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GUEST REVIEWS
Expedia Guest Rating
TripAdvisor Traveller Rating
TripAdvisor provides an assessment of hotel quality based on more than 60 million reviews & opinions from real travellers. The traveller rating represents an average of individual ratings for this hotel.
See all #### TripAdvisor ReviewsRooms & Rates
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| Superior - European Plan | |||||||||||||||
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| Renovated Grand Room - European Plan | |||||||||||||||
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| Renovated Executive Grand Room - EP | |||||||||||||||
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| 2 Bedroom Family Corner Room 2 baths - EP | |||||||||||||||
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| Standar Room - European Plan | |||||||||||||||
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Property Amenities
Grand Hotel Acapulco offers a rock-waterfall garden, orthodox synagogue, Mikveh Tevila (immersion pool), and a special Shabbat (Sabbath) elevator. An open-air, poolside restaurant serves kosher cuisine December through February for breakfast, lunch, and dinner, with a Shabbat dinner on Friday nights and a Shabbat brunch on Saturdays. Catholic Mass is offered on Sundays during busier seasons.
The on-site health spa features body treatments, massage, facials, and an Alphajet capsule (vibrations, music, aromatherapy). There are also men's and women's steam rooms, saunas, and a spa tub. A fitness center is equipped with cardio machines and free weights. A beauty shop offers waxing and hair/nail care.
Other amenities include a business center with computer stations and high-speed Internet access as well as laptop stations with high-speed Internet access (surcharges). Wireless access is also available in public areas (surcharge).
During busy seasons, complimentary supervised activities are offered for children age 4-12, with parties on some nights (surcharges). Clothing, beachwear, jewelry, gifts, cigars, snacks and sundries are available in the hotel's shopping arcade.
The hotel purifies its water. It does not allow pets.
Room Amenities
Rooms
This Acapulco hotel offers 573 guestrooms on 23 floors; all are 535 square feet. Accommodations have partial views of Acapulco Bay, and room-wide sliding glass doors lead to private balconies furnished with 2 chairs and a cocktail table. Guestrooms are air conditioned, and offer satellite TV.
Rooms include accommodations only.
Accessibility Options
To make requests for specific accessibility needs, complete the “Special or Accessibility Requests” section of “Trip Preferences” when you book your hotel.
Dining
Zapata, Villa, y Compañia - Casual restaurant/bar featuring photos of revolutionary generals Emiliano Zapata and Pancho Villa. Mexican cuisine includes traditional selections and seafood such as lobster and shrimp. Meals for two grilled over charcoal at table. Specialty of meter-long (39-inch) beef tenderloin for two. Televisions. Game room with pool tables. Live dance music some nights. Dinner only, plus pozole party Thursday afternoons with live dance music.
El Isleño - Poolside, bay-view, open-air restaurant serving buffet and à la carte breakfast, à la carte lunch/dinner menu featuring sandwiches, burgers, hot dogs, fajitas, tacos, fish. Kosher meals available December through February for breakfast, lunch, dinner; Shabbat dinner; Saturday Shabbat brunch.
El Pescador - Bayfront open-air restaurant serving burgers, salads, soups, appetizers, pizza, pasta, grilled items, and main courses such as sole with pine nut-coriander butter, sea bass with fried garlic and guajillo chile. Lunch and dinner.
El Pescador Bar - Open-air bar adjacent to El Pescador restaurant. Wrought-iron seating, sunset view.
La Ceiba - Air-conditioned, lobby-level restaurant serving a Mexican/American buffet and à la carte breakfast, with breakfast pastries to go. À la carte lunch menu of appetizers, soups, salads, burgers, sandwiches, steak, fish, enchiladas, Indonesian nasi goreng, Chinese rice noodles. Breakfast and lunch.
Lobby Bar - Lounge with cushioned seating, soft lighting, occasional piano music.
Recreation
The hotel maintains a nine-hole municipal course (lighted for night play), 2.25 km (1.5 mi) away (surcharges apply).
