6/10 Okay
Karen
Travelled with family
May 25, 2024
Liked: Cleanliness, amenities
The apartment size, location and walkability were great. However it was fairly obvious that no one had done an inspection prior to our visit.
Communication and follow through were TERRIBLE. We had a major problem that was never resolved. We had NO HOT WATER for the four days we were there.
We attempted to get the problem fixed but were ultimately told that Urban Chic has no control over the operations of the building we were in.
On the third day we were given the option to move to another location but no offer was made to assist us with the move.
I wrote emails to the company and have not received any response in almost three weeks. I have requested some compensation but again, no response.
Karen
Stayed 4 nights in May 2024