Ratings based on 340 Verified Reviews
They paid and stayed. We double-checked.
3.8 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.6 Hotel condition
They paid and stayed.
by A verified traveller from Mishawaka, IN
The place is the pits in PittsburghPosted 24-Jul-2014
Pros: Very little.
Cons: Hire a new staff and do something with the ventilation. Rooms have a hint of smoke and pet smells.
Location: Plenty of shopping and restaurants nearby.
Very disappointed with most everything from breakfast to WiFi. I'm not sure if scrambled eggs being burnt is a Pittsburgh thing but I found it disgusting. Forget WiFi unless you're staying on the ground floor and if the front desk is asked about any problem, "Sorry" is their only answer -- this place has made the use of the word an art-form. If you end up staying at this place and can't find the driveway in, let that be a reminder that you've made a mistake making a reservation -- just saying.
by A verified traveller from New York
Disappointing stayPosted 21-Jul-2014
Pros: The proximity to where we were going during our stay.
Cons: Better street signage. No more "Out of Order" signs. Better laundering of sheets and comforters. A light in room foyer and fan in the bathrooms.
Location: Location was fine. Looked like there were several malls and restaurants to choose from.
First, there was no entrance signage from the main street as to how to get to the hotel. When we attempted to check in at 4:30 PM, the room was still not ready. When we finally got to the room there was no light in the entrance. There were only two small lamps in the room. We immediately noticed the comforters had stains on them. There was four of us in the room with only 3 towels. There was no exhaust fan in the bathroom which was probably the reason there was some mold on the caulking around the tub. The beds were high, to the point where I had to virtually jump to get on. The men's room in the hotel lobby had an "Out of Order" sign on the toilet. The breakfast was marginal, at best. Overall, very disappointed. Nothing like their television commercials.
by A verified traveller
Cons: tear it down and build a new one
room was dirty. had to ask for towels. they tried to give me dirty ones. no garbage bag in bath room. bed linen was very stained. big black splotches on bed spreads.
for Everyoneby A verified traveller from washington, D. C.
Surprisingly goodPosted 3-Jul-2014
Pros: Pros: Convenient location, close to major highways, restaurants, and shopping.
Cons: Cons: Entrance to the hotel is not marked and is hard to find.
Location: Lots of stores and restaurants near by. An easy drive to downtown Pittsburgh.
I was in town for a funeral and booked this hotel because of price and location. I had no problems checking in or with the cleanliness of my room. The overall cleanliness of the hotel was fine too. The bed was very comfortable and there were many restaurants nearby. The breakfast selection was ok, I didn't see any fresh fruit. I didn't use the pool or exercise room. I would definitely stay at this hotel again.
for Everyoneby A verified traveller
No housekeeping service for my two night stay. Heard that there was a staff walkout my first night. Room and hotel were clean and comfortable otherwise. Breakfast scrambled eggs leave a lot to be desired. It was a good location for me, close to family and to downtown.
by A verified traveller from Ross Township, Pitts, Pa.
Pros: Liked location.
Cons: Cleanliness overall needs to greatly improve.
I had higher expectations of this chain. Though we had booked our rooms several weeks in advance, when we got there no rooms were available due to cleaning staff being short and behind. Desk was not even certain we could get the 2 double bed room we had requested on our reservation. Hotel was sold out and at 5:30 pm they were still cleaning rooms from earlier. The room was fairly clean. Beds comfortable, bathroom ok. Toilet bowl looked very dirty or stained. Carpets in lobby, halls and stairs were littered and needed vacuuming. Floors in breakfast area were sticky when we came down for some hot water. Tables still dirty from earlier meals? Staff said they are working hard at bringing things back to a better state. However, they have a long way to go. I may come back to see if efforts to improve were effective. Wait several months before trying!
by A verified traveller from Lakeland, FL
Would not stay there again...Posted 27-Jun-2014
Cons: Better management.
Location: Upscale shopping at Ross Park Mall.
The room booked did not have the amenities listed on my Expedia receipt. There was no refrigerator nor microwave. The iron and ironing board were not present and neither was a desk. I had to ask for a banquet table and chair to work on. The shower smelled liked mildew. The foyer light doesn't work. The TV is over 10 years old. Maid service was non-existent. After the second day, I had to ask for towels and on the third day I had to go to the front desk and ask for towels and maid service. Trash piled up in the room until I requested it be removed at the front desk.
for Everyoneby Sarah from PA
3 nights in PittsburghPosted 21-Jun-2014
Nice hotel and friendly staff. Either there was a problem or this hotel has a different cleaning schedule. Two of our nights the cleaning wasn't done until 8:00 in the evening, same next night as well. Nice variety in breakfast during our stay. Never had the same breakfast twice. Sadly did find mold in the fruit salad one morning. Overall great hotel and would recommend to people.
by A verified traveller
Hotel needs updated. Room needed cleaned better. Breakfast was awful. Several items were empty and those that were there were almost inedible. The potatoes and eggs were burned. The coffee had floating things in it.
for Everyoneby Elmer from Toronto
for business in PittsburghPosted 14-Jun-2014
Great for a couple of days in Pittsburgh, clean and comfortable.