On the hotel beachfront (as on many beaches around Acapulco Bay), independent operators rent out snorkeling gear, personal watercraft, and motor boats. They also arrange snorkeling, scuba-diving, glass-bottom-boat, and fishing excursions; parasailing flights, water skiing, and banana-boat rides.
Other popular activities include hiking in the Sierra Madre Mountains surrounding Acapulco, horseback riding on ocean beaches noted for surfing, and jet-boat river trips. Acapulco also has four championship 18-hole golf courses, all located in the same area about 10 km (six miles) from the hotel.
The recreational activities listed below are available either on site or near the hotel; fees may apply.
Showing 1 - 10 results (of 21) · See more Grand Hotel Acapulco reviews
out of 21 reviews
“it is great and superb please visit acapulco at le”
hotel location is very nice, staff is very co operative. lots of security. very clean
“Great Location and Value”
We really enjoyed our stay at this hotel. The room was spacious with a lovely view of the ocean. The room had obviously been remodeled not long ago and had a very comfortable Kind Size bed with a large bathroom and dressing area. The cleaning staff kept our room immaculate and the towels provided were large and plush. The pool area was very nice. The hotel was a 1/2 block away from the bus line that traveled up and down the Costera to the downtown area. The yellow buses were air-conditioned and a good option for getting around. Walmart is across the street, and Starbucks is a block away if you require a latte. The only issue we had one night was some late night revelers having a pretty loud conversation after they got off the elevator, but they quickly departed. Overall, I'd stay there again and recommend the hotel to friends.
“Great Rooms”
The bi-lingual staff was very courteous, and filled our request for adjoining rooms. One of the rooms was a corner, and we were rewarded with wrap around balconies. My only wish was that the rooms could have been higher, but we still had a view of the bay. The rooms were very comfortable with plush bedding, and a delightful mix of modern and rustic decor. The balconies were roomy, and had table and chairs. The showers had hot water, and we had plenty of towels. Loved the refrigerator, and housekeeping brought us another coffee maker when we noticed that one of rooms had one and the other didn't. Hotel is still being renovated, so one of the pools wasn't open yet. Had towel service just for the pool area - wonderful. Definitely would recommend this hotel to others. We had a group of six adults, and the two rooms gave us plenty of room.
“Instead of a shower I would prefer a bath”
The hotel is very nice, and even though it is being renovated it was very pleasant
“grand hotel”
excellent
“It dosen't have to be real new and shining to impress”
see above, I will add that the view from the upper floors is outstanding. Hotel is located in the older part of town.
“Excellent Hotel, great value, but police are rogue and pray on tourist for money"”
Hotel experience was very pleasing, however we would not return for the simple fact that the police are criminals and intimidate and rob US tourist for cash.
“hope they finish remodeling soon”
Very nice pool area, friendly staff, good breakfast buffet. They are remodeling the rooms and the one we got really needs remodeling. It had the smallest TV I have ever seen in a hotel room and the bathroom fixtures wer in bad shape. Also you could hear all the noise of the room next door. Very clean though
“not too special”
beds were uncomfortable and small, tv was old fashioned with no english channels and no cable tv. This was a 4.5 star hotel so I was suprised. Overall the staff was very nice/helpful and the hotel was clean. I would stay there again.
“Ignore the critics; this hotel is great!!”
I'd heard good things about the Grand Hotel in Acapulco from a friend who'd stayed there a while ago, so I was surprised when I made the booking that there were a number of reviews about the hotel needing renovation. But management has been redoing most of the rooms and implementing extensive renovations throughout the hotel, so this is less an issue now. The rooms were lovely and first rate, with any amenity I wanted at my disposal. The pool is beautiful and well kept up. The dining facilities were excellent and the food was very good, even if one of the restaurant managers was snarky. They need to get better about explaining their rates though, as this was a source of continual consternation during my stay. On the whole, I'd go back, and have encouraged friends to go.
TripAdvisor Traveller Rating:
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Showing 1 - 10 results (of 21) · See more Grand Hotel Acapulco reviews
The preferred airport for Grand Hotel Acapulco is Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.) - 13.5 km / 8.4 mi.
Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.
Distances are displayed to the nearest 0.1 mile and kilometre.
