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Hotel staff was nice and attentive. The room was very spacious and clean. The property is also conveniently located near OSU.
Elizabeth
Stayed 1 night in Apr 2024
Response from GM on Apr 18, 2024
Dear Elizabeth, Thank you for taking the time to share your review. Sincere feedback like yours allows us to monitor and enhance our guest experience. We're pleased that our spacious rooms, friendly staff, and convenient location made for an enjoyable stay. There is no better compliment than a return visit, so we hope to see you soon. Best, Al Schreiber, GM
So close to the hospital. I was able to walk and see my husband after his surgery
Lisa
Stayed 1 night in Apr 2024
Response from GM on Apr 18, 2024
Dear Lisa, It is great to hear that our proximity to the hospital made it easy for you to see your husband after surgery. We proudly host guests and offer comfortable accommodations during their time in the campus area. Thank you for choosing our SpringHill Suites and best wishes on your husband's speedy recovery. Best, Al Schreiber, GM
Dear James, Thank you for taking the time to write this kind review. I’m pleased to learn that your stay was enjoyable thanks to our quiet atmosphere. We appreciate your compliments and humbly request a return visit. Best, Al Schreiber, GM
Dear Alyson, We aim to impress you, so I sincerely regret that you did not enjoy your stay. I value your feedback, and I'm at your service should you like to discuss this in more detail. Thank you for staying with us. Sincerely, Al Schreiber, GM
Our room was spotless and the size was fantastic! The separate shower space was great. The breakfast area was clean and well stocked. Looking forward to staying again!
Sarah
Stayed 1 night in Apr 2024
Response from GM on Apr 15, 2024
Dear Sarah, Thank you for staying with us! I'm glad that you enjoyed our spacious rooms and ample breakfast. It was our pleasure hosting you, and we look forward to seeing you again. Best, Al Schreiber, GM
This hotel was very nice and clean. The hotel staff was very nice and welcoming. The pool area was clean and well kept. One of the best hotels we have stayed at. We will be staying on our trips to Columbus.’
Marcee
Stayed 1 night in Apr 2024
Response from GM on Apr 16, 2024
Dear Marcee, I am thrilled that we provided you an exceptional stay from start to finish. We take great pride in offering the best service and accommodations in the Columbus area, and we appreciate you taking notice. On behalf of the entire SpringHill Suites Columbus OSU staff, thank you for your business, and please visit again soon. Best, Al Schreiber, GM
Dear Rob, Thank you so much for staying with us and acknowledging our SpringHill Suites' fantastic location. We appreciate you taking the time to share your top-notch experience here, and we hope to see you again soon. Best, Al Schreiber, GM
8/10 Good
Eric
Apr 10, 2024
Liked: Cleanliness, staff & service
Would have liked a quiet business area for work calls.
Eric
Stayed 1 night in Apr 2024
Response from GM on Apr 10, 2024
Dear Eric, Thank you for choosing us. I've noted your recommendation. It was our pleasure hosting you, and we hope to see you again. Best, Al Schreiber, GM
Very weird room setup with sliding doors for a toilet room and a shower room. You can see the person behind the door when the lights are on if they are close enough. Not great lighting in the bathroom and no exhaust fans in either bathroom.
No hook for shower towels. The “hook” that was there was the end of a towel rack rod and towel kept slipping off.
Fridge didn’t keep our drinks cold. One of the two elevators was broken during our visit.
It’s a great looking property but lots of little things that aren’t great added up to not great stay in our room.
Kim
Stayed 1 night in Apr 2024
Response from GM on Apr 10, 2024
Dear Kim, I sincerely regret your mediocre experience at our hotel; please forgive us. I'm sorry that our accommodations were not to your liking and that our maintenance efforts disappointed you. We do our very best to provide an exceptional stay, but we clearly fell short of our goal. Your feedback is welcomed as it encourages improvement for future visits. We hope to see you again to provide the pleasant stay our guests have come to expect and deserve. Sincerely, Al Schreiber, GM
Very, very clean. Great staff. Very good breakfast.
Elizabeth
Stayed 2 nights in Apr 2024
Response from GM on Apr 8, 2024
Dear Elizabeth, We are delighted to hear such positive feedback from you! Thank you for writing a generous review and, most importantly, for choosing to stay with us. It was our pleasure to host you, and we hope to have the opportunity to welcome you back soon, should your travels bring you to the area again. Best, Al Schrieber, GM
The way the bathroom is set up from one room is just toilet and sink then the have the shower and sink is next door. The rest of the hotel is nice to stay in for a stay.
