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Reviews of Days Inn by Wyndham Brewerton/ Syracuse near Oneida Lake

2.5 out of 5

Reviews

6.8
Rating 10 - Excellent. 232 out of 1000 reviews" "
Rating 8 - Good. 269 out of 1000 reviews" "
Rating 6 - Okay. 201 out of 1000 reviews" "
Rating 4 - Poor. 168 out of 1000 reviews" "
Rating 2 - Terrible. 130 out of 1000 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Luis

It was fine
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 22, 2024
Dear Guest,Thank you for your feedback. We're glad to hear that your stay was fine overall. If there's anything specific we can do to improve and make your next stay even better, please don't hesitate to let us know. We appreciate your patronage and hope to welcome you back soon.Sincerely,Hotel Manager

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 22, 2024
Dear Carl,Thanks for the stay and great feedback by giving us a 5 rating. It is really encouraging. We feel proud when we get such ratings and motivates us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

6/10 Okay

CASEY E

Disliked: Amenities, property conditions & facilities
The rooms are not first class, the furniture worn, the bathroom shoddy, the TV a couple of generations short of recent technology. No microwave in the room, no closet.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 20, 2024
Dear Guest,We apologize that the room did not meet your expectations in terms of furnishings, bathroom quality, technology, and amenities. Your feedback is important to us, and we will take it into consideration as we strive to improve our accommodations for future guests. We appreciate your honesty and hope to have the opportunity to provide you with a more comfortable and enjoyable experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Jan

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
This is not the usual subject for a review, but this was one of the most cat proof and cat convenient motels Inhave ever stayed. The platform base on the bed fit so cats could not squeeze in and the head of the bed fit tightly against the wall. Only at the bottom of the beds do I have to stuff pillows so My cats could not sneak unde. The couch in the room also had so areas where cats could squeeze in. The bathroom was large so plenty of room for a litter box and food dishes.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 17, 2024
Dear Guest,Thank you for your unique and valuable feedback! We're delighted to hear that our motel was cat-proof and convenient for you and your furry friends. Providing a comfortable and accommodating environment for all our guests, including pets, is important to us. We're glad that our platform bed and couch design helped ensure your cats' safety and that there was ample space for their needs in the bathroom. Your satisfaction is our priority, and we look forward to welcoming you and your cats back for another enjoyable stay in the future!Sincerely,Hotel Manager

10/10 Excellent

Roxane

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this Days Inn get an A for their pleasant reception and gracious breakfast experience. My husband might have changed his mind about staying at any Days Inn when we travel.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 17, 2024
Dear Roxane,Thank you very much for your stay. We're thrilled to hear that our staff at Days Inn provided you with a pleasant reception and gracious breakfast experience. Ensuring excellent customer service is a top priority for us, and we're thrilled to have made a positive impression. We appreciate your kind words and hope to have the opportunity to welcome you back in the future. Sincerely, Hotel Manager

10/10 Excellent

Candy

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms, comfortable bed, cons website says continental breakfast and another says light breakfast. Id say no breakfast. Coffee tea fruit juice and periodically some fruit. Disappointing. My room did not have a coffee maker or microwave as advertised.
Stayed 3 nights in Apr 2024
Response from Hotel Manager on Apr 8, 2024
Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that you found our rooms clean and beds comfortable. However, we apologize for the discrepancy in the breakfast offerings and for any inconvenience caused by the lack of amenities in your room. Your comments are important to us, and we will address these issues with our team to ensure improvements are made. Please reach out to us directly so we can address your concerns further. We appreciate your understanding and hope to have the opportunity to make it right for you in the future.Sincerely,Hotel Manager

8/10 Good

Susan

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The beds were comfortable and clean looking but the carpet was beyond dirty. The bathroom was clean with good water pressure in the shower but there were two hand towels and facecloths with only one bath towel for two of us.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 9, 2024
Dear Susan,Thank you for taking the time to write about your recent stay with us. We appreciate your pleasant remarks and will work on addressing any issues noted in the future. We look forward to welcoming you again soon.Sincerely, Hotel Manager

