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Reviews of Royal Extended Stay Alcoa

2.5 out of 5
Royal Extended Stay Alcoa
2970 Airport Hwy, Alcoa, TN

Reviews

4.2
Rating 10 - Excellent. 13 out of 181 reviews" "
Rating 8 - Good. 26 out of 181 reviews" "
Rating 6 - Okay. 19 out of 181 reviews" "
Rating 4 - Poor. 27 out of 181 reviews" "
Rating 2 - Terrible. 96 out of 181 reviews" "

4.2/10

Cleanliness

5.2/10

Staff & service

3.2/10

Amenities

3.8/10

Property conditions & facilities

3.6/10

Eco-friendliness

Reviews

8/10 Good

Andrea

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Tha stuff was great, the rionlooked rough
Stayed 1 night in May 2024

10/10 Excellent

Christopher

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Adam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
For drugs/hookers not comfort
Animal/bug Droppings in drawer, curtains wouldnt close, no trash can, heat wouldnt work, could feel springs in mattress and sunk down to box spring. Left hotel and went to another.
Stayed 1 night in Jan 2024

2/10 Terrible

Tanner

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My flights had been delayed for two days, so I finally arrived in knoxville at 1AM after 48 hours in an airport. Exhausted, this was one of the few rooms I could find close to the airport (we were in the middle of a winter storm). I booked at the airport and checked in a short time later. Even with all that I had been through and just wanting a nights sleep, I left after being there for less than 15 minutes. Wall were cracking, there was what looked like vomit splatted across the bathroom wall, dirt everywhere, gross mattress and the worst part was the roaches! Crawling across nightstands and floors. STAY AWAY FROM THIS HOTEL!
Stayed 1 night in Jan 2024

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Great Front Desk, friendly, understanding! Thanks!!
Stayed 1 night in Jan 2024

8/10 Good

Chris

Stayed 7 nights in Nov 2023

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No remote in room and went to front desk to make them aware. Front desk stated they would let the maintenance man know and he would bring the remote, which he never did. The front window of the room was totally cracked in many places and then taped together, not a lot of security. The shower knob fell off in my hand into the tub when I turned the shower water on. I also saw a large bug/beetle crawling on the toilet. Way to many significant issues with this hotel and their rooms.
Stayed 1 night in Nov 2023

2/10 Terrible

Julie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a room For my 76 yo mother at the Royal Hotel in Alcoa TN. The 1st room was filthy and had no light bulbs. They gave us a second room and it was just as bad with actual feces on the toilet. I went to the manager and asked for a refund he said yes just call where you booked through and we will issue. Upon 3 attempts without refund i was not offered any type of compensation or credit from either the hotel or expedia for allowing a motel like that to be booked through their site.
Stayed 4 nights in Oct 2023

2/10 Terrible

carmen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room dirty, blanket with holes, roach in the room. Unsafe.
Stayed 1 night in Oct 2023

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't waste ur 5ime
When we arrived the room had a bad smell and bugs all over the room.
Stayed 1 night in Oct 2023

2/10 Terrible

tracy

Stayed 1 night in Oct 2023

2/10 Terrible

Jessica, Naples

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2023

2/10 Terrible

James, Elsmere

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheap as it gets. Nasty and as dirty as it gets. Dont leave anything behind in the rooms cause it WILL get stolen by house cleaning. Found evidence of bed bugs. You're honestly better off parking in the lot and sleeping in your car. Which i saw someone do that same night lol.
Stayed 1 night in Oct 2023

2/10 Terrible

Rudi

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cockroaches. There are no desk lamps, because I suppose customers steal things. The cigarette fumes permeate everything. It's not a place to stay, it's a miserable jail.
Stayed 2 nights in Sep 2023

2/10 Terrible

Grape

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unable to accept my paper id for my s.o. refusing us to check in and denying a refund. Never got to stay but if their customer service is this bad i cant imagine the room being any better.that money was all i had and was forced to sleep in a car with my kid since i couldnt get a refund or a room in a different hotel. This falls on expedia as well but they asked the hotel to refund me and they denied it. Wont ever use these services again, neither of them.
Stayed 1 night in Aug 2023

