Property amenity

Reviews of Crowne Plaza London - Docklands, an IHG Hotel

4 out of 5
Crowne Plaza London - Docklands, an IHG Hotel
Western Gateway, Royal Victoria Dock, London, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 536 out of 1005 reviews" "
Rating 8 - Good. 324 out of 1005 reviews" "
Rating 6 - Okay. 84 out of 1005 reviews" "
Rating 4 - Poor. 33 out of 1005 reviews" "
Rating 2 - Terrible. 28 out of 1005 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Fran

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were amazing and so friendly!
Stayed 1 night in Mar 2024

10/10 Excellent

Gaynor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay at this lovely hotel. Couldn’t fault anything. Staff were extremely helpful and polite, breakfast had so much choice, room was spacious and warm, very comfy king size bed. We will definitely stay there again
Stayed 2 nights in Mar 2024
Response from Rita on Mar 24, 2024
Dear Gaynor,Thank you so much for choosing to stay at Crowne Plaza Docklands and for taking time to share some feedback with us. We are pleased to that you had enjoyable stay and we are looking forward to welcome you again in the future!Kind regards,Rita Daubaraite

8/10 Good

MARK, Ashbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Iqrah Maqsood on Mar 17, 2024
Dear Mark,Thank you for choosing Crowne Plaza Docklands for your recent stay. We appreciate your rating of 4 stars.Your feedback is important to us, even if you haven't provided any specific comments. We are glad to see that you had a positive experience overall, and we're here to assist you with anything you may need in the future.We hope to have the opportunity to welcome you back to Crowne Plaza Docklands for another enjoyable stay.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived late still greeted with respect an overall good experience and will use again when going to the O2
Stayed 1 night in Mar 2024
Response from Iqrah Maqsood on Mar 17, 2024
Dear Elizabeth,Thank you for choosing Crowne Plaza Docklands for your recent stay and for sharing your feedback with us. We're thrilled to hear that despite arriving late, you were greeted with respect and that you had an overall good experience.It's wonderful to know that you found our service to be welcoming and that you plan to stay with us again when attending events at the O2. We look forward to welcoming you back and ensuring another enjoyable stay.Thank you again for your kind words, and we can't wait to host you again at Crowne Plaza Docklands.Warm regards,Iqrah MaqsoodFront Of House Receptionist

6/10 Okay

Davinia

I checked in about 8pm...The Evening front desk were rude...
Stayed 1 night in Feb 2024
Response from Rita on Mar 2, 2024
Dear Davinia,Thank you so much for choosing to stay at Crowne Plaza Docklands and for taking time to share your feedback with us. We are very sorry to hear that our team members were rude to you and take our sincere apologies on that. We hope you are going to give us a chance to serve you again in the future!Kind regards,Guest Relations Team

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over night stay was great, only disappointing factor was the breakfast this needed to be much hotter even though steam was coming from each item.
Stayed 1 night in Feb 2024
Response from Rita on Mar 2, 2024
Dear Daniel,Thank you so much for staying at Crowne Plaza Docklands and for taking time to share your feedback with us. It's good to hear that your overnight stay was enjoyable overall, but it's unfortunate that the breakfast didn't meet your expectations. Food temperature is definitely an important aspect of the dining experience, and it sounds like the breakfast items weren't as hot as they should have been, despite the steam indicating otherwise. We are going to share your comments with our chef for future enhancement.We are looking forward to welcome you back in the future!Kind regards,Rita DaubaraiteAssistant Front Office Manager

8/10 Good

Paul

Liked: Cleanliness
.
Stayed 2 nights in Feb 2024
Response from Rita on Mar 2, 2024
Dear Paul,Thank you so much for staying at Crowne Plaza Docklands and for sharing some comments with us. We hope you had a pleasant stay and we are looking forward to welcome you back in the future.Kind regards,Rita DaubaraiteAssistant Front Office Manager

10/10 Excellent

Karina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this hotel were exceptional and really made our stay! Especially the general manager Mr Fredrico.
Stayed 1 night in Feb 2024
Response from Rita on Mar 2, 2024
Dear Karina,Thank you so much for choosing to stay at Crowne Plaza Docklands and for taking some time to share your feedback with us. We are pleased to read your comments about our team and especially our General Manager, we always strive to make our guests happy. We hope to welcome you again in the future!Kind regards,Rita DaubaraiteAssistant Front Office Manager