6/10 Okay

Kimberly

Travelled with partner
Disliked: Amenities, property conditions & facilities
The building is very old. Needs a lot of work.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 3, 2024
Dear Guest,We appreciate your feedback regarding the age of our building. Rest assured, we're continuously working on improvements to enhance our guests' experience. Thank you for choosing to stay with us, and we hope to welcome you back in the future.Sincerely, Hotel Manager

4/10 Poor

Nick

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was not properly cleaned, Cole slaw left in fridge, shirt in corner of the room. Overall this place rates lower than RedRoof or Motel 6 where we stayed when we had pets and which are considerably cheaper. Not satisfied.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 3, 2024
Dear Guest,Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. Please rest assured that your comments have been shared with our housekeeping team to ensure such oversights are addressed immediately. We strive to provide a clean and comfortable environment for all our guests, and we regret that we fell short of your expectations on this occasion.We appreciate your loyalty and understand your comparison with other lodging options. We value your business and hope to have the opportunity to welcome you back for a much-improved experience in the future.Sincerely, Hotel Manager

2/10 Terrible

Ben

Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 11, 2024
Dear Ben,We're deeply sorry to hear about your disappointing experience during your stay. Your feedback is important to us, and we would greatly appreciate any specific details you could share about your concerns. We are committed to addressing and resolving any issues to ensure a better experience for our guests in the future. Thank you for bringing this to our attention.Sincerely,Hotel Manager

8/10 Good

Shawn

Travelled with partner
Liked: Staff & service
It was fine have stayed there often on way through the area. Inexpensive and quiet good place to crash.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 18, 2024
Dear Guest,Thank you for sharing your experience. We're glad to hear that you found our hotel to be a convenient and peaceful place to stay. Your feedback is greatly appreciated, and we look forward to welcoming you back on your future travels through the area.Sincerely, Hotel Manager

6/10 Okay

Jim

Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 14, 2024
Dear Jim,Thanks so much for your very kind feedback. I sincerely appreciate your 3 rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager

6/10 Okay

Charlotte, Saint Leonard

Stayed 3 nights in Feb 2024
Response from Hotel Manager on Mar 21, 2024
Dear Charlotte,Thank you for sharing your feedback with us. We're glad to hear that you had an overall satisfactory experience during your stay. Your input is valuable, and we will use it to make necessary improvements to enhance the experience for our guests. If there are specific areas you believe we can improve upon, please let us know. We hope to have the opportunity to welcome you back and provide you with a better stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Buddy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel manager on Feb 20, 2024
Dear Buddy,Thank you for your excellent rating!We're delighted to hear that you had a fantastic experience during your stay. Your satisfaction is our top priority, and we're thrilled to have met your expectations. We appreciate your positive feedback and hope to welcome you back for another wonderful stay in the future.Sincerely, Hotel Manager

4/10 Poor

Teresa

Liked: Cleanliness
My credit card was charged 5x
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 26, 2024
Dear Teresa,Right now, we have noted your comments as mentioned for further review and investigation. Please allow us time to do the necessary verification of your claims. I'm sorry for any inconvenience.Sincerely, Hotel Manager

8/10 Good

audrey

A bit run down. But staff warm and friendly. Restaurants close by.
Stayed 1 night in Jan 2024
Response from Hotel manager on Jan 22, 2024
Dear Guest,Thank you for your feedback. We appreciate your kind words about our warm and friendly staff and the convenient location with nearby restaurants. We're sorry to hear about any concerns regarding the condition of the property, and we'll certainly take your comments into consideration for future improvements. If there's anything specific you'd like us to address, please feel free to share. We value your input and hope to have the opportunity to provide an even more enjoyable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Michelle, Kanata

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room (4th floor king) was clean and quite beautiful and plenty of space as well as storage. Only thing missing was a room safe. The hotel is elegant. Breakfast as well as evening drinks and food (all included) was excellent value and service. The front desk and the valet service was also excellent. Highly recommend and would return.
Response from Hotel Manager on Jan 12, 2024
Dear Michelle,Thank you for your feedback. We're delighted to hear you had a positive and enjoyable experience during your stay! It's great that you found the room clean, beautiful, and spacious. We appreciate your feedback regarding the room's safety and will consider it for future improvements. Your recommendation means a lot to us, and we look forward to welcoming you back on your next visit.Sincerely, Hotel Manager

