Lanzarote All inclusive Vacations

Amazing stay

The food was gorgeous, great varieties and hot & plentiful Comfy beds and clean everywhere

Not a 5* and not up to the standard of a ‘Grand Hyatt’. In fact one of my friends had stayed here before when it was called ‘Dreams’ and nothing has changed with the property. The food was average at best, the was a cafe with rude staff who were impatient. The best thing about this hotel was the Appletiser available as all inclusive!

The staff can’t do enough for you, they accommodated my wife’s dairy intolerance allowing her to enjoy the dining experiences. The gym is of a really high standard - especially for a hotel gym. The amenities in the room are amazing, from flip flops to a beach bag. The room was always clean to a high standard. I wish the parasols around the pool area (we sat in the reserve area) were of a better standard as we had to keep annoying the lovely man by the pool to keep putting it up for us. The all inclusive package is outstanding. So many lovely places to sit and chill (and hide from the windy weather), we always felt we had enough space to relax and enjoy a drink. A huge shout out to Rahul. We look forward to coming back.

A Bit Underwhelmed We were disappointed with our stay at Secrets Lanzarote. We chose it for the reputation of the Secrets brand and had high expectations, but the experience did not feel as premium as anticipated. The distinction between standard and Preferred guests was particularly frustrating. The best pool and many premium facilities appeared to be reserved for Preferred guests, while numerous additional experiences and amenities came at an extra cost. This made us feel like secondary guests rather than valued customers. We also struggled to find sunbeds in the morning, found the towel system inconvenient, and rarely used the main pool because it was extremely cold despite being advertised as heated. Pool service was limited, with staff rarely checking whether we wanted drinks, and food was not permitted by the pool, meaning we had to leave whenever we wanted a snack. Housekeeping was the biggest disappointment. Toiletries and room amenities were often not replenished unless requested through the app, and some requests had to be repeated several times. This was not what we expected from a hotel of this standard. Overall, the hotel fell short of the premium experience we expected from the Secrets brand. Service, housekeeping and the treatment of standard guests all need improvement.

Hotel was lovely and so were the staff, just needs more entertainment in day music at the pool would of been great apart from that our stay was excellent.

Great from start to finish. AC in the room could have been cooler. Breakfast had a large selection. House beer acceptable but not great. All of the staff were very welcoming.