Service was first class from start to finish. I arrived with no ability to speak Japanese whatsoever and every staff member spoke English very well and all were incredibly accommodating. On the room, we loved the shower so much we're already talking about remodeling our home shower when we return home. All in all the best hotel experience I've had in any country.
The location of this hotel is definitely its best asset. The place is cleaned but the room is as small as a Tokyo hotel can get short of capsule hotels. If you are like me and staying in the room is at bottom of your list, than this is a good choice. If you needs any sort of amenities or a spacious room, then you should look elsewhere.
This was an excellent hotel in terms of its amenities and proximity to Shibuya station. The hotel is literally a 1 minute walk from Shibuya station which meant that we did not have to get up super early the next morning to start our travels in Japan. The room had excellent amenities, e.g. stove, washing machine, which was more than what I needed for my 1 night stay. The breakfast included was at Jonathan's diner on the ground floor which was super convenient. When I booked, I hadn't figured out how to change the reservation from 1 person to 2 people on the Expedia app yet, but I did not think it mattered as the room was advertised on Expedia as being able to accommodate 2 people. When I checked in, the staff strongly advised that I upgrade to a bigger room with 2 beds despite my objections and even after I pointed out what the Expedia booking had stated, so I had to pay a substantial fee to upgrade. I was not happy about this, but having just travelled 18 hours to get to Tokyo, I was exhausted and I felt that I had no choice but to pay for the upgrade. I felt bullied by the hotel staff. Had I not paid the extra fee, I don't think they would have let my mother stay with me in the room. In the end, it was a rather expensive hotel room.
A busy, youth-oriented shopping district, Shibuya is equally famous for the NHK studios, Olympic gymnasium, and “Hachiko”—the statue of a faithful dog. On weekends, its Harajuku area is abuzz with the meeting and mingling of Tokyo’s most fashionable teens. Neighboring Ebisu, a short subway ride from here, offers a pleasant, quiet alternative to Shibuya.