Who allowed this hotel to promote they are a 4-star hotel?!! I really want to know!
If your flight comes in early, you won't be able to check-in until 4 pm. Half of the staff was rude. I waited and when I finally got to my room, saying it was disgusting is an understatement. There was human hair and what looked like dog hair all over the carpet. Mind you, I was told my room was just cleaned. The room smelled like cigarette smoke. There was toothpaste in the sink and as soon as I sat on the bed I got a rash. I was on the 27th floor and there was a ladybug in my room, what?!
The elevators are horrible and hallways are so dark, smelly, and narrow, it's so creepy. Nothing works! No one picks up the phone. If you see bad reviews about the same thing believe them! They need to renovate the entire building!!! I was only there for 1 hour and went to get a refund and go somewhere else. Those photos online are BEYOND misleading. No apologies or room changes can fix something like this. When I went to the lobby to ask for a refund, there were 4 other guests also demanding a refund for the same reason, the rooms were disgusting. Save yourself the time and headache and go elsewhere.
