2/10 Terrible
Jessica B.
Jun 6, 2024
Disliked: Cleanliness
EXTREMELY DISAPPOINTING STAY!
My family chose this property hoping for a convenient and home-like alternative to a hotel, but unfortunately, our experience was far from that. Upon arrival, we were shocked by the lack of cleanliness. The floors were dirty, we found mouse droppings on the bed, a used washcloth was left in the master bathroom, and the hall bathroom tub was absolutely disgusting. We followed the house rules of no shoes inside, yet my child’s bare feet were black from walking around on the floor. The refrigerator was another major issue: despite being set to 36°, it was reading at 52° and would not seal properly. Even putting a case of water in front of it didn’t help, and the food left inside was rotten. Additionally, the back door wouldn’t open without scraping the supposedly “new flooring,” which is a significant fire hazard. When we brought these issues to the host’s attention, we were met with unsatisfactory responses. They claimed they had not had time to replace the flooring between different check-ins and outs, and insisted they had deep-cleaned the house themselves the day we arrived. The conversation ended abruptly with the host telling us, “if you don’t like it, leave.” Only after contacting VRBO customer support did the host offer to bring an ice chest with ice to the house. This property is a perfect example of how pictures can be deceiving. Our experience was extremely disappointing and far below our expectations. I hope this review helps future guests make an informed decision!
Jessica B.
Stayed 3 nights in Jun 2024