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"The hotel was nice. The staff was nice."

"Unfortunately, I really wanted to love this hotel. The lobby is absolutely stunning. Everyone working at the reception desk was kind, down-to-earth, and helpful. We had a late flight in so we arrived around 10 PM, and immediately went to Times Square to check it out. When we got back to the room, I noticed that after I had turned the heat on it still stayed at 63°. It was 40° outside, and the heat did not work. My daughter and I froze the first night. I thought it would be better the next morning, but the room did not get any warmer. I went to the front desk to tell them that the heat was broken and they wrote my room number on a sticky note and told me that maintenance would take a look at it. I did not have to be in the room just go on about my day and my vacation. When I checked back in the afternoon, I asked if anyone had been up to the room yet and they had no idea what I was talking about. So once again, I asked them to have maintenance take a look at the heat. When I got back later that evening, it was still at 63°. I went back down to the desk and asked for a new room. They were fully booked so they could not accommodate me. They told me to check back in the next morning for a new room and gave me a blanket, but I would have to wait until they were all cleaned. I also waited 30 minutes for a room key. I was promised a better room, that their bellhop staff would take care of our bags. None of this happened. By our 4th night and 3 rooms, we were finally accommodated."

"las habitaciones sucias, el gimnasio muy sucio, duramos 50 minutos haciendo el check OUT... todo muy sucio y desorganizado."

"Clean chain hotel with good amenities but in small rooms. Great location. Felt overcrowded busy and a little unwelcoming.... this led to regular crowding and queues for the elevators, which then didn't always take you to the floor booked. Breakfast was, likewise overcrowded and difficult to find seats for even 2 or 3 people."

"Do the price the room was good. One complaint was we could not get the water hot, only warm. After a long day on my feet it was a bummer to not have a hot shower waiting."

"Everything was great. Would definitely return."

"The location is great. But, I really don’t like much else. The staff was at best ok. We weren’t told anything about the property on arrival. We weren’t asked how the stay was when we checked out. There was no coffee in the room nor did they have Coffee in the lobby. The room was like an ocular migraine, patterns everywhere… carpet, walls, curtain. The room was very dark. I tried to call housekeeping for an item and our telephone didn’t work. Weird room and bathroom layout. It was clean and the shower was good. There you have it."

"Staff was amazing at reception, super funny and helped us check in early! Overall great experience staying at this hotel. "

"A 1 minute walk to Time Square, the staffs are very nice and polite especially Bobby the Doorman and Albert the Bell Man. 😁❤️"