Ratings based on 225 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

a full day for just a couple of hours sleep

Posted 4-Jan-2016
Pros: Quiet and clean, homey even
Cons: 24hr day count down from check in till check out, 24hrs in a day and you pay for a days stay same as night. Check in is 3pm to 1159pm next day.
Location: Everything was nearby and easy to walk towards and return.
checked in at 3am Jan 1st to check out before 12 am and that's the only thing that I did not enjoy.
3 out of 5
Recommended
for Everyone
by A verified traveller

Dreadful experience with the shuttle bus

Posted 21-Dec-2015
Pros: The hotel was fine for a short airport arrival but the shuttle bus experience was horrendous and potentially dangerous for my 84 year old mother.
Cons: The shuttle bus service!
Location: airport
I was travelling with my 84 yr old mother and 12 year old daughter. We arrived into JAX from LHR via DFW after 24 hours travelling at around 1115 pm and had to wait approx. 40 minutes for the shuttle bus after it was called by an airport porter. After leaving my mother and daughter out in the cold whilst I returned the short distance to the terminal the shuttle bus came and told my mother and daughter that he would be back after dropping his existing passengers (my mother thought that this was just around the corner) he didn't offer to wait for me to return. We waited another 10 minutes and the lady that drove the Hilton Hotel shuttle bus took us instead as she had noticed that we had been waiting for so long! She had been around twice already and realised that we had been waiting all that time. This was an appalling and very unprofessional service.
4 out of 5
Recommended
for Everyone
by A verified traveller from SC

Nice hotel with easy freeway access

Posted 18-Dec-2015
Pros: Nice breakfast selection. Comfy bed and everything was clean. Nice there was a fridge and microwave in the room.
Location: Easy on and off the freeway. Also close to the Riverside Market, so there was a fantastic choice of dining.
Nice clean room and a good breakfast selection make this hotel a winner.
4 out of 5
Recommended
for Everyone
by A verified traveller from St. Pete, FL

Posted 29-Nov-2015
Clean, comfortable room, friendly staff, close to everywhere I needed to be.
4 out of 5
Recommended
for Couples
by Helgaardt P

This traveller left a rating score only Posted 7-Nov-2015 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveller

Close to airport

Posted 5-Oct-2015
VatYes one night. Close to airport, room clean and comfortable and staff very pleasant.
5 out of 5
Recommended
for Families
by Maria from Cary, NC

Nice hotel!

Posted 4-Sep-2015 on Hotels
Nice place and very comfortable. Nice beds.
3 out of 5
Recommended
for Business Travellers
by A verified traveller

Ok for Business travel

Posted 14-Jul-2015 on Hotels
Okay for the money
Comment from Hotel Management
26-Sep-2015 by Roberta, Hotel Management
We are constantly striving to make the best guest experiences and I truly thank you for filling out a survey, your feedback is very important to us. We hope to have an opportunity to serve you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveller from Florida

A good night.

Posted 29-May-2015
The hotel was very clean and nice. The staff was efficient and polite. Our room was clean and comfortable. The only Negative was the fact that the elevator and halls had no air conditioning. The third floor hall was very warm.
5 out of 5
Recommended
for Personal Event
by John from FL

Great Stay

Posted 18-May-2015 on Hotels
Stayed at the Hotel because I had a 6:00 am flight from Jacksonville airport. Staff was very nice, room very clean. Hotel was just a mile from airport. Will stay here again.