10/10 Excellent

Patrick

Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 9, 2024
Dear Patrick,Thank you so much for your 5 out of 5 ratings! It's wonderful to know that you had a great experience during your stay. We strive to provide excellent service and amenities, and your satisfaction is our top priority. We look forward to welcoming you back for another stay.Sincerely, Hotel Manager

8/10 Good

Mike

Travelled with pets
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 3, 2024
Dear Guest,Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely,Hotel Manager

10/10 Excellent

Noemi, Orlando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Hotel Manager on Jan 31, 2024
Dear Noemi,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again.Sincerely, Hotel Manager

4/10 Poor

Alisa

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Hotel Manager on Jan 3, 2024
Dear Guest, It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focused to improve that. Anyway, your feedback is important to us and you can contact at any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again.Sincerely, Hotel Manager

10/10 Excellent

Catherine

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 1, 2024
Dear Guest, Thanks for the stay and great feedback by giving us a 5-Star rating.It is really encouraging.We feel proud when we get such ratings and motivate us to serve better.Look forward to welcoming you again.Sincerely, Hotel Manager

10/10 Excellent

Elisangela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 29, 2023
Dear Elisangela,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again.Sincerely, Hotel Manager

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and close to everything. Just staying the night for a hospital visit in the morning. Close enough to St. Joseph's hospital in syracuse but far enough to feel safe Very nice staff.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 23, 2023
Dear Daniel,Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again. Sincerely, Hotel Manager

4/10 Poor

Luis

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel manager on Dec 20, 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

10/10 Excellent

Kathy, Renfrew

Liked: Amenities
I was checking in late as only an overnight stop on a trip home from Florida. All went very well and a nice quiet breakfast room with all I needed to get me on the road again.
Stayed 1 night in Dec 2023
Response from Hotel manager on Dec 17, 2023
Dear Guest,We're pleased to hear that your check-in process went smoothly and that you had a quiet and satisfying breakfast during your overnight stop. Your comfort and convenience are important to us, and we appreciate your positive feedback. If your travels bring you our way again, we look forward to hosting you for another pleasant stay.Sincerely, Hotel Manager

4/10 Poor

Roy, Hermon

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
the property was easy to get on and off 81, but the property needed to be updated . The breakfast was not really a breakfast, disappointed.
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 16, 2023
Dear Roy,Thank you for highlighting the convenience of our property's location. We apologize for falling short of your expectations with our breakfast offerings and for the need for updates. We're constantly striving to enhance our facilities and offerings, and your comments will be considered as we work to improve. Your input is valuable, and we hope for the opportunity to provide a better experience in the future.Sincerely, Hotel Manager

4/10 Poor

Sonja

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Wasn’t a great stay. Dated properly and it seemed like there were people living in this motel. The staff however were good.
Response from Hotel manager on Feb 5, 2024
Dear Guest,We appreciate your feedback, and we're sorry to hear that your stay did not meet your expectations. We apologize for any inconvenience caused by the dated property and any perception of long-term guests. Your comments are valuable, and we will use them to address areas of concern and work towards improvements. We're pleased to hear that our staff provided good service. If there are specific details you would like to share or if there's anything we can do to make amends, please contact us directly. We hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Manager

8/10 Good

Michel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 5, 2023
Dear Michel,Thank you for your 8 out of 10 ratings! We're glad to hear that you enjoyed your experience with us and hope to continue exceeding your expectations in the future. If there is anything we can do to improve your next visit, do let us know. Hope to welcome you again soon.Sincerely, Hotel Manager

8/10 Good

Dawn, Ashland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, room was good just didn’t have ice bucket.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 1, 2023
Dear Dawn,Thank you for your positive feedback regarding our staff and room during your recent stay. We're pleased to hear that you had a good experience overall. We apologize for any inconvenience caused by the absence of an ice bucket in your room. We use feedback from guests to improve our services. You can expect an even better stay the next time. Hope you will visit again soon.Sincerely, Hotel Manager