8/10 Good

katie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff were helpful and friendly. Enjoyed the leisure facilities. Nice atmosphere in the bar. Comfy night.
Stayed 1 night in Feb 2024
Response from Rita on Mar 2, 2024
Dear Katie,Thank you so much for choosing to stay at Crowne Plaza Docklands and for taking your time to share some feedback with us. It's wonderful to hear that you had a positive experience during your stay at the hotel! Friendly and helpful staff, enjoyable leisure facilities, a pleasant atmosphere in the bar, and a comfortable night's sleep are all important factors in ensuring a great stay. We look forward to welcoming you back in the future!Kind regards,Rita DaubaraiteAssistant Front Office Manager

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was impeccable and the service provided was exceptional! I can't wait to go back again!! Thank you for making our first trip abroad so unforgettable!!
Stayed 3 nights in Jan 2024
Response from Rita on Feb 2, 2024
Dear Denise,Thank you very much for staying at Crowne Plaza Docklands and for taking time to share some feedback with us. Guest comments are always very important to us in order to improve upon the standard of service and facilities we offer. We are delighted to hear that you had a great stay. Your feedback will be brought to the attention of all the team so they can appreciate and be rewarded for the positive impact of a professional service. We are looking forward to welcome you back in the future!Kind regards,Rita DaubaraiteAssistant Front Office Manager

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Rita on Jan 29, 2024
Dear Rachel,Thank you very much for choosing to stay at Crowne Plaza Docklands and for taking time to give us feedback. We are pleased to see the high score and we hope that you did enjoy your stay with us. We are looking forward to welcome you again in the future.Kind regards,Rita DaubaraiteAssistant Front Office Manager

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location for the O2 especially if you take the cable car. Breakfast also amazing. Only down side was the swimming experience as so full of people outside hotel that didn’t feel a perk of the hotel.
Stayed 1 night in Jan 2024
Response from Rita on Mar 2, 2024
Dear Susan,Thank you so much for choosing to stay at Crowne Plaza Docklands and for taking time to share your feedback with us. We are pleased to hear that you did enjoy breakfast and location. We hope you give us a chance to serve you again in the future!Kind regards,Guest Relations Team

8/10 Good

kenneth

Travelled with partner
Limited options for eating
Stayed 1 night in Jan 2024
Response from Rita on Jan 20, 2024
Dear Kenneth,Thank you so much for choosing to stay at Crowne Plaza Docklands. We are going to share your comments in terms of food options to our kitchen team for future enhancement. We hope this is not going to stop you from staying with us in the future!Kind regards,Rita DaubaraiteAssistant Front Office Manager

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and breakfast buffet
Stayed 5 nights in Dec 2023
Response from Rita on Jan 20, 2024
Dear Gregory,Thank you so much for choosing to stay at Crowne Plaza Docklands and for taking time to share your feedback with us. We are pleased to hear that you enjoyed the breakfast and hopefully your stay. We are looking forward to welcome you again in the future!Kind regards,Rita DaubaraiteAssistant Front Office Manager

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend staying here
Response from Rita on Mar 2, 2024
Dear Ian,Thank you so much for choosing to stay at Crowne Plaza Docklands and for sharing your recommendations with others. We are looking forward to welcome you back in the future!Kind regards,Rita DaubaraiteAssistant Front Office Manager

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review of crowne plaza 16.12.23
Check in was easy, room lovely, location superb for excel and breakfast was amazing Would recommend and will use again
Stayed 1 night in Dec 2023
Response from Fatima on Jan 21, 2024
Hello Craig! Thank you for the fantastic review! Brilliant to hear about your stay and yes, definitely looking forward to seeing you once again!Kind Regards,Fatima

10/10 Excellent

C J

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location,helpful and efficient service from all staff
Stayed 1 night in Dec 2023
Response from Gus DC on Mar 21, 2024
Dear C J, Thank you for your valuable comments. We are very delighted to hear that you enjoyed your stay with us. We will be pleased to share your comments with our team, for their great work. We look forward to welcoming you back again the very near future, Regards.

10/10 Excellent

Colin

Stayed 1 night in Dec 2023

8/10 Good

stephen

Stayed 3 nights in Dec 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service from check in to check out.., only complaint is that I wish I had stayed more than one night. Upgrades available- was upgraded to a lovely river view and room was specious and clean.
Stayed 1 night in Dec 2023

10/10 Excellent

Richard

Stayed 1 night in Dec 2023

8/10 Good

stuart

Stayed 3 nights in Dec 2023
Response from Fatima on Jan 21, 2024
Dear Stuart,Thank you for the 4/5! We hope to see you again!Kind Regards,Fatima

8/10 Good

Frances

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean, comfortable rooms, with lovely staff. Breakfast was very nice, & the hotel is in an excellent location for access to all areas of London
Stayed 2 nights in Nov 2023
Response from Rita on Nov 30, 2023
Dear Rachel,Thank you very much for staying at Crowne Plaza Docklands and for taking time to leave a review. We are pleased to hear that you have had enjoyable stay with us and we hope to serve you again in the future!Kind regards, Rita DaubaraiteAssistant Front Office Manager

8/10 Good

James

Stayed 1 night in Nov 2023

8/10 Good

Sue

Stayed 2 nights in Nov 2023

8/10 Good

Andrea, Corwen

Liked: Cleanliness, staff & service
Excellent location, food and staff. A bit tired in places.
Stayed 2 nights in Nov 2023
Response from Rita on Nov 30, 2023
Dear Andrea,Thank you so much for choosing to stay at Crowne Plaza Docklands and for taking time to share your feedback with us! We are happy to hear that you have enjoyed the location, food and our team. We are going to pass your comments about tiredness to our management team. We are looking forward to welcome you back in the future!Kind regards,Rita DaubaraiteAssistant Front Office Manager

10/10 Excellent

Syed M

Travelled with group
Spacious room.
Stayed 1 night in Nov 2023
Response from Rita on Nov 30, 2023
Dear Syed M,Thank you so much for staying at Crowne Plaza Docklands. We are pleased to hear that you found the room spacious and we hope you had a nice stay with us. Thank you for your time to leave this review for us and we are looking forward to host you in the future!Kind regards,Rita DaubaraiteAssistant Front Office Manager

8/10 Good

Aleysha

Travelled with family
Liked: Staff & service
Disappointing
Disappointed with the cleanliness of the room. Brought it to the attention of reception staff who promptly gave me a new room but I was made to feel as if I was being petty. No apologies or anything from her. The new room had issues too but I didnt dare bring it up as an issue. The bed was hard and the disabled bathroom wasnt to my taste. I just would have preferred a standard bathroom...
Stayed 2 nights in Nov 2023

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
Excellent location, facilities and staff.
Stayed 2 nights in Nov 2023

10/10 Excellent

Louise

Stayed 1 night in Nov 2023
Response from Rita on Nov 30, 2023
Dear Louise,Thank you very much for staying with us at Crowne Plaza Docklands. Thank you so much for giving us a high score and we are looking forward to welcome you back in the future!Kind regards,Rita DaubaraiteAssistant Front Office Manager

10/10 Excellent

Alex

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was lovely,staff was lovely,food was lovely. Thank you
Stayed 2 nights in Nov 2023

10/10 Excellent

marilyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super hotel, very clean, great pool. Very close to royal Victoria dlr rail stop, 3 minute walk, staff very efficient
Stayed 1 night in Nov 2023

2/10 Terrible

Russell

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Wrong room
Not very good arrived and got told I did not have a room available and that I have to go to the Hilton by the airport! Which I did not want to do Eventually got me a room with bed and sofa bed I booked 2 large double beds One night at £320!!
Stayed 1 night in Oct 2023

10/10 Excellent

Zoe

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were so kind and we were upgraded to VIP upon arrival which was a nice surprise. Such a fantastic location with great links to The O2 arena via cablecar.
Stayed 1 night in Oct 2023
Response from Rita on Nov 30, 2023
Dear Zoe,Thank you so much for staying at Crowne Plaza Docklands and for taking time to share your feedback with us. We are pleased to hear that you had a pleasant stay and that location was convenient for you. We are looking forward to welcome you again in the future!Kind regards,Rita DaubaraiteAssistant Front Office Manager

10/10 Excellent

Samantha

Stayed 1 night in Oct 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
It was all about making money some of the staff Especially for the spa very unhelpful.
Stayed 1 night in Oct 2023

10/10 Excellent

Kevin

Stayed 1 night in Oct 2023

10/10 Excellent

Tracey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy from check in to check out. Hotel very clean and well presented. Dinner in the dining roomdelicious
Stayed 2 nights in Oct 2023

