2/10 Terrible
Haonan
Mar 18, 2023
The hotel’s accommodation system is an ABSOLUTE DISASTER. I have NEVER rated 2 out of 10 for a hotel, but I cannot let this one go. Talking to a front desk agent is never going to help, as the next front desk agent taking the next shift will know nothing about your request.
The night before I checked out, I wished to extend the checkout time to 2pm. I asked a security staff, because there was no front desk staff there. She told me that she could submit a request for me and note that I stayed here for 7 days 6 nights here. The next morning, a staff knocked on my door at 11am, claiming that there was NO request for checkout extension on the system and NO payment submitted, so we must get out of the room before 12 for the “early check-in guests waiting for our room”. We were confused and mad but still started packing, but we were not able to finish packing by 12.
Here comes the most ridiculous part. A staff knocked on our door loudly WITH A SECURITY STAFF, telling us there was no record of our request on the system and they would charge us for late checkouts. The “early check-in guests waiting for our room” miraculously disappeared and we could somehow extend our checkout times now. WOW.
There was another annoying thing about accommodation during my stay, but I won’t expand on that.
I’m never going to stay here again.