Lotte New York Palace

4.5 star property
Family-friendly New York hotel in Manhattan with full-service spa

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your current months are April, 2024 and May, 2024.
April 2024
May 2024

Lotte New York Palace

Photo gallery for Lotte New York Palace

Exterior
Terrace/patio
Exterior
Premium bedding, in-room safe, desk, laptop workspace
Premium bedding, in-room safe, desk, laptop workspace

Overview of Lotte New York Palace

8.8

Excellent

Popular amenities

  • Breakfast available
  • Spa
  • Pet-friendly
  • Parking available
  • Gym
  • Air conditioning

Check out the area

455 Madison Ave, New York, NY, 10022
  • Popular LocationPomme Palais1 min walk
  • Popular Location5th Avenue3 min walk
  • Popular LocationRadio City Music Hall7 min walk
  • Popular LocationGrand Central - 42 St. Station10 min walk
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Room options

Suite, 1 King Bed, Accessible, Tower (Corner)

cleanliness

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
Separate bedroom
Blackout drapes/curtains
Premium bedding
  • 1210 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds, Accessible, Tower

cleanliness

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
Deep soaking bathtub
  • 465 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

Signature Suite, 1 King Bed, Accessible (Palace)

cleanliness

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
  • 1160 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Suite, 1 Bedroom (Palace, King)

cleanliness

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
Separate bedroom
Blackout drapes/curtains
Premium bedding
  • 790 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Signature Suite, 1 King Bed (Palace)

cleanliness

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
Separate bedroom
Blackout drapes/curtains
Premium bedding
  • 1160 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Accessible, Tower

cleanliness

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
Private bathroom
  • 465 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Suite, Corner (Corner with Pantry)

cleanliness

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
Separate bedroom
Blackout drapes/curtains
  • 1210 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Executive Suite, 1 King Bed, Accessible, Tower

cleanliness

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
Sofa bed - double
Blackout drapes/curtains
  • 655 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

Executive Studio, 2 Queen Beds, Tower

cleanliness

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
  • 655 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

Superior Room, 2 Double Beds, Accessible

cleanliness

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
Private bathroom
  • 360 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

Family Suite, Multiple Beds (Palace, King and Two Doubles)

cleanliness

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
Sofa bed - queen
Blackout drapes/curtains
2 bedrooms
  • 765 sq ft
  • City view
  • Sleeps 8
  • 1 Double Sofa Bed, 1 King Bed and 2 Double Beds

Premier Room, 1 King Bed, Accessible, View

cleanliness

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
Deep soaking bathtub
  • 360 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Suite, 2 Bedrooms, Corner (Corner)

cleanliness

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
2 bedrooms
Blackout drapes/curtains
Premium bedding
  • 1675 sq ft
  • City view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Room, 2 Double Beds, Accessible, View (Cathedral View)

cleanliness

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
Deep soaking bathtub
  • 360 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

Superior Room, 1 King Bed, Accessible

cleanliness

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
Private bathroom
  • 360 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Premier Room, 2 Double Beds, Accessible, View (Skyline)

cleanliness

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
Deep soaking bathtub
  • 360 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Accessible, View (Cathedral View)

cleanliness

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
Deep soaking bathtub
  • 360 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Superior Room, 2 Double Beds

cleanliness

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
Deep soaking bathtub
  • 360 sq ft
  • Sleeps 4
  • 2 Double Beds

Suite, 1 Bedroom, Tower (King)

cleanliness

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
Separate bedroom
Blackout drapes/curtains
  • 1065 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

Room, 2 Double Beds, View (Cathedral View)

cleanliness

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
Deep soaking bathtub
  • 360 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, View (Cathedral View)

cleanliness

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
Deep soaking bathtub
  • 360 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Superior Room, 1 King Bed

cleanliness

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
Deep soaking bathtub
  • 360 sq ft
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed, Corner (Corner)

cleanliness

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
Separate bedroom
Blackout drapes/curtains
  • 1210 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

Executive Suite, 1 King Bed, Tower

cleanliness

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
Sofa bed - double
Blackout drapes/curtains
  • 655 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

Premier Room, 2 Double Beds, View (Skyline)

cleanliness

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
Deep soaking bathtub
  • 360 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

Premier Room, 1 King Bed, View (Skyline)

cleanliness

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
Deep soaking bathtub
  • 360 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Palace Studio Suite King

cleanliness

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
Deep soaking bathtub
  • 405 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 2 Double Beds, Tower

cleanliness

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
Deep soaking bathtub
  • 465 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Tower

cleanliness

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
Private bathroom
  • 463 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Family Suite, Multiple Beds (Palace, 2 Kings)

cleanliness

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
Sofa bed - queen
Blackout drapes/curtains
2 bedrooms
  • 765 sq ft
  • City view
  • Sleeps 6
  • 1 Double Sofa Bed and 2 King Beds

Similar properties

About the area

New York

Lotte New York Palace is located in Manhattan, a neighborhood in New York, and is in the entertainment district and near a metro station. Times Square and Rockefeller Center are notable landmarks, and travelers looking to shop may want to visit 5th Avenue. Looking to enjoy an event or a game while in town? See what's going on at Madison Square Garden. Practice your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as hiking/biking trails in the area.