6/10 Okay

Marvin, Black River

Travelled with group
Liked: Cleanliness, staff & service
Dated
Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 1, 2023
Dear Marvin,Thank you for taking the time to share your feedback with us. We apologize if you found our hotel to be dated during your stay. We will certainly consider it as we continue to make improvements to our property. Hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

8/10 Good

Gretchen

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Not the best
Check in was fine. Our room was not great - the bathroom has a mold issue. The hallway smelled like pot smoke evening and morning. The breakfast was fine, but no staff person was present at the desk the whole time I was there from 6am to 8am.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 23, 2023
Dear Guest,We appreciate your pleasant remarks. We are sorry to hear about the issues you encountered during your stay. Your feedback is crucial, and we'll address these concerns immediately to ensure a better experience for our guests. Regarding the absence of staff at the front desk during breakfast hours, we apologize for the inconvenience caused. Your comments will be shared with our team to improve our service. Hope you will visit again.Sincerely, Hotel Manager

8/10 Good

Jean-Luc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Manager. on Nov 18, 2023
Dear Jean-Luc,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. We hope you will revisit us soon. Sincerely, Hotel Manager

10/10 Excellent

Peter

Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 10, 2023
Dear Peter,Thank you so much for the perfect 10/10 rating! We're thrilled to receive such positive feedback. It's a great honor to know that we met and even exceeded your expectations during your stay. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

8/10 Good

JOHN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 7, 2023
Dear JOHN,Thank you for your 8 out of 10 ratings! We're glad to hear that you enjoyed your experience with us and hope to continue exceeding your expectations in the future. If there is anything we can do to improve your next visit, do let us know. Hope to welcome you again soon.Sincerely,Hotel Manager

4/10 Poor

Liles

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Check in was quick, easy and friendly. I appreciated the clean towels and bed linens but the tub had hair in it, the toilet needed to be scrubbed, the light in the bathroom wouldn't turn on, and the soap dispenser was empty.
Stayed 2 nights in Nov 2023
Response from Hotel manager on Nov 6, 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

10/10 Excellent

Kara

Liked: Cleanliness, staff & service, property conditions & facilities
Was very clean and staff was professional and very helpful.. Crystal at the front desk was amazing and very helpful..
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 7, 2023
Dear Kara,Thank you for your kind words. We're delighted to hear about your positive experience during your stay. It's wonderful to know that you found the property very clean and that our staff, especially Crystal at the front desk, was professional and incredibly helpful. We'll make sure to pass your compliments along to her. We look forward to serving you again in the future.Sincerely,Hotel Manager

2/10 Terrible

margaret

Stayed 1 night in Nov 2023
Response from Hotel manager on Nov 25, 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

4/10 Poor

Andrea

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Went to dinner - and returned to a parking lot of people just wandering around. Obviously either high or drunk. Place has an odd odor. Babies and dogs barking. Staff was not very friendly when being checked in. Didn’t communicate very well and seemed indifferent. Manager was on her cell phone nearly the whole time while “training” a new person.
Stayed 1 night in Nov 2023
Response from Hotel manager on Nov 6, 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

10/10 Excellent

John, Minneapolis

Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 10, 2023
Dear John,Thank you so much for your 5 out of 5 ratings! It's wonderful to know that you had a great experience during your stay. We strive to provide excellent service and amenities, and your satisfaction is our top priority. We look forward to welcoming you back for another stay.Sincerely, Hotel Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Hotel Manager on Oct 16, 2023
Dear Guest,Thank you for staying with us and giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again.Sincerely,Hotel Manager

4/10 Poor

Martina

Disliked: Cleanliness, property conditions & facilities
The whole hotel smelled really bad. When we asked about ot at the check-out they told us it was plumbing issue, but never offered a discount or anything to recompensate for our bad experience.
Stayed 1 night in Sep 2023
Response from Hotel Manager on Oct 16, 2023
Dear Martina,We are very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay visit. Your comments are serious, and we have passed them on to our management for further verification. We hope to be able to foster a quick response that will be satisfactory to you. Sorry for any inconvenience. Request your understanding and continued patronage.Sincerely,Hotel Manager

