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Overview of Sheraton Universal Hotel

Photo gallery

Featured Image
Outdoor pool, open 5:00 AM to 10:00 PM, pool umbrellas, sun loungers
Outdoor pool, open 5:00 AM to 10:00 PM, pool umbrellas, sun loungers
Terrace/Patio
Premium bedding, down comforters, in-room safe, desk

Sheraton Universal Hotel

4 out of 5

4.1/5 Very good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet Friendly
  • Air conditioning
  • Gym
  • Breakfast Available

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided

Explore the area

    Popular LocationUniversal Studios Hollywood3 min walk
    Popular LocationThe Wizarding World of Harry Potter™8 min walk
    Popular LocationUniversal CityWalk12 min walk
    AirportLos Angeles, CA (LAX-Los Angeles Intl.)37 min drive

Choose dates to view prices

  • Room, 2 Queen Beds, Pool Access, Pool View

    Photos of Room, 2 Queen Beds, Pool Access, Pool View

    Room amenities

    • 350 sq ft
    • Sleeps 4
    • 2 Queen Beds
    More details

  • Junior Suite, 1 King Bed, Non Smoking

    Photos of Junior Suite, 1 King Bed, Non Smoking

    Room amenities

    • 525 sq ft
    • Sleeps 2
    • 1 King Bed
    More details

  • Executive Suite, 1 King Bed, Non Smoking

    Photos of Executive Suite, 1 King Bed, Non Smoking

    Room amenities

    • 600 sq ft
    • Sleeps 3
    • 1 King Bed
    More details

  • Room, 1 King Bed, Pool Access, Pool View

    Photos of Room, 1 King Bed, Pool Access, Pool View

    Room amenities

    • 350 sq ft
    • Sleeps 2
    • 1 King Bed
    More details

  • Executive Suite, 2 Double Beds, Non Smoking

    Photos of Executive Suite, 2 Double Beds, Non Smoking

    Room amenities

    • 600 sq ft
    • Sleeps 4
    • 2 Double Beds
    More details

  • Room, 2 Queen Beds, Non Smoking

    Photos of Room, 2 Queen Beds, Non Smoking

    4.2/5 guest room rating

    Room amenities

    • 325 sq ft
    • Sleeps 4
    • 2 Queen Beds
    More details

  • Room, 1 King Bed, Non Smoking

    Photos of Room, 1 King Bed, Non Smoking

    4.6/5 guest room rating

    Room amenities

    • 325 sq ft
    • Mountain view
    • Sleeps 2
    • 1 King Bed
    More details

  • Room, 2 Double Beds, Non Smoking

    Photos of Room, 2 Double Beds, Non Smoking

    4.2/5 guest room rating

    Room amenities

    • 325 sq ft
    • Sleeps 4
    • 2 Double Beds
    More details

  • Club Room, 1 King Bed, Non Smoking

    Photos of Club Room, 1 King Bed, Non Smoking

    Room amenities

    • 325 sq ft
    • Sleeps 2
    • 1 King Bed
    More details

  • Club Suite, 1 King Bed, Non Smoking

    Photos of Club Suite, 1 King Bed, Non Smoking

    Room amenities

    • 465 sq ft
    • Sleeps 3
    • 1 King Bed
    More details

  • Room, 1 King Bed, Non Smoking, Corner

    Photos of Room, 1 King Bed, Non Smoking, Corner

    Room amenities

    • 335 sq ft
    • Sleeps 2
    • 1 King Bed
    More details

About this area

Universal City

Located in Universal City, Sheraton Universal Hotel is near a metro station and near theme parks. Hollywood Bowl and TCL Chinese Theatre are cultural highlights, and some of the area's notable landmarks include Hollywood and Vine and Pantages Theatre. Consider Shrine Auditorium for a night out, and don't miss Universal Studios Hollywood, a top local attraction. Spend some time exploring the area's activities, including golfing.
Visit our Universal City travel guide
View in a map
Map
Popular Location

What's nearby

  • Universal Studios Hollywood - 3 min walk
  • The Wizarding World of Harry Potter™ - 8 min walk
  • Universal CityWalk - 12 min walk
  • Runyon Canyon Park - 6 min drive
  • Warner Brothers Studio - 9 min drive

Getting around

  • Universal City Station - 5 min walk
  • Downtown Burbank Station - 9 min drive
  • AirportLos Angeles Intl. (LAX) - 37 min drive

Restaurants

  • The California's — 1 min walk
  • Poolside Lounge — 1 min walk
  • Three Broomsticks — 4 min walk
  • Cafe Sierra — 4 min walk
  • Saddle Ranch Chop House — 4 min walk
View in a map