Kevin
Stayed 1 night in Mar 2024
Response from GM on Apr 7, 2024
Dear Kevin, It’s nice to hear from you. We appreciate you choosing us, and I'm delighted to know your stay was pleasant. Thank you for taking the time to share your experience. We welcome the feedback, including areas for improvement, as they help us to serve our guests better. We look forward to hosting you again. Best, Al Shreiber, GM
Dear Kara, We appreciate your exceedingly kind words about your overall experience. Thank you for being our valued guest and sharing your heartwarming compliments regarding the level of service you received. It would be our pleasure to host you again if you return to the area. Best, Al Schreiber, GM
There was a large roach in my bathroom and I went to tell the hotel staff. The hotel staff gave me a snack on the house and moved my room. However the rooms were not very clean and had an odd smell.
Hope
Stayed 3 nights in Mar 2024
Response from GM on Apr 1, 2024
Dear Hope, We take any pest issues extremely seriously and go to great lengths to ensure our rooms do not contain pests of any kind. Not only do staff members perform thorough inspections when cleaning the rooms and anytime a guest reports a potential issue, but the hotel also contracts a third-party vendor for preventative pest control monthly. Additionally, random inspections are provided by the Health Department on a semi-annual basis to ensure pest control and overall cleanliness standards are maintained. I hope this has restored your faith in us. We appreciate your business and hope you'll choose us again. Sincerely, Al Schreiber, GM
Dear Tasani, Thank you for your lovely review and recommendation. I’m glad your stay was restful, and I appreciate you acknowledging our excellent accommodations. We look forward to seeing you again upon your return to the area. Best, Al Schreiber, GM
10/10 Excellent
Joy
Travelled with family, Travelled with family and small children
Very nice; staff was friendly. Close to lots of things! Stayed for a week and will definitely stay again if we are back in the area!
Joy
Stayed 5 nights in Mar 2024
Response from GM on Mar 24, 2024
Dear Joy, It is wonderful to hear that your experience was so great that you would stay with us again! I will pass your kind feedback along to the entire staff, as our team here works hard to make our guests feel comfortable. Thank you for your patronage, and please come back soon. Best, Al Schreiber, GM
The hotel was very clean and spacious! It was a packed weekend for a cheer competition in town but the breakfast was fully stocked in the morning. Check in and check out was a breeze! Only complaint was the pool could have been a bit warmer, but overall, very pleased!
Mikayla
Stayed 1 night in Feb 2024
Response from GM on Mar 20, 2024
Dear Mikayla, We love making our guests feel welcome and help them enjoy their time in Columbus. Thank you for your patronage and for sharing this kind review of your stay during a busy weekend. We hope to host you again anytime you return to the area. Best, Al Schreiber, GM
Dear Carol, We pride ourselves on efficient, yet very friendly, customer service. Thank you for your high marks and kind words. We look forward to welcoming you back someday! Best, Al Schreiber, GM
10/10 Excellent
Savanna
Mar 17, 2024
Savanna
Stayed 2 nights in Mar 2024
Response from GM on Apr 15, 2024
Dear Savanna, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Al Schreiber, GM
Clean property. Beds are decent. Easy access to everywhere around the area. Traffic and construction slow things a tad. Other than that was very pleased with our stay.
Amber
Stayed 1 night in Mar 2024
Response from GM on Mar 18, 2024
Dear Amber, Thank you for taking the time to share your review with us. It is encouraging to hear that your stay was enjoyable; our associates strive to provide a pleasant experience. Your kind comments are appreciated, and we look forward to a return visit. Best, Al Schreiber, GM
10/10 Excellent
Justin
Mar 17, 2024
Justin
Stayed 1 night in Mar 2024
Response from GM on Apr 7, 2024
Dear Justin, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Al Schreiber, GM
Nearby trains were noisy. Close to The James Cancer hospital. Could walk to nearby shopping.
Marlene
Stayed 1 night in Jan 2024
Response from GM on Mar 15, 2024
Dear Marlene, Thank you for allowing us the pleasure of hosting you! We appreciate your feedback and your positive review. We hope to see you back anytime you return to the area. Best, Al Schreiber, GM
I feel that the breakfast could have been way better. Nothing to choose from.
Shawna
Stayed 2 nights in Mar 2024
Response from GM on Mar 13, 2024
Dear Shawna, Thank you for sharing your kind and informative feedback regarding your experience with us! We're pleased you were primarily satisfied with your stay; however, we apologize that you were not impressed with our breakfast offerings. We value your business and hope this will become the first of many visits. Best, Al Schreiber, GM
Dear Lisa, We're happy to hear from you! It's great to know that you enjoyed our crisp and comfortable rooms during your time in Columbus. Please plan to visit us again the next time you travel to the area. Best, Al Schreiber, GM
Dear Britny, We strive to provide excellent customer service, so I am thrilled that you recognized our efforts. Thank you for your business and your recommendation. We appreciate both more than you know. Best, Al Schreiber, GM
Wonderful customer service. Great location. Central to everything. No issues with check in or check out. Issue was with the room itself. I went from floor 3 to floor 2 for wanting a bath but the rooms were night & day. The room was haphazardly cleaned, broken outlet panel, little stains on the floor, broken chair, and broken glass cup.
Yume32
Stayed 2 nights in Feb 2024
Response from GM on Feb 28, 2024
Dear Yume32, While it wasn't without some flaws, I am glad that your stay was worthy of a generous rating. Thank you so much for taking the time to share these kind words and areas of improvement with us. We hope you will consider a return trip for a flawless experience next time. Best, Al Schreiber, GM
It was clean, comfortable and the staff were great. I will recommend to anyone staying in the area.
Tiffany
Stayed 1 night in Feb 2024
Response from GM on Feb 26, 2024
Dear Tiffany, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Al Schreiber, GM
the stay was great and the staff was friendly and knowledgeable of the area. down side there was construction and no cross light on semi busy street
brandon
Stayed 1 night in Feb 2024
Response from GM on Feb 22, 2024
Dear brandon, Thank you for reviewing and recommending our hotel and associates. I'm pleased to hear that our staff's excellence in service exceeded your expectations and made for a fantastic experience. Our team works hard to provide a remarkable stay. I will share your kind feedback. Best, Al Schreiber, GM
Building and room were nice. Rooms are large. Lobby was nice and free breakfast was fine. Shower and toilet were weirdly split into two rooms (both had a sink). Area around hotel was not great…kinda wedged in on a busy street. Hotel was very convenient to OSU campus.
Tom
Stayed 1 night in Feb 2024
Response from GM on Feb 20, 2024
Dear Tom, We appreciate having the opportunity to host you. We aim to provide every guest with a comfortable visit, so it’s lovely to hear of the comfort you experienced while staying with us. I thank you for your feedback, both positive and areas for improvement, as it helps us to serve our guests better. Best, Al Schreiber, GM
Dear BENNIE, Thank you for this excellent review. We appreciate your strong recommendation and welcome you to settle in again anytime. Best, Al Schreiber, GM
10/10 Excellent
Frantz
Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner
Dear Frantz, Thank you for sharing your high opinion of our property with other potential travelers. We enjoyed hosting you and hope you find a reason to return to the area soon. Best, Al Schreiber GM
Dear Ganchimeg, Thank you for taking the time to share your review with other travelers and us. I'm pleased to hear that you had no complaints and enjoyed every aspect of your stay. There is no better compliment than a return visit, so we hope to see you again soon. Best, Al Schreiber, GM
6/10 Okay
Chris
Feb 11, 2024
Chris
Stayed 1 night in Feb 2024
Response from GM on Mar 21, 2024
Dear Chris, It was our pleasure hosting you, and we appreciate your taking the time to review our hotel. We hope to see you again upon your return to the area. Sincerely, Al Schreiber, GM
Dear Marites, Thank you for this great review and recommendation. It's feedback like this that keeps us smiling. We hope to host you again soon. Best, Al Schreiber, GM
Very convenient to OSU medical center. Room was large and clean. I'd stay there again. The only negative was the translucent panels in the bathroom door. They cause the whole room to be lit up if someone uses the bathroom at night.
William
Stayed 1 night in Jan 2024
Response from GM on Feb 2, 2024
Dear William, We always appreciate it when our guests say they would consider staying with us again. Thank you for taking the time to share your feedback and suggestions for improvement. At SpringHill Suites, we are committed to providing the best possible experience for our guests, and your input helps us achieve that goal. We hope to have the opportunity to welcome you back soon. Best, Al Schreiber, GM
Dear Chris,On behalf of the entire hotel team, I want to thank you for sharing your experience at our hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Best,Al SchreiberGeneral Manager