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Overall score and ratings

4.7

Exceptional

Rating 5 - Excellent. 407 out of 511 reviews
5 - Excellent 80%
Rating 4 - Good. 82 out of 511 reviews
4 - Good 16%
Rating 3 - Okay. 16 out of 511 reviews
3 - Okay 3%
Rating 2 - Poor. 4 out of 511 reviews
2 - Poor 1%
Rating 1 - Terrible. 2 out of 511 reviews
1 - Terrible 0%

4.9/5

Cleanliness

4.7/5

Staff & service

4.7/5

Amenities

4.8/5

Property conditions & facilities

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was beautiful with gorgeous landscaping. The rooms were very clean and spacious. The staff was super friendly and helpful. We enjoyed our stay immensely and would definitely return.
Stayed 6 nights in Jul 2021

1/5 Terrible

Travelled with group
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
St Lucia was absolutely breathtaking. The resort was in a great place with a beautiful beach. The issue we had was with the staff and management. We checked in on Saturday and had issues with our AC the entire trip. It was hotter in the room than outside 30/31C - 84/86F degrees at night. They told us every day an engineer is coming to fix the AC and nothing. Our Butler told us “yea it’s really Hot in the room” and the manager came to the room and said “it shouldn’t be like this”. The property is incredible but attention to their guest is lackluster and I would not recommend returning. My wife and I have been all over the Caribbean islands and the service at this resort ranks in the bottom.
Stayed 5 nights in Jul 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the jacuzzi on our balcony. The way the staff treats you, makes you feel welcome from the time you enter the door with a welcome drink, to the time you leave. The beach is wonderful along with the pools you can dive into right after.
Stayed 7 nights in Jul 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place. Really nice people. Somethings can be over priced
Stayed 8 nights in Jul 2021

1/5 Terrible

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Hotel was beautiful , but none of the staff was on the same page as far as the covid guidelines - our children had to stay in the room and quarantine for 48 hours after having negative covid test to enter the island - furthermore there were no rapid test available Entire trip ruined
Stayed 3 nights in Jul 2021