About this property

Sheraton Universal Hotel

4-star hotel, walk to Universal Studios Hollywood
Along with a restaurant, this smoke-free hotel has an outdoor pool and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite. All 461 rooms offer comforts like premium bedding and down comforters, plus free WiFi and LCD TVs with cable channels. Room service, coffee makers, and hair dryers are among the other amenities available to guests.
Sheraton Universal Hotel offers 461 air-conditioned accommodations with safes and coffee/tea makers. Beds feature down comforters and premium bedding. 43-inch LCD televisions come with premium cable channels. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 32 per night; includes in/out privileges)
  • Valet parking on site (USD 45 per night; includes in/out privileges)
  • Electric car charging station on site
  • Onsite parking is wheelchair accessible
  • Limo/town car service

Food and drink

  • Full breakfast available for a fee daily 6:00 AM–10:00 AM: USD 21-34 per person
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Room service available

Things to do

  • Fitness center
  • Outdoor pool
  • Spa tub

Family friendly

  • Dry cleaning service
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Arabic
  • Chinese
  • English
  • Spanish

Business services

  • 17 meeting rooms
  • Business center
  • Computer station
  • Conference space (32774 square feet)

Outdoors

  • Outdoor furniture
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Assistive listening devices available
  • Braille signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility
  • Lever door handles
  • Low-height counter and sink
  • Raised toilet seat
  • Roll-in shower
  • Valet for wheelchair-equipped vehicle
  • Visual fire alarm
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Down comforter
  • Heating
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 43-inch LCD TV
  • Cable channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in from 4:00 PM - midnight

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from March 25 2020 to May 14 2021 (dates subject to change).
The following facilities or services will be unavailable from September 9 2020 to March 1 2021 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75.00 per pet, per stay
1 per room (up to 40 lbs)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Children 17 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 21 and USD 34 per person (approximately)
  • Self parking fee: USD 32 per night (in/out privileges)
  • Valet parking fee: USD 45 per night (in/out privileges)
  • Pet fee: USD 75.00 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector

We should mention

Pool access available from 5:00 AM to 10:00 PM
Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)

Property is also known as

Hotel Sheraton Universal
Hotel Universal
Sheraton Hotel Universal
Sheraton Universal
Sheraton Universal Hotel
Universal Hotel
Universal Sheraton
Universal Sheraton Hotel
Sheraton Universal Hotel Hotel
Sheraton Universal Hotel Universal City
Sheraton Universal Hotel Hotel Universal City

Frequently asked questions

Can I cancel my reservation for free at Sheraton Universal Hotel and receive a full refund?
Yes, Sheraton Universal Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Sheraton Universal Hotel cancellation policy on our site for more details about any exclusions or requirements.
Does Sheraton Universal Hotel have a pool?
Yes, this property has an outdoor pool. Pool access is from 5:00 AM–10:00 PM.
Is Sheraton Universal Hotel pet-friendly?
Yes, Sheraton Universal Hotel allows pets (limit 1 per room) with a maximum weight of up to 40 lbs per pet. There's a fee of USD 75.00 per pet, per stay.
How much is parking at Sheraton Universal Hotel?
Self parking is available for USD 32 per night. Valet parking is available for USD 45 per night.
What time is check-in at Sheraton Universal Hotel?
Check-in is from 4:00 PM - midnight. After-hours check-in is not available.
What time is check-out at Sheraton Universal Hotel?
Check-out is at 11:00 AM.
Where is Sheraton Universal Hotel located?
Situated in Universal City, this hotel is within a 10-minute walk of Universal Studios Hollywood and The Wizarding World of Harry Potter™. Universal CityWalk and Warner Brothers Studio are also within 3 mi (5 km). Universal City Station is only a 5-minute walk.
4.1
Very good
Rating 5 - Excellent. 815 out of 1786 reviews
5 - Excellent 46%
Rating 4 - Good. 534 out of 1786 reviews
4 - Good 30%
Rating 3 - Okay. 239 out of 1786 reviews
3 - Okay 13%
Rating 2 - Poor. 125 out of 1786 reviews
2 - Poor 7%
Rating 1 - Terrible. 73 out of 1786 reviews
1 - Terrible 4%

4.3/5

Cleanliness

4.2/5

Staff & service

4.0/5

Amenities

4.0/5

Property conditions & facilities
Write a review

5/5 Excellent

Stayed 2 nights in Oct 2019

1/5 Terrible

Travelled with family
Sad face IconDisliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They don’t care that the pandemic is going on.
With the pandemic, I tried to cancel the room since I was not able to travel and not only the hotel didn’t cancel nor did hotels.com so we lost over $400 and have to go through the bank to dispute it. Waited on the phone for over an hour and half and no help what so ever.
Stayed 1 night in Mar 2020

5/5 Excellent

Business traveller
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing stay at the Sheraton Universal City. The staff was attentive and accommodating to all my needs during an unexpected health crisis. I came for business, and enjoyed every bit of my stay. No Complaints! -ABM
Stayed 2 nights in Mar 2020

1/5 Terrible

Stayed 1 night in Mar 2020

5/5 Excellent

Stayed 2 nights in Mar 2020

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