have never had such excellent customer service as we did at Sheraton. This will be out new go to place to stay while at universal. The staff was just so friendly! Everyone from front desk to room service to the lobby bar went out of their way to make us feel welcome and ensure we were having a pleasant stay
Stayed 1 night in Sep 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Upon arrival, I was greeted by staff and immediately was checked in. He gave me info on park hours and shuttle.
Stayed 1 night in Sep 2021

5/5 Excellent

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the nicest hotel in Hollywood!
Stayed 2 nights in Sep 2021

3/5 Okay

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Waiter and bartender kept getting orders wrong and was also forgetting when there were very few people there at the time. Drinks weren’t very good either other than that amazing place! I’d assume it be better next time as I would def come back.
Stayed 1 night in Sep 2021