10/10 Excellent

john

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice people to deal with
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 16, 2023
Dear John,Thank you for your stay. We're pleased to hear that you found the people at the hotel nice to deal with. Providing friendly and helpful service is important to us, and we appreciate your positive feedback. We look forward to welcoming you again.Sincerely,Hotel Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The toxic smell in the room
Likely the room has been empty for some time and it has mold smell very badly. We had to keep to door open before sleep and in the morning we realized that the smell comes from wash room. We actually worried about our health after the stay!
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 13, 2023
Dear Guest,Thank you for your feedback. We are distressed to see your comments. Our apologies for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely,Hotel Manager

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Hotel Manager on Oct 9, 2023
Dear Guest,Thank you for your stay and the Six ratings. From an improvement point of view, we look for specific & particular experience sharing. You will have a better experience next time. Our staff is always working to improve the hotel and we hope you'll stay with us again soon!Sincerely, Hotel Manager

4/10 Poor

Jack

Disliked: Staff & service, property conditions & facilities
Coffee maker inroom was unusable
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 9, 2023
Dear Jack,Thank you for your stay. We apologize for the inconvenience you experienced with the in-room coffee maker. Providing functional amenities is essential for a comfortable stay, and we're sorry that the coffee maker didn't meet your expectations. We will address this issue to ensure that all in-room amenities, including the coffee maker, are in good working condition for our guests. Please visit us again.Sincerely,Hotel Manager

2/10 Terrible

Karen

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not enjoy this property. Breakfast was poor.
Stayed 2 nights in Oct 2023
Response from Hotel Manager on Oct 4, 2023
Dear Guest,We apologize for the disappointment you experienced during your stay, especially with regards to breakfast. Providing a satisfying dining experience is essential to us, and we regret that we fell short of your expectations. Your feedback is valuable, and we will review our breakfast offerings to make improvements. We appreciate your input, and we hope you'll consider giving us another chance in the future to provide you with a better experience.Sincerely,Hotel Manager

6/10 Okay

Charlene

Travelled with family
Disliked: Property conditions & facilities
A place to sleep
Check in was great, an energetic, charismatic young man checked us in. My room was clean but the halls were dirty. The mattresses are old and need to be replaced. whoever painted the room got paint all over the floors and it was sloppy, but none of these things made it horrible by my standards. Whoever the next morning there was no coffee and this was 7:30am, no one was paying attention to the food area because things were not being replaced that were running out. I'm not kidding when I say the sausage links they put out for breakfast were black, I would have not put them out. The breakfast tables were cleaned with only a dry napkin which was gross. All the windows were dirty, I'm not knit picking, just observing. It's obvious they need more help. The morning help at the desk was a great disappointment from check in. To me when you stay at a Days Inn it's a great stay but now I will be hesitant to book again with a Days Inn. The Chain Hotels are going to lose business if they keep losing the standards of business they use to have. I heard so many complaints during our breakfast time the morning we left.
Stayed 1 night in Sep 2023
Response from Hotel Manager. on Oct 3, 2023
Dear Charlene,Thank you for your review. We are glad to hear that overall your experience was positive. At the same time, we are sorry for the issues related to amenities that didn't meet your expectations. We have informed the maintenance department. We will surely work on it. Please visit us again.Sincerely,Hotel Manager

6/10 Okay

Gayle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Really would not recommend this place.
This hotel needs to be renovated so badly. Doors to rooms are damaged and slightly repaired. The door to the bathroom wouldn't open all the way. Breakfast was almost non-existent. Housekeeping had done a crappy job, and we had no towels in the room. Had to go down to front desk and get some.
Stayed 1 night in Sep 2023
Response from Hotel manager on Oct 28, 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

2/10 Terrible

Alex

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our entire family got lice! AVOID AT ALL COST!
Stayed 1 night in Sep 2023
Response from Hotel manager on Sep 30, 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager