Indoor pool

Reviews of Holiday Inn Express & Suites Carson City, an IHG Hotel

2.5 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 451 out of 1000 reviews" "
Rating 8 - Good. 320 out of 1000 reviews" "
Rating 6 - Okay. 126 out of 1000 reviews" "
Rating 4 - Poor. 67 out of 1000 reviews" "
Rating 2 - Terrible. 36 out of 1000 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Luis Aquino

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
The staff expected us to let them know that we wanted our towels and room cleaned. The reason they gave was that due to the pandemic this was necessary. They never told us this when we checked in after we found no new towels. Someone checked in with a big barking dog that barked for over 2 hours until 8 pm The pool area can be crazy noisy if you are nearby.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 19, 2024
Dear Luis,Guest feedback is always appreciated and welcome, so thank you for taking a moment to share your comments. Please accept our sincere apologies for any external noise that disturbed you during your stay and for any lapse in communication regarding our policies. We strive to be transparent and ensure a seamless visit. Rest assured, your remarks will be discussed internally so that we can seize this opportunity for improvement and ensure any missteps are not repeated. We cannot change the past, but we would be very grateful for the chance to change your perceptions in the future.

10/10 Excellent

Cliff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Najmuddin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfectly fine
Stayed 1 night in Feb 2024
Response from General Manager on Feb 28, 2024
Dear Najmuddin,Thank you for choosing Holiday Inn Express & Suites Carson City! It's a delight that you enjoyed our five-star rating, and we look forward to welcoming you back in the future for another fantastic visit.

8/10 Good

Oleg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything is fine except that my window overlooked the wall, that is, there was nothing visible
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 28, 2024
Dear Oleg,It's always a pleasure hearing from our guests. We're glad your overall stay was pleasant, and we apologize for any disappointment with the view. Our staff is always happy to show you other available options. The next time you're in the area, please come see us again.

10/10 Excellent

Talaifina

Stayed 1 night in Feb 2024

10/10 Excellent

Anh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice heated swimming pool. easy and close parking. Delicious free breakfast that serves early.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 28, 2024
From our tasty breakfast to our relaxing pool, we're happy to hear that you enjoyed everything about your time with us. Thank you so much for the high rating and we hope to see you again soon.

10/10 Excellent

Angelica Urias

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean .
Response from General Manager on Feb 28, 2024
Dear Angelica,It is wonderful to know that you had an excellent experience with us. We take great pride in the high standards of cleanliness we adhere to, so we are pleased that this commitment was reflected in your experience. Thank you for your kind words, and please allow us another chance to welcome you back to our lovely hotel!

10/10 Excellent

Patricia

Liked: Property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from General Manager on Feb 27, 2024
Dear Patricia,Thank you for taking a moment to rate your experience staying with us at Holiday Inn Express & Suites Carson City. We are delighted to hear you enjoyed your time, and we want to invite you back again anytime!

10/10 Excellent

ZERESENAY

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel.
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 26, 2024
Dear Zeresenay,Thank you for your kind words! We're thrilled you had a great experience at Holiday Inn Express & Suites Carson City. Our team is dedicated to ensuring our guests feel comfortable and well taken care of, and we look forward to welcoming you back for another wonderful stay!

10/10 Excellent

Patricia

Travelled with family, Travelled with family and small children
Liked: Staff & service
The pool is due for a complete restoration. The pool was a motivating factor in choosing to stay here so seeing it looking not so great is disappointing. Another reason I chose to stay here is the breakfast so I hope that it is good.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 26, 2024
Dear Patricia,Our goal is to provide all our guests with a flawless stay, so we are sorry we failed to achieve that during your time with us. Your feedback about our pool is gratefully received and will be discussed with our leadership team. That said, we trust you enjoyed our hearty breakfast, and we hope you'll come back and see us for an experience worthy of a five-star rating.

8/10 Good

Wyatt

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having free breakfast is mandatory wherever I stay, so I thought that was really nice, I had the gym to myself three times, had what it needed to get a nice workout in. Coffee 24/7 in the lobby was great to have, staff is relaxing and inviting, good views of the mountains. Good hotel for work trips.
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 23, 2024
Dear Wyatt,It's wonderful to know that amenities such as our complimentary breakfast and gym facilities enhanced your stay. We're also delighted that the demeanor and hospitality of our team stood out. Your feedback means a lot to us, and we look forward to welcoming you back to Holiday Inn Express & Suites Carson City for another productive visit.

10/10 Excellent

ivan

Travelled with family
Stayed 3 nights in Dec 2023

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed that hotel
Stayed 3 nights in Dec 2023
Response from General Manager on Jan 8, 2024
Dear Terry,Thank you for your fantastic feedback on your stay at Holiday Inn Express & Suites Carson City! It was wonderful to hear that you enjoyed the hotel. We are looking forward to your next stay with us!

10/10 Excellent

David

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Maria

Stayed 1 night in Dec 2023

8/10 Good

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

tom

Travelled with family
Liked: Staff & service, amenities
Ring around the bathtub. Dirty toilet.
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 29, 2023
Dear Tom,Thank you for sharing your constructive feedback. While we hope you had a comfortable night's sleep, rest assured our housekeeping team will focus on keeping our bathrooms clean and sanitized. Please consider staying with us again next time you're in town.

