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Reviews of Holiday Inn Bridgeport-Trumbull-Fairfield, an IHG Hotel

4 out of 5
Holiday Inn Bridgeport-Trumbull-Fairfield, an IHG Hotel
1070 Main St, Bridgeport, CT

Reviews

8.2

Very good

Rating 10 - Excellent. 420 out of 1000 reviews" "
Rating 8 - Good. 356 out of 1000 reviews" "
Rating 6 - Okay. 129 out of 1000 reviews" "
Rating 4 - Poor. 60 out of 1000 reviews" "
Rating 2 - Terrible. 35 out of 1000 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Damaris

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Love this property. Walking distance to MetroNorth, and surrounded by much of what u may need. The only disappointment was that the pool was closed, but in the midst of a pandemic surge what can you do. Perfect fo a weekend getaway if you dont drive.
Stayed 1 night in Jan 2022
Response from Michele H. on Jan 26, 2022
Thank you for taking the time to review the Holiday Inn Bridgeport. Michele H. General Manager

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Courteous Staff, Dirty Room
We were originally scheduled to stay 2 nights on property but changed the reservation immediately after checking in. It was late evening when we arrived but if we had come earlier, we would not have stayed. The room was poorly cleaned. There I went to use the restroom and happened to move the shower curtain the floor was filthy and had a lot of hair. There was even small hairs on the bathroom sink and shower. The back shower wall still had what look led some uncleaned soap scum. To the housekeeping teams credit, the floor was hard to clean because of the flooring material. I tried to hand mop the floor with lysol wipes to pick up some of the hair and dirt and it was hard to get up but still possible. We stayed here once before our of necessity and the room was decent and not this dirty. We checked out as soon as we woke up and got ourselves together.
Stayed 2 nights in Dec 2021
Response from Michele H. on Jan 3, 2022
My apologies for what you experienced. That is certainly not our standards. Thank you for sharing this information so that it may be addressed. Michele H. General Manager

10/10 Excellent

luz, av

Travelled with family
Liked: Staff & service, property conditions & facilities
Very convenient, comfortable, clean and helpful people.
Stayed 1 night in Dec 2021
Response from Michele H. on Dec 28, 2021
We appreciate you taking the time to review your stay at the Holiday Inn Bridgeport. Michele H. General Manager

8/10 Good

Jesus

Stayed 1 night in Dec 2021

10/10 Excellent

Basil

Stayed 2 nights in Dec 2021
Response from Michele H. on Dec 15, 2021
Thank you for your review of the Holiday Inn Bridgeport. Michele H. General Manager

10/10 Excellent

ODeillia

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable, Clean & Professional
Stayed 1 night in Dec 2021
Response from Michele H. on Dec 14, 2021
Thank you for your review of the Holiday Inn Bridgeport. Michele H. General Manger

8/10 Good

Rose Dany

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service..
Stayed 1 night in Dec 2021
Response from Michele H. on Dec 13, 2021
Thank you for your review of the Holiday Inn Bridgeport. Michele H. General Manager

8/10 Good

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet with Good Services
We had a nice stay. The free wifi was strong enough to run a Zoom call for several hours. Parking is across the street in a paid lot, $15/5+ hours. The neighborhood is commercial and convenient for driving to where we needed to go. We did not see a single other guest while there. Very peaceful stay. Front desk folks were very kind.
Stayed 1 night in Dec 2021
Response from Michele H. on Dec 10, 2021
Thank you for taking the time to review the Holiday Inn Bridgeport. Michele H. General Manager

10/10 Excellent

Tyeem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2021

6/10 Okay

Jose

Liked: Staff & service, property conditions & facilities
the room was too closed to the elevators, noisy
Stayed 1 night in Dec 2021
Response from Michele H. on Dec 6, 2021
Thank you for your feedback. My apologies for what you experienced. Michele H. General Manager

10/10 Excellent

JIMMY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, brunch buffett was also excellent
Stayed 1 night in Nov 2021
Response from Michele H. on Nov 29, 2021
We appreciate your review of the Holiday Inn Bridgeport. Thank you. Michele H. General Manager

10/10 Excellent

Nickasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Michele H. on Nov 22, 2021
Thank you for reviewing the Holiday Inn Bridgeport. Michele H. General Manager

10/10 Excellent

joann

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Oct 2021
Response from Michele H. on Nov 2, 2021
We appreciate your review of the Holiday Inn Bridgeport. Michele H. General Manager

10/10 Excellent

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome hotel. Staff amazing. Very clean. Food service awesome.
Stayed 1 night in Oct 2021
Response from Michele H. on Oct 26, 2021
We appreciate your feedback regarding your stay at the Holiday Inn Bridgeport. Michele H. General Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and clean
Stayed 1 night in Oct 2021
Response from Michele H. on Oct 26, 2021
Thank you for taking the time to review the Holiday Inn Bridgeport. Michele H. General Manager