What's nearby

  • 5th Avenue - 3 min walk
  • Rockefeller Center - 7 min walk
  • Grand Central Terminal - 10 min walk
  • Broadway - 11 min walk
  • Times Square - 13 min walk

Getting around

  • 51 St. Station - 3 min walk
  • Grand Central - 42 St. Station - 10 min walk
  • LaGuardia Airport (LGA) - 25 min drive

Restaurants

  • Inside Park at St Bart's - 3 min walk
  • Essen Slow Fast Food - 3 min walk
  • Starbucks - 2 min walk
  • Toasties - 1 min walk
  • Blue Bottle Coffee - 3 min walk

About this property

Lotte New York Palace

Family-friendly hotel near 5th Avenue
Located close to Rockefeller Center and Grand Central Terminal, Lotte New York Palace provides shopping on site, a coffee shop/cafe, and a garden. Indulge in a massage, a body treatment, and a facial at The Palace Spa, the onsite spa. Be sure to enjoy a meal at Gold Room, the onsite restaurant. In-room WiFi (surcharge) is available to all guests, along with dry cleaning/laundry services and a bar.
You'll also enjoy perks such as:
  • Limo/town car service, full breakfast (surcharge), and free bicycle rentals
  • Valet parking (surcharge), express check-out, and supervised childcare (surcharge)
  • A front-desk safe, a ballroom, and massage treatment rooms
  • Guest reviews say good things about the helpful staff, overall condition, and walkable location
Room features
All 909 rooms offer comforts such as premium bedding and laptop-compatible safes, as well as perks like laptop-friendly workspaces and air conditioning. Guest reviews speak positively of the spacious rooms at the property.
Other amenities include:
  • Hypo-allergenic bedding and free cribs/infant beds
  • Bathrooms with designer toiletries and hair dryers
  • Plasma TVs with premium channels
  • Wardrobes/closets, daily housekeeping, and desks

Languages

English, French, German, Italian, Korean, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 15.99 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 15.99 per 24-hour period); wired internet (surcharge)

Parking and transportation

  • Limo/town car service
  • Secured, covered valet parking on site (USD 90 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM–11:00 AM on weekdays and 6:30 AM–noon on weekends; USD 24–100 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Gold Room
  • Pomme Palais
  • Villard

Things to do

  • Free bicycle rentals
  • Full-service spa
  • Health club
  • Shopping
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Free crib
  • Laundry facilities
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Garden

Full-service spa

  • Body scrubs
  • Body wraps
  • Detox wraps
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 55 floors
  • Ballroom
  • Banquet hall
  • Built in 1981
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels

Entertainment

  • Pay movies
  • Plasma TV with premium cable/satellite channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2 AM
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 125 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Up to 25 lbs per pet

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 75.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 24–100 per person
  • Fee for in-room wireless internet: USD 15.99 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: USD 15.99 per 24-hour period (rates may vary)
  • Fee for wireless internet in public areas: USD 15.99 per 24-hour period (rates may vary)
  • Fee for wired internet in public areas: USD 15.99 per stay (rates may vary)
  • Covered valet parking fee: USD 90 per day (in/out privileges)
  • Pet fee: USD 125 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 75.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 18 years old are not allowed in the fitness facility without adult supervision

Frequently asked questions

Is Lotte New York Palace pet-friendly?

Yes, this hotel allows dogs with a maximum weight of up to 25 lbs per pet. There's a fee of USD 125 per pet, per stay. Service animals are exempt from fees.

How much does it cost to stay at Lotte New York Palace?

As of Mar 19, 2024, prices found for a 1-night stay for 2 adults at Lotte New York Palace on Apr 14, 2024 start from CA $633.48, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Lotte New York Palace?

Valet parking is available for USD 90 per day.

What time is check-in at Lotte New York Palace?

Check-in start time: 4:00 PM; Check-in end time: 2 AM. Late check-in is available during limited hours.

What time is check-out at Lotte New York Palace?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Lotte New York Palace located?

This family-friendly New York hotel is located in the entertainment district, within a 10-minute walk of 5th Avenue, Rockefeller Center, and Grand Central Terminal. Broadway and Central Park are also within 15 minutes. 51 St. Station and 5 Av.-53 St. Station are within a 5-minute walk.

Lotte New York Palace Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 663 out of 1009 reviews" "
Rating 8 - Good. 177 out of 1009 reviews" "
Rating 6 - Okay. 98 out of 1009 reviews" "
Rating 4 - Poor. 44 out of 1009 reviews" "
Rating 2 - Terrible. 27 out of 1009 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Latchmi, Briarwood

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2024

10/10 Excellent

Pedro

Excellent property in an outstanding location
Stayed 2 nights in Mar 2024

10/10 Excellent

Constance

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Stanley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location but understaffed. One stay asked if would take own luggage. Shoes not done and packaged not delivered. A lot of time waiting on calls
Stayed 2 nights in Mar 2024

10/10 Excellent

joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Bryann

Liked: Cleanliness
Stayed 1 night in Mar 2024

6/10 Okay

Lori

Stayed 1 night in Mar 2024

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities
Best staff, very pretty building.
Stayed 1 night in Feb 2024

8/10 Good

Elizabeth

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Classic, beautiful hotel with a great bar. I never write negative reviews so this feels strange to do, but the man working at reception when I was there was quite rude. Maybe it was just an off day but given how much we’re paying to stay at Lotte, I would expect a more helpful and considerate experience from reception.
Stayed 2 nights in Mar 2024

10/10 Excellent

Mario

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely love the Palace but the illegals walking around the area made me extremely angry and felt unsafe.
Stayed 1 night in Mar 2024

General hotel information

Reasons to Book
Spacious Rooms & Nice Bathroom
Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Star Rating
4.5