2/5 Poor
Samuel
Travelled with partner
Dec. 2, 2021
Liked: Property conditions & facilities
When we arrived at the hotel, there was an issue with key cards. We attempted to access our room 3 times before it was finally resolved. I appreciate this happens, but an apology from the staff for the inconvenience would have been appreciated. Once in the room we found we had no towels and no cups - we claled housekeeping and it was corrected fairly quickly, but again no apology was given for the inconvenience. The room hadnt been cleaned very well at all which is concerning in the current times with Covid. The room itself is decorated very well, but completely inpractical if you are staying for any length of time, hardly anywhere to put clothes. The hotel bar and restaurant is the STK restaurant which is not a nice setting for a quiet drink,particularly on weekend evenings when the music is blaring and even the staff cant hear what you are saying. On weekend mornings the lifts cant cope with the number of guests - we decided to use the stairs instead only to find that once you get to the bottom there is only a fire exit - the only way to the restuarant and reception is via the lift. We waited almost half an hour to get a lift down. we ordered room service around 10 pm. 10 mins later we had a call back to say that we ordered too late and the kitchen was closed, so all they could offer were pizzas as shown on the room service menu (nothing was shown on the menu). Tried to order pizza but were told they wouldnt recommend the pizza here and suggest we go outside!
Stayed 5 nights in Nov 2021