The property is not a 5 star, it is maybe a 2. For a hotel that is only 6 years old it has deteriorated quickly. The reason for this is the lack of maintenance and poor workmanship.
E.g: phone with no handset, patio doors that don't lock, mold in room, damp smell in room, elevator stopping between floors, cracks in lobby ceiling and in the rooms, dirty escalator with missing pieces, paint splatter everywhere on floor tiles, wall tiles, wood, broken door frame, missing room access sensor cover, staff that knock then immediately open the door without your invitation, 1 old van for guest services transport, the list is too long to continue.