Ratings based on 233 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller fromSouth Florida

Hotel was convenient for my three days stay.

Posted 3-May-2016
One negative is phone service. There are dead zones throughput hotel.
4out of 5
by A verified traveller

Decent hotel, staff was great

Posted 15-Mar-2016
Pros: Staff location to airport
Cons: updated
Location: tons of food. Half hr amelia Island
Landed very early too early to check in as rooms were being cleaned, but I needed to iron a shirt for an event I had to go to. Front desk lady was super nice and let me go into a room being cleaned to iron a shirt. All my interactions with staff were good as well.
3out of 5
by NEAL P

This traveller left a rating score only Posted 24-Feb-2016 on Hotels
4out of 5
by A verified traveller fromVirginia

Posted 18-Feb-2016
Pros: The free breakfast was great.
Location: Great location, close to all kinds of shopping and restaurants.
The visit was short and sweet. The staff was very friendly and the hotel was very clean. Check-in was quick and easy.
3out of 5
by A verified traveller

This traveller left a rating score only Posted 10-Jan-2016 on Hotels
4out of 5
by A verified traveller

a full day for just a couple of hours sleep

Posted 4-Jan-2016
Pros: Quiet and clean, homey even
Cons: 24hr day count down from check in till check out, 24hrs in a day and you pay for a days stay same as night. Check in is 3pm to 1159pm next day.
Location: Everything was nearby and easy to walk towards and return.
checked in at 3am Jan 1st to check out before 12 am and that's the only thing that I did not enjoy.
3out of 5
by A verified traveller

Dreadful experience with the shuttle bus

Posted 21-Dec-2015
Pros: The hotel was fine for a short airport arrival but the shuttle bus experience was horrendous and potentially dangerous for my 84 year old mother.
Cons: The shuttle bus service!
Location: airport
I was travelling with my 84 yr old mother and 12 year old daughter. We arrived into JAX from LHR via DFW after 24 hours travelling at around 1115 pm and had to wait approx. 40 minutes for the shuttle bus after it was called by an airport porter. After leaving my mother and daughter out in the cold whilst I returned the short distance to the terminal the shuttle bus came and told my mother and daughter that he would be back after dropping his existing passengers (my mother thought that this was just around the corner) he didn't offer to wait for me to return. We waited another 10 minutes and the lady that drove the Hilton Hotel shuttle bus took us instead as she had noticed that we had been waiting for so long! She had been around twice already and realised that we had been waiting all that time. This was an appalling and very unprofessional service.
4out of 5
by A verified traveller fromSC

Nice hotel with easy freeway access

Posted 18-Dec-2015
Pros: Nice breakfast selection. Comfy bed and everything was clean. Nice there was a fridge and microwave in the room.
Location: Easy on and off the freeway. Also close to the Riverside Market, so there was a fantastic choice of dining.
Nice clean room and a good breakfast selection make this hotel a winner.
5out of 5
by A verified traveller

Location

Posted 17-Dec-2015 on Hotels
Location great for shopping
3out of 5
by A verified traveller

Good hotel for airport convenience.

Posted 8-Dec-2015 on Hotels
This hotel was adequate for our needs. We just needed a place to crash before an early flight. The hotel smelled a little musty but otherwise clean and comfortable. Breakfast was adequate. Staff were friendly and accommodating. Shuttle was a little questionable - seemed to barely be able to keep running and had strong fume smell.