We checked on December 13 2022 we were assigned a room in 3rd floor despite my mom being 82 years old, after bellman brought our luggage we were assaulted someone throw trash at the front door of our room went downstairs reception woman at front desk had an attitude towards me she didn’t seem to care I asked for room change she refused after coming back from dinner outside room had still trash had to call 20 times to reception so they could cleaned, after 2 days my mom fell in one of the pool stairs she got hurt bad also realized a woman there broke her entire foot in the bedroom stairs, hotel staff would not do anything about it , guest were very concerned about my mom health , the clean staff awful never left small towels didn’t clean room as supposed to be, on Monday wanted to hear my moms meal kitchen staff was refusing, my moms bracelet came loose when she fell never got replaced , only they put on in her wrist again , and fell again , beware of you lost your bracelet they charge 30$ us per night what a scam, also one day after coming back one of the housekeepers was in my room after cleaning it very suspicious , last day since I was driving. Rental the front tire had no air on it pretty sure was one of hotel staff , this hotel happened all this incidents , I almost fell on their stairs also the bridges on their pools very scary to walk , at the towel both no one was available ever , only good thing was the beach area view but seats not available ever never coming back