8/10 Good

Bin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Tun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Brittany

Travelled with family and small children
Liked: Staff & service
Property location is convenient. Room was run-down. Definitely wouldn't give more than a 2 star rating. Hotel was good for a one night stay
Stayed 1 night in Dec 2023
Response from General Manager on Dec 18, 2023
Dear Brittany,Thank you for recognizing our convenient location. We appreciate your concerns about the room's condition and will look to address them for improvement. We're grateful for your patronage and hope to offer a more satisfactory experience in the future.

6/10 Okay

Jenifer

Travelled with family, Travelled with family and small children
Decent accommodations Air/heat didn’t work in room. Large size room Appreciated the baby crib Jets in jacuzzi tub didn’t work Nice lobby & breakfast
Stayed 1 night in Dec 2023
Response from General Manager on Dec 12, 2023
Dear Jenifer,We appreciate all guest feedback, as constructive comments go a long way in helping us improve the service we provide. It is wonderful to know that our accommodations and breakfast were the highlights of your stay. On your next visit, we look forward to delivering a seamless experience and earning a perfect rating. Come back anytime you return to Carson City.

6/10 Okay

Juergen

Travelled with family
Disliked: Staff & service, property conditions & facilities
very noisy fan for heat
Stayed 2 nights in Nov 2023
Response from General Manager on Dec 12, 2023
Dear Juergen,Thank you for sharing your feedback and for choosing us for your accommodations. We hope you rested well during your stay, and we will be sure that our maintenance team is made aware of your comments about the fan in your room. Your comfort is important to us. That said, we hope you will consider staying with us in the future for a visit that is sure to be nothing short of a five-star experience.

10/10 Excellent

Ernest

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean place. Pretty good breakfast. Rate was excellent.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 5, 2023
Dear Ernest,We were happy to provide you with clean, affordable accommodations, and we're glad our tasty breakfast was to your liking. The next time you're in the area, please see us again at Holiday Inn Express & Suites Carson City!

10/10 Excellent

Martin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The pool for kids
Stayed 1 night in Nov 2023
Response from General Manager on Nov 28, 2023
Dear Martin,We're delighted to hear that you found our pool excellent. Providing a great family experience is essential to us, and we're glad you enjoyed it. We look forward to your return to Holiday Inn Express & Suites Carson City for more fun and relaxation by the pool.

10/10 Excellent

?????

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 28, 2023
We're delighted you enjoyed your stay at Holiday Inn Express & Suites Carson City, and we look forward to seeing you again soon.

10/10 Excellent

Lea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Handicap accessible room not what you would expect
Nice hotel to stay at while visiting Carson City. We booked a handicap accessible room thinking it would be on the first floor close to the lobby. The room ended up being at the very end of the hall on the second floor which was a long way to go for a handicapped person. They explained that it was closer to the fire exit so that I’d have the convenience of carrying my 93 year old grandma down the stairs in the event of an emergency. I was hoping for a walk in shower but our room did not have one and the only difference is that the bathroom was bigger with a bar by the toilet. So beware of this if you are expecting a handicap accessible room to be more accessible. Our room did not have blackout curtains and was bright even at night. Other than that our stay was nice and the breakfast was really good.
Stayed 2 nights in May 2023
Response from General Manager on Oct 24, 2023
Dear Lea,Thank you for being our guest at Holiday Inn Express & Suites Carson City and for taking the time to share your valuable feedback. While we are happy to know how much you enjoyed our wonderful hotel and delicious breakfast, we are sorry there were concerns with the handicap-accessible room. The comfort and safety of our guests are our top priorities, so we will be sure to review your concerns with our team. We hope to have the pleasure of welcoming you back any time you're heading back in our direction.

10/10 Excellent

Alan

Stayed 3 nights in Oct 2023

10/10 Excellent

Carmen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Mario

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Gail

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great staff
Stayed 3 nights in Sep 2023

8/10 Good

Lori

Liked: Staff & service, property conditions & facilities
👍
Stayed 1 night in Sep 2023
Response from General Manager on Sep 30, 2023
Dear Lori,Thank you for rating your recent stay! We appreciate your patronage and hope to welcome you back soon to Holiday Inn Express & Suites Carson City.

10/10 Excellent

kristin

Stayed 1 night in Sep 2023

2/10 Terrible

Rene

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very rude and disrespectful front desk staff, specially a young guy with a mustache (I believe his name is Ti…..something, difficult to specify because none of them wear a name tag) thanks to his tardiness I missed my flight today because waiting in the front desk to check out for minutes. This is not to mention the Fitness center TV doesn’t have a remote because the staff doesn’t want to provide you with one, the card reader doors around the hotel don’t work, the rooms sanitation is extremely doubtful (toilets bowls stained and dirty) and the list goes….. Please look for options nearby (Hampton or Myplace) but double think before getting a room at Holiday inn, it’s not worth the money at all.
Stayed 17 nights in Aug 2023
Response from General Manager on Sep 6, 2023
Dear Rene,Thank you for your comments, we apologize for any response from our staff that did not meet your expectations. Our night auditor was only away from the front desk for a little under two minutes time, and we apologize for any delay this incurred during your travels. Regarding the missing remote you mentioned, please know that we have extras at the front desk and are always happy to address any issues that are brought to our team—as a frequent guest over the past few months, we trust you are aware of this and alerted us to any concerns you encountered during your visit. Rest assured, we will keep your feedback in mind, and we hope to welcome you back in the future for a more relaxing experience.