8/10 Good

Bonnie

Travelled with partner
Liked: Cleanliness, staff & service
The king size bed was to die for! So very comfy. Not a nationally known motel. Yes, frig/microwave but no coffee maker nor hair dryer. Two installed lights with inconvenient on/off buttons. No lamps at bedside.. Local telephone on nightstand with no cord. Floors could use a good scrubbing. One side chair in the king room. Staff was pleasant once he was encouraged. Did enjoy the convenience to our destination, the quiet area (except for the airplanes landing but that was considered knowing it is located near the airport. Price was right and the conveniences are offered in accordance with the price. Want a clean confortable bed for the night? This is it for sure. Cable TV helps a whole lot as well.
Stayed 1 night in Jul 2023

2/10 Terrible

John

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Very dirty Will never stay again
Stayed 1 night in Jul 2023

4/10 Poor

Pamela

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Keep driving past this place
Check in is not described properly on the website. The room was extremely dirty, the bed had crumbs. The microwave and fridge looked like it hadn’t been used or cleaned in months. When we started the shower, the water came out brown for a few minutes. No trash bags or cans. The sheets looked yellow and with holes. Absolutely the worst. Does not match at all with the description
Stayed 1 night in Jun 2023

2/10 Terrible

Shannon

Travelled with family
Disliked: Cleanliness, staff & service
Ran down, hard beds, ask for all ids for everyone thats in the room. Rude employees.
Stayed 1 night in Jun 2023

2/10 Terrible

Courtney

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Mold, bug bed, roaches, cigarette burns horrible. Place needs shut down
Stayed 1 night in May 2023

2/10 Terrible

Panther Trax

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
If shady hotels had a capital this would be it
It was hands down one of the worse hotels ive booked for my employees. The check in lady was rude and aggressive. The first room had mold and the ac was broke. The second room had threadbare stained bedclothes. Mold again present. Ac worked barely. Youd b better off just sleeping in your car if this was your only choice
Stayed 1 night in May 2023

2/10 Terrible

Eliza

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was rude, room smelled like cigarette smoke. There was mold in the bathroom and stains on the sheets.
Stayed 2 nights in Jan 2023

2/10 Terrible

Mark

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

2/10 Terrible

Stephanie

Disliked: Cleanliness, amenities, property conditions & facilities
Outside of hotel is ok, receptionist was ok. Otherwise this hotel was disgusting, there was no hot water, the fridge/microwave had hair/bugs/food liquid and crumbs everywhere. The sheets, and blankets had hair, bugs and holes. The shower floor was grimey and covered in an orange film. I felt unsafe, and I could not even sleep in the hotel because of how disgusting it was.

4/10 Poor

Erin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The sheets and towels all had yellow stripes on then looking very dirty. The bedding was very old and dirty looking. Bed was very stiff. Not hot water in my room. Staff not in office for atleast 20 minutes after I went to report the no hot water, signing stating at the airport, be back
Stayed 1 night in Nov 2022

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and very friendly staff
Stayed 1 night in Nov 2022

2/10 Terrible

Dorisela

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

6/10 Okay

Michelle

Stayed 2 nights in Oct 2022

2/10 Terrible

Jacob

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

2/10 Terrible

Tameika

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2022

2/10 Terrible

Stephanie

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cockroaches! So dirty my socks immediately became black on the bottom in the few minutes I was there. Disgusting! The staff was horrible. Refused to stay The staff violated accepting my ADA-trained service dog as they wanted me to pay for him. Kept calling him a pet. They refused to return my money for the 2 days I originally paid for but then left right away. I have pictures of the cockroaches I threw in the toilet that I grabbed with tissue, and they still denied it! Never go here!
Stayed 2 nights in Oct 2022

2/10 Terrible

Aryan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked the room for a week had to leave early for an emergency. They told us if we checked out by 11 the next morning they would refund us the rest of our nights. We check out the next morning and found out the next day that we would not receive are refund and they refused to check us out the rest of our nights they basically got free money out of the entire situation. They are very unprofessional do not stay here unless you like being misinformed and sleeping in a stained bed.
Stayed 8 nights in Oct 2022

