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Overview of Grand Hyatt New York

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Guest reviews

4.1 / 5Very Good
12,359 reviews

Amenities

  • Free WiFi
  • Air Conditioning
  • Spa
  • Restaurant

Map

What's nearby

RestaurantShake Shack2 min walk
RestaurantNirvana Indian Cuisine3 min walk
AirportNew York, NY (LGA-LaGuardia)17 min drive

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Free cancellation on all rooms

Book with confidence knowing you'll have flexibility if plans change.

  • Club Room, 1 King Bed

    Club Room, 1 King Bed

    Room amenities

    • 310 sq ft
    • City view
    • Sleeps 3
    More details
  • Room, 2 Double Beds

    Room, 2 Double Beds

    Room amenities

    • 295 sq ft
    • Sleeps 4
    More details
  • Room, 1 King Bed

    Room, 1 King Bed

    Room amenities

    • 300 sq ft
    • Sleeps 3
    More details
  • Deluxe Room, 1 King Bed

    Deluxe Room, 1 King Bed

    Room amenities

    • 325 sq ft
    • Sleeps 3
    More details
  • Room, 1 Queen Bed

    Room, 1 Queen Bed

    Room amenities

    • 280 sq ft
    • Sleeps 2
    More details
  • Suite, 1 Bedroom, View

    Suite, 1 Bedroom, View

    Room amenities

    • 600 sq ft
    • City view
    • Sleeps 4
    More details
  • Club Room, 2 Double Beds

    Club Room, 2 Double Beds

    Room amenities

    • 310 sq ft
    • Sleeps 4
    More details
  • Deluxe Room, 2 Double Beds

    Deluxe Room, 2 Double Beds

    Room amenities

    • 325 sq ft
    • City view
    • Sleeps 4
    More details
  • Room, 2 Double Beds, City View

    Room, 2 Double Beds, City View

    Room amenities

    • 325 sq ft
    • City view
    • Sleeps 4
    More details
  • Room, 1 King Bed, City View

    Room, 1 King Bed, City View

    Room amenities

    • 325 sq ft
    • City view
    • Sleeps 3
    More details
  • Room, 1 King Bed, Accessible (Shower)

    Room, 1 King Bed, Accessible (Shower)

    Room amenities

    • 300 sq ft
    • Sleeps 3
    More details
  • Room, 1 King Bed, Accessible, Bathtub

    Room, 1 King Bed, Accessible, Bathtub

    Room amenities

    • 300 sq ft
    • Sleeps 3
    More details
  • Room, 1 Queen Bed, Accessible, Bathtub

    Room, 1 Queen Bed, Accessible, Bathtub

    Room amenities

    • 300 sq ft
    • Sleeps 2
    More details
  • Standard Room, Allergy Friendly

    Standard Room, Allergy Friendly

    Room amenities

    • 300 sq ft
    • Sleeps 4
    More details
  • Standard Room, Allergy Friendly

    Standard Room, Allergy Friendly

    Room amenities

    • 300 sq ft
    • Sleeps 3
    More details
  • Suite, Corner

    Suite, Corner

    Room amenities

    • 420 sq ft
    • Sleeps 3
    More details
  • Junior Suite

    Junior Suite

    Room amenities

    • 420 sq ft
    • City view
    • Sleeps 3
    More details
  • Premium Suite, 1 Bedroom, View

    Premium Suite, 1 Bedroom, View

    Room amenities

    • 1000 sq ft
    • Sleeps 3
    More details
  • Guest Room, Room, 1 King Bed

    Guest Room, Room, 1 King Bed

    Room amenities

    • 301 sq ft
    • Sleeps 3
    More details
  • Deluxe Room, 1 King Bed

    Deluxe Room, 1 King Bed

    Room amenities

    • 325 sq ft
    • Sleeps 3
    More details
  • Guest Room, Room, 2 Double Beds

    Guest Room, Room, 2 Double Beds

    Room amenities

    • 300 sq ft
    • Sleeps 4
    More details
  • Suite, 1 Bedroom

    Suite, 1 Bedroom

    Room amenities

    • 500 sq ft
    • Sleeps 3
    More details
  • Presidential Suite

    Presidential Suite

    Room amenities

    • 1400 sq ft
    • Sleeps 4
    More details
  • Suite, 2 Bedrooms, View

    Suite, 2 Bedrooms, View

    Room amenities

    • 900 sq ft
    • City view
    • Sleeps 6
    More details

About this area

New York

In the city centre, Grand Hyatt New York is in New York's Midtown neighbourhood, an area with good shopping. Grand Central Terminal and Times Square are notable landmarks, and some of the area's popular attractions include Central Park Zoo and Chelsea Piers. American Dream Meadowlands and Bronx Zoo are not to be missed. Our guests appreciate the hotel's central location.