10/10 Excellent

Ke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast, comfortable beds, friendly staff
Stayed 2 nights in Aug 2023
Response from General Manager on Sep 3, 2023
Dear Chris,Thank you for highlighting our Holiday Inn Express & Suites Carson City. We are thrilled to learn we could meet your expectations and that you enjoyed your stay. Guest feedback is always appreciated, and we thank you for highlighting our wonderful breakfast, comfortable accommodations, and professional staff. We hope you join us again on your next trip to Carson City. It was a pleasure hosting you.

6/10 Okay

Milena

Stayed 3 nights in Aug 2023

6/10 Okay

Sigfrido

Stayed 1 night in Aug 2023

6/10 Okay

Keith

Travelled with family
Liked: Cleanliness, staff & service
It was ok but noisy
Very very noisy. People up to 2:30 am in lobby drinking and making noise. No one around to tell them to be quiet. Rooms are right there
Stayed 1 night in Aug 2023
Response from General Manager on Aug 22, 2023
Dear Keith,Thank you for taking the time to share your comments with us. We strive to create a peaceful atmosphere, and we are very sorry to hear about your concerns regarding extra noise from guests. Our team will review your concerns as we work to uphold our standards. Thank you, and we hope to have the opportunity to show you a better experience in the future.

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good
Stayed 1 night in Aug 2023
Response from General Manager on Aug 22, 2023
Dear Amber,Thank you for staying with us at Holiday Inn Express & Suites Carson City. We trust that your room was clean and comfortable and that you liked our friendly, helpful staff. Please come back and see us again when you are next in the area.

10/10 Excellent

Silverio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Aug 2023
Response from General Manager on Aug 31, 2023
Dear Silverio,Thank you for being our guest at Holiday Inn Express & Suites Carson City and for sharing your kind, five-star review. We are thrilled you enjoyed your stay and look forward to welcoming you back again soon.

10/10 Excellent

ashley

Stayed 1 night in Aug 2023

10/10 Excellent

Ralph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly check in staff and property appears to be fairly new. At the North end of town near other lodging options and not near a walkable commercial district.
Stayed 1 night in Aug 2023
Response from General Manager on Aug 17, 2023
Dear Ralph,Thank you for choosing us to host your visit. We're glad you enjoyed our friendly hospitality, and we trust you slept well. Our team appreciates your review, and it would be a privilege to serve you again.

10/10 Excellent

James M

Stayed 1 night in Aug 2023

8/10 Good

Mohammad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with convinient location
Stayed 2 nights in Aug 2023
Response from General Manager on Aug 14, 2023
Dear Mohammad,We appreciate the time you have taken to share your kind words about Holiday Inn Express & Suites Carson City. We are happy to hear that the experience met your expectations and provided you with convenience. Thank you for choosing to stay with us and we look forward to welcoming you back in the future!

6/10 Okay

Le

Liked: Staff & service
Quietness
Stayed 1 night in Aug 2023
Response from General Manager on Aug 12, 2023
Dear Le,Thanks for sharing your feedback! If there's anything you feel we can improve upon regarding noise levels, we'd welcome your thoughts. We hope you had a restful night's sleep and a pleasant stay, and we'd be honored to host you again anytime.

6/10 Okay

Qigong

Travelled with family
Pretty average facilities managed by IHG considering $350 daily rate for 2 Queen beds room. Only has tiny indoor pool. Breadfast is included but with limited choices.
Stayed 1 night in Aug 2023
Response from General Manager on Aug 12, 2023
Thank you for your feedback. While we're glad aspects of your stay were pleasant, we apologize for any disappointment with the pool and breakfast selection. We'll keep your comments in mind. Regarding our rates, we work hard to keep them competitive for the area, so we're sorry to hear you felt that was not the case. Should you be in the area again, please consider coming back to see us.

10/10 Excellent

Tito

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great about this hotel. Hot breakfast options, plenty of parking spaces, and very friendly staff. Highly recommend!
Stayed 2 nights in Aug 2023
Response from General Manager on Aug 9, 2023
Dear Tito,From our friendly team to our tasty breakfast options, we're thrilled that we could tick all the boxes on your checklist for a great vacation. Your recommendation is greatly appreciated, and we hope to deliver another excellent experience, and we hope to welcome you back in the future. The next time you drop by Wyndham Garden Fort Lauderdale Airport & Cruise Port.

8/10 Good

Rishi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice quiet play to stay.
Stayed 1 night in Jul 2023
Response from General Manager on Aug 9, 2023
Dear Rishi,We're so thrilled to know that our quiet accommodations were perfect for your needs. Thank you so much for your feedback, and we hope to see you again in the future.