2/10 Terrible

Isaac

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You pay cheap and you get what you deserve. Everything is dirty. Room phone not connected. Bathroom door is stuck and will get you locked in. What a mistake!
Stayed 1 night in Oct 2022

6/10 Okay

Sharon

Stayed 3 nights in Sep 2022

2/10 Terrible

becca

Stayed 1 night in Sep 2022

2/10 Terrible

Steven

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever.
The room was anything but clean. The floor was greasy. Roaches behind the bed. Broken glass next to the bed. The shower curtain had stains the tub was dirty. The bed spread has cigarette burns on the under side and the room smells of cigarette smoke. Worst I have ever seen. Did not stay at all. Went to another hotel. Don't know how to get my money back either.
Stayed 2 nights in Sep 2022

2/10 Terrible

Monica

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel unsafe broke in and robbed
I checked in and got to my room to find the door open bedding in the floor matresses tv and all other items stolen. I felt unsafe as soon as i arrived. Men outside following me and trying to stop me for one reason or another. 100% do not reccomend! Staff unfriendly and did not seem at all alarmed or concered about the situation.
Stayed 1 night in Sep 2022

4/10 Poor

Dawn

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room not cleaned. Made staff come back to clean room and it still only got half cleaned. Hard beds. Rude staff. Never gave us more towels when asked at night. Had wait until morning for towels after staff washed laundry because they had no extras. No extra pillows when i asked. Old tv with staticy cable. Remote didnt work. Hard floors tiled and get sticky with moiture from air conditioner being on. It was gross. It was run down looking on outside like riff raff stay there. Was told motel booked up and couldnt give us another room but saw tins if empty rooms never used while there so Im assuming they are rooms that never got cleaned or are broken. Its gross. I will never stay thete again.
Stayed 3 nights in Sep 2022

2/10 Terrible

Juan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience
The room had an awful smell when we walked in. There was hair on and in the tub and toilet. The beds were not fitted with the proper linen. Two flat sheets dingy and cigarette hiles burnt into comforter. We woke up with bites that appeared ti be bed bugs and roaches crawling in the bathroom. We paid for 2 nights. However we checked out early the next morning. Requested a refund for the second night and was denied. We paid for another night at a different hotel.
Stayed 2 nights in Aug 2022

2/10 Terrible

Jeremy

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful disgusting nasty dirty just a dump!
Stayed 1 night in Aug 2022

2/10 Terrible

Randall

Travelled with family
Disliked: Cleanliness, staff & service, amenities
It was so bad, we did not stay and we had prepaid
Stayed 1 night in Jun 2022
Response from . on Jun 22, 2022
THIS GUEST DID STAY

2/10 Terrible

Jessica

Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty and nasty. The bathroom ceiling leaked when the room upstairs took a shower.
Stayed 1 night in Jun 2022

2/10 Terrible

Charlotte, ringgold

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel did not have any soap or clean towels. The room did not appear to be clean. It was the absolute worst experience I have ever had a motel.
Stayed 1 night in May 2022

2/10 Terrible

Gregory J

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2022

6/10 Okay

Roy

Business traveller
A Place To Sleep
You get what you pay for. I just needed a place to sleep since I had to be back at work so early. At the rate I paid, I would probably stay again if I had to.
Stayed 1 night in Apr 2022

6/10 Okay

Diana

Travelled with family
Owners very lucky to have Nancy on staff
Stayed 2 nights in Feb 2022

2/10 Terrible

Veronica

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place was terrible, got kicked out at 2am for asking for more towels, cause the bath clogged.. Reserved place for 2 guests, and they said I didn’t register my wife… horrible!!!
Stayed 2 nights in Jan 2022
Response from . on Jan 26, 2022
FALSE

2/10 Terrible

Freud

Stayed 1 night in Nov 2021

2/10 Terrible

Doris

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Killed two cockroaches and several spiders shortly after entering the room, also noticed what could have been bed bugs. No amenities to speak of, curtain over the window facing the sidewalk and courtyard was too small and full of holes. It was a 'non-smoking' room, but smelled like cigarette smoke.
Stayed 5 nights in Nov 2021

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything felt like home.
Stayed 1 night in Nov 2021