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Michele H. on Oct 25, 2021
Thank you for reviewing the Holiday Inn Bridgeport. Michele H. General Manager

10/10 Excellent

Salvatore

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 2 nights in Oct 2021
Response from Michele H. on Oct 25, 2021
We appreciate your review of the Holiday Inn Bridgeport. Michele H. General Manager

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Michele H. on Oct 25, 2021
Thank you for reviewing the Holiday Inn Bridgeport. We appreciate it. Michele H. General Manager

8/10 Good

Josiel

Stayed 1 night in Oct 2021

10/10 Excellent

James

Stayed 1 night in Oct 2021

6/10 Okay

Sharon

Liked: Staff & service
Disliked: Cleanliness
This hotel is not in the safest neighborhood I would Not walk alone. When we checked in, the elevator was broken. We were instructed to use the service elevator we had to wait 15 minutes to get on the very small & dirty elevator. Our room had dust on the desk and black hair around the sink. The employees were extremely nice and helpful. The hotel needs to be up to date. The lobby is pretty, but the rooms need to be updated.
Stayed 2 nights in Oct 2021
Response from Michele H. on Oct 18, 2021
We appreciate your feedback regarding your stay with us. Michele H. General Manager

10/10 Excellent

laura

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2021

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Michele H. on Oct 17, 2021
Thank you for reviewing the Holiday Inn Bridgeport. Michele H. General Manager

10/10 Excellent

Chrystal

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Good location in downtown Bridgeport, close to food and coffee. Lobby looks very nice as well, great check-in experience and comfortable bed. Both guest room floor and guest room itself had terrible, very strong mildew smell that didn't dissipate for the entire stay just about. Sorry, not a good stay overall.
Stayed 2 nights in Oct 2021
Response from Michele H. on Oct 14, 2021
We appreciate your feedback regarding your stay with us. Michele H. General Manager

10/10 Excellent

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I've stayed at Holiday Inn every weekend for past 4 weekends in a row. No complaints and staff is very friendly..
Stayed 1 night in Oct 2021
Response from Michele H. on Oct 12, 2021
We appreciate your review regarding your stay at the Holiday Inn Bridgeport. Michele H. General Manager

2/10 Terrible

Terry

Stayed 1 night in Oct 2021
Response from Michele H. on Oct 12, 2021
We appreciate your feedback. Michele H. General Manager

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to downtown. Arena for concerts and the ferry to Long Island. Parking is easy and included. Friendly hotel staff.
Stayed 1 night in Sep 2021
Response from Michele H. on Oct 5, 2021
Thank you for reviewing the Holiday Inn Bridgeport. Michele H. General Manager

4/10 Poor

Greg

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Michele H. on Oct 4, 2021
Thank you for your review. Michele H. General Manager

4/10 Poor

Christine

Disliked: Staff & service, amenities
Stayed 1 night in Oct 2021

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, friendly staff in the future I'm going back to this hotel
Stayed 2 nights in Sep 2021
Response from Michele H. on Oct 4, 2021
Thank you for taking the time to review the Holiday Inn Bridgeport. Michele H. General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Pleasantly surprised by this hotel. Much nicer than I expected. Missed having any type of cups in the room for Keurign or brushing teeth. Would suggest front desk have change available. The atm $20’s are not helpful for lvg tips for the cleaners or waitstaff
Stayed 1 night in Oct 2021
Response from Michele H. on Oct 4, 2021
We appreciate your feedback in regards to your stay with us. Michele H. General Manager

4/10 Poor

DARWIN, Lawrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel! My only complain was that noise from the other guess in my floor. It was really loud. They kept me up late. Other than that the hotel was nice the staff was really friendly and the food was great.
Stayed 1 night in Sep 2021
Response from Michele H. on Oct 4, 2021
Thank you for your feedback regarding your stay with us. Michele H. General Manager

10/10 Excellent

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything. Clean, food amazing, rm was ready 2 hours early, staff courteous
Stayed 1 night in Sep 2021
Response from Michele H. on Oct 1, 2021
We appreciate you taking the time to review the Holiday Inn Bridgeport. Michele H. General Manager

10/10 Excellent

Megan

Stayed 1 night in Sep 2021

4/10 Poor

MICHAEL

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Don’t be fooled, as I was, by the better reviews for this hotel like I was. Fairfield hotels were all booked up due to wedding and college events so I booked family into the Holuday Inn based on decent reviews. MISTAKE. Hotel itself is marginally ok but the attitude I got while trying to check in and pay for the rooms prior to my family arriving was a turn off. But the real problem arised when my sisters went to park their car after returning to hotel around 11 pm and were confronted with several people smoking crack in the Hotel Parking garage and then again on the sidewalk by Hotel! They were terrified and when they told the front desk of the hotel they were greeted with indifference. This is not Fairfield!
Stayed 1 night in Sep 2021
Response from Michele H. on Sep 27, 2021
Thank you for your feedback and my apologies for what you experienced. Michele H. General Manager

