Florida Spa Vacations

Upon arrival and checking in, the staff member at the front desk did not notify us about the Wi-Fi. Did not inform us of continental breakfast. Did not give us any information in regards amentis or anything the hotel offers. In the room the faucet was loose, the shower door was not leveled and unhinged, crashing against the tile. The furniture was coming apart and we found a roach roaming around the sink on our toothpaste and toothbrushes. We asked for 2 cappuccinos, which were not included in the continental breakfast, and it was a charge of $25 for two coffees. I think that's ridiculous. When we needed to talk to the supervisor or the general manager on duty, there was none on duty. I've never seen a hotel who doesn't have a supervisor or a general manager on duty. All the time.

Places is amazing. The staff was extremely helpful. One of the best resorts I’ve stayed at

Places is amazing. The staff was extremely helpful. One of the best resorts I’ve stayed at

Very nice staff excellent spa

The room was perfectly clean and comfortable. However, our experience with the staff was a bit mixed. While some of the bartenders were incredibly friendly and welcoming, a few others could definitely use some training in hospitality and politeness. Additionally, it would be great if breakfast hours could be extended a bit later. When people are on vacation, they want to sleep in without worrying about missing the morning meal!

the outside patio was dirty the dirty. they gave us four pillows total for 5 people. we asked for more they said they would bring 4 and only brought 2

I was double charged by the hotel and there has been no response from the hotel. Very unprofessional staff Many problems it’s seems I have been staying at the property since Canyon Ranch days and it has changed Still waiting for a response regarding being double charged 2 weeks now