Popular Location

What's nearby

  • Grand Central Terminal - 2 min walk
  • 5th Avenue - 4 min walk
  • Bryant Park - 10 min walk
  • Empire State Building - 14 min walk
  • Rockefeller Center - 14 min walk

Getting around

  • New York Grand Central Terminal Station - 6 min walk
  • Grand Central - 42 St. Station - 6 min walk
  • New York, NY (LGA-LaGuardia) - 17 min drive

Restaurants

  • New York Central — 1 min walk
  • Shake Shack - 2 min walk
  • Nirvana Indian Cuisine - 3 min walk
  • Momosan Ramen & Sake - 3 min walk
  • Osteria Laguna - 3 min walk
Questions about this property?Find answers

About this property

Grand Hyatt New York

Romantic hotel connected to a shopping centre in New York with restaurant
A restaurant, a 24-hour fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a coffee shop/café, a snack bar/deli and a 24-hour business centre are on-site. All 1298 rooms offer comforts such as pillowtop beds and premium bedding, plus complimentary wireless Internet access and flat-screen TVs with cable channels. Other amenities available to guests include iPod docking stations, fridges and room service (during limited hours).
Grand Hyatt New York offers 1298 forms of accommodation with iPod docking stations and laptop-compatible safes. Pillowtop beds feature premium bedding. 42-inch Flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include a shower, designer toiletries and hairdryers.
Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

Awards and affiliations

  • This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual and transgender (LGBTQIA) guests.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi and wired Internet

Parking and public transport

Valet parking: USD 80 per night

Food and drink

Full breakfast available for a fee daily 6:30 AM–11 AM: USD 14.00-50.00 per person
1 restaurant and 1 coffee shop/cafe
1 bar
Room service available
Coffee/tea in a common area

Things to do

24-hour fitness centre
Shopping
Spa services

Family friendly

Dry-cleaning service
Free cots/infant beds
Laundry facilities
Fridge
Snack bar/deli

Conveniences

ATM/banking services
Ballroom
Lift
Free newspapers in reception
Front-desk safe

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter
Tour/ticket assistance
Wedding services

Languages spoken

Chinese
English
Spanish

Business services

24-hour business centre
26 meeting rooms
Computer station
Conference centre (18370 square feet of space)

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
Assistive listening devices available
Braille signage
In-room accessibility
Roll-in shower
Valet for wheelchair-equipped vehicle
Wheelchair-accessible business centre
Wheelchair-accessible lounge
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair accessible (may have limitations)

More

Smoke-free property

Room amenities

Bedroom

Climate control (air conditioning)
Blackout drapes/curtains
Free cots/infant beds
Hypo-allergenic bedding
Linens
Pillow-top mattress
Premium bedding

Bathroom

Designer toiletries
Hairdryer
Shower
Towels

Entertainment

42-inch flat-screen TV
TV channels
iPod dock
Films for purchase
Premium channels

Food and drink

Fridge

More

Connecting rooms available
Desk
Free newspapers (weekdays)
In-room massage
Iron/ironing board
Laptop-compatible safe
LED light bulbs
Phone
Recycling

Policies

Check-in

Check-in between 4 PM - midnight
Early check-in subject to availability
Express check-in
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Express check-out

Special check-in instructions

  • It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Pets

  • Pets not allowed (service animals welcome)

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 40.00 per night.
  • Free cots (infant beds)!

Payment types accepted at this property

American Express
Diners Club
Discover
JCB International
Mastercard
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per night
  • Resort fee: USD 45.90 per accommodation, per night
The resort fee includes:
  • Newspaper
  • Phone calls
  • Additional inclusions
  • WiFi access (may be limited)

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between USD 14.00 and USD 50.00 per person (approximately)
  • Valet parking fee: USD 80 per night
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 40.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
All reviews

Guest reviews

4.1
5 - Excellent
5,121
4 - Good
4,551
3 - Okay
1,614
2 - Mediocre
730
1 - Poor
343
4.2
Cleanliness
4.1
Service and Staff
3.7
Amenities
4.1
Property condition

5/5 Excellent

    This traveller didn’t leave comments with their review
    Stayed 3 nights in Mar. 2020

    4/5 Good

    • Liked: Cleanliness, staff & service

    Room was ok, it’s getting tired and needs an overhaul

    Stayed 5 nights in Mar. 2020

    4/5 Good

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Very modern and clean. Water did not drain during shower.’

    Stayed 1 night in Mar. 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Very friendly staff...quick, easy check in/check out. Unbeatable location. No reason to stay elsewhere.

    Stayed 1 night in Mar. 2020

    2/5

    • Disliked: Cleanliness, property conditions & facilities

    Only positive things are great location and nice employees at front desk & throughout hotel. Main problem is that rooms are poorly maintained and POORLY cleaned. Our room’s bathroom had visibly dirty floor on arrival, the carpet was never vacuumed before nor during our stay, the surfaces were not completely wiped/cleaned during stay, despite current spread of coronavirus. Very disappointing and will not return tho have stayed here several times over past decade because of its excellent location.

    Stayed 2 nights in Mar. 2020