10/10 Excellent

John

Stayed 1 night in Oct 2023

10/10 Excellent

clive

Stayed 1 night in Oct 2023
Response from Konstantinos Lamprakis on Oct 12, 2023
Dear Clive,We're thrilled to hear your stay was excellent! We aim to provide top-notch experiences, and your positive feedback reaffirms our commitment. Thank you for highlighting your satisfaction, and we look forward to welcoming you back for more memorable moments in the future.Kind Regards,Konstantinos Lamprakis

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Konstantinos Lamprakis on Oct 4, 2023
Dear JulianWe sincerely appreciate your fantastic feedback! We're delighted that you had an excellent stay with us.Our team strives to provide exceptional experiences, and your satisfaction means the world to us.We can't wait to host you again and create more wonderful memories together.Sincerely,Konstantinos Lamprakis

10/10 Excellent

Caroline

Stayed 1 night in Oct 2023
Response from Konstantinos Lamprakis on Oct 4, 2023
Dear CarolineWe sincerely appreciate your fantastic feedback! We're delighted that you had an excellent stay with us.Our team strives to provide exceptional experiences, and your satisfaction means the world to us.We can't wait to host you again and create more wonderful memories together.Sincerely,Konstantinos Lamprakis

6/10 Okay

Ian

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Didn’t sleep due to A/C not working and a really bright green emergency light that illuminated the whole room.
Stayed 2 nights in Sep 2023
Response from Rita on Sep 29, 2023
Dear Ian,Thank you very much for staying at Crowne Plaza Docklands and sharing some feedback with us. We are truly sorry to hear that you have encountered couple of issues during your stay. We are going to ask maintenance team to have a look at it. We hope this is not going to stop you from staying with us in the future.Kind regards,Rita DaubaraiteAssistant Front Office Manager

2/10 Terrible

James

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Very poor overall, not clean
Room was filthy, the carpet especially. Shower was poor, none of the soap dispensers worked. very disappointing overall.
Stayed 1 night in Sep 2023
Response from Konstantinos Lamprakis on Sep 27, 2023
Dear James,We apologize for your disappointing experience. We'll address the cleanliness and maintenance issues immediately. Your feedback helps us improve, and we hope to provide a much better experience on your next visit. Thank you for sharing your concerns with us.Kind Regards,Konstantinos LamprakisGuest Service Manager

6/10 Okay

Philip

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
We asked for a two double beds in our room and was told these rooms wasn’t available but yet I could book one on the app. Also steam room wasn’t working with was disappointing.
Stayed 1 night in Sep 2023
Response from Kostas on Sep 25, 2023
We apologize for the inconvenience regarding your bed request and the non-functional steam room. We'll investigate the booking discrepancy and address the steam room issue promptly. Your feedback is valuable in helping us improve our service. We hope you'll consider staying with us again, where we aim to provide a better experience.

10/10 Excellent

Kate

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Excellent location for the O2, peaceful night’s sleep and superb breakfast. Just wished we’d had time for the pool!
Stayed 1 night in Sep 2023
Response from Crowne Plaza Docklands on Sep 10, 2023
Dear Kate, Thank you for your recent stay at our hotel. We're delighted to hear that you enjoyed your visit and found our location convenient. We hope to welcome you back soon for another great experience.

10/10 Excellent

DOREEN

Travelled with family
Liked: Cleanliness, staff & service
Excellent customer service 👏 👌
Stayed 3 nights in Sep 2023
Response from Crowne Plaza Docklands on Sep 9, 2023
Thank you for staying with us! We appreciate the feedback. We hope to see you again soon.

10/10 Excellent

Valdine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellente
The staff were very friendly. The room was very clean. The breakfast is excellent. We are not good with all the names but we recognized all of them; Zion, and the guy that works at the bar who also helps out for breakfast, he helped us with microwave for our meals as well. Petra..., the housekeeping lady. The folks at the reception desk. All the staff were wonderful. We love London and CP hotel staff made it wonderful. We will definitely come back.
Stayed 4 nights in Aug 2023
Response from Mohammed Thousif Hussain K H / Front Office Manage on Sep 5, 2023
Dear Valdine, Thank you for your recent stay with us and for taking the time to share your fantastic feedback. We're thrilled to hear that you enjoyed our friendly and dedicated staff, the cleanliness of your room, and our excellent breakfast. Your kind recognition of team members like Zion, our bar and breakfast staff, Petra, and our reception team is greatly appreciated. We can't wait to welcome you back to London and the Crowne Plaza Hotel for another wonderful experience.