Cheap Flights from Ixtapa to Vancouver

We and other passengers were told by the AC agent in Ixtapa that our bags would be going straight through to Victoria but later found out once we left the baggage claim and customs area that we were supposed to pick them up in Vancouver...this was quite a hassle and somewhat of an embarrassment as we had to wait until all the other passengers bags were picked and then be escorted through the customs area and back to the baggage claim to retrieve our luggage which took about 45 min. The agents in Ixtapa need better training.