10/10 Excellent

Dawn Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and nice!
Stayed 1 night in Sep 2021
Response from Michele H. on Sep 23, 2021
Thank you for reviewing the Holiday Inn Bridgeport. Michele H. General Manager

8/10 Good

Antonia M

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect. Bedding was wonderful. No free breakfast, which I thought was included. Parking should be free.
Stayed 1 night in Sep 2021
Response from Michele H. on Sep 21, 2021
We appreciate your review of the Holiday Inn Bridgeport. Michele H. General Manager

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent accommodation if you want to stay in Bridgeport overnight after attending a show at the new amphitheatre. I wish I had known the amphitheatre is a mere 10-minute walk from the hotel! The hotel appeared immaculate to me. The hotel prominently posts a "1 strike rule" regarding noise complaints, and this policy seemed to work, at least the night I stayed there. The hotel was quiet, and I had a very restful night's sleep in the comfortable bed. The breakfast buffet was above average and reasonably priced. I also enjoyed dinner at the hotel, but only go if you have time, because the restaurant is slow, or at least it was Friday night. I highly recommend the Hunter Chicken. Delicious!
Stayed 1 night in Sep 2021
Response from Michele H. on Sep 19, 2021
Thank you for taking the time to review the Holiday Inn Bridgeport. Michele H. General Manager

8/10 Good

Francis, Waterford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff displayed excellent customer service. Secured parking was conveniently located right behind the hotel. Room was spacious and clean, but in need of updating bathroom. Complementary shuttle to a local event was definitely a plus!
Stayed 1 night in Sep 2021
Response from Michele H. on Sep 19, 2021
Thank you for reviewing the Holiday Inn Bridgeport. Michele H. General Manager

10/10 Excellent

Louis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Michele H. on Sep 15, 2021
Thank you for reviewing the Holiday Inn Bridgeport. Michele H. General Manager

10/10 Excellent

Fatima, Melrose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice location and very clean.
Stayed 1 night in Sep 2021
Response from Michele H. on Sep 13, 2021
We appreciate your review of the Holiday Inn Bridgeport. Michele H. General Manager

8/10 Good

Harold

Liked: Cleanliness, staff & service, room comfort
Stopover on wat to Jersey Shore
Our only disappointment was that the Martini Bar and pool were closed. That was not clear when we made the reservation.
Stayed 1 night in Sep 2021
Response from Michele H. on Sep 7, 2021
Thank you for reviewing the Holiday Inn Bridgeport. Michele H. General Manager

8/10 Good

Kaylee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the concert venue - clean
Stayed 1 night in Aug 2021
Response from Michele H. on Sep 2, 2021
Thank you for reviewing the Holiday Inn Bridgeport. Michele H. General Manager

4/10 Poor

Jason

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
This hotel is in an unsafe area. No security, hidden paid parking expense, no fridge in room, couldn't bathtub in room. Pools closed. Very expensive for location & conditions. Look for another hotel.
Stayed 1 night in Aug 2021
Response from Michele H. on Aug 31, 2021
We appreciate your feedback regarding your stay. Michele H. General Manager

8/10 Good

Lilly

Stayed 1 night in Aug 2021

10/10 Excellent

Charlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so friendly & helpful. The breakfast was delicious and again the staff were the best.
Stayed 1 night in Aug 2021
Response from Michele H. on Aug 31, 2021
Thank you for taking the time to review the Holiday Inn Bridgeport. Michele H. General Manager

10/10 Excellent

enreko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Michele H. on Sep 8, 2021
We appreciate your review of the Holiday Inn Bridgeport. Michele H. General Manager

10/10 Excellent

Carlette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Michele H. on Aug 30, 2021
Thank you for your review of the Holiday Inn Bridgeport. Michele H. General Manager

10/10 Excellent

tammy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family vacation long overdue
From start to finish our family of 6 was well accommodated. Friendly staff , very informative . Thank you
Stayed 1 night in Aug 2021
Response from Michele H. on Aug 30, 2021
Thank you for taking the time to review the Holiday Inn Bridgeport. Michele H. General Manager

6/10 Okay

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but bad location
The location is horrendous. You can’t leave your hotel and walk anywhere.
Stayed 1 night in Aug 2021
Response from Michele H. on Aug 30, 2021
We appreciate your feedback. Michele H. General Manager