Lanzarote All inclusive Vacations

The hotel in a whole was good, the rooms 4 star but the food and amenities I wouldn’t say are on par. Everything was clean but the food was very samey and bland and trying to do too many things at once instead of a theme each night very well. Overall it was a good stay the entertainment was good just the food and amenities could use with some jazzing up.

Staff were good Food was good Animation team were very good and evening shows were very good. Lots of acrobatics and magic. Room make up service was ok but felt rushed Gym equipment could be updated Overall good family hotel.

Beautiful hotel. Lobby and Piano bar stunning. Pool area good and general facilities were very good. A little tired in places but didn’t detract from the general ambiance. The food however was immensely disappointing. We were adults only so had access to Blue Moon and the Bistro Bar. Blue Moon was lovely but the food at the buffet was cold and at times unappealing. The food served à la carte was cold and lacked flavour. The main buffet restaurant was bland and very busy as often the buffets in Ai hotels are. Salads were good and nice selection but hot food was boring and bland. The carbonara was inedible on two occasions. The snack bar was chicken nuggets and burgers. The only thing that was nice here were the nachos and guacamole. We couldnt get booked in to any of the other à la carts other than El Vulcan so can’t comment on them. El Vulcan was good but had no atmosphere which detracted from the food experience. It was a very large area with only 4 tables occupied We were there for 5 nights which was enough. I wouldn’t have wanted to stay much longer given the food quality. Animation team were great. Entertainment OK. Cava and wine good. Our company enjoyed the cocktails and coffees at Mikes Coffee.

Not a 5* and not up to the standard of a ‘Grand Hyatt’. In fact one of my friends had stayed here before when it was called ‘Dreams’ and nothing has changed with the property. The food was average at best, the was a cafe with rude staff who were impatient. The best thing about this hotel was the Appletiser available as all inclusive!

A Bit Underwhelmed We were disappointed with our stay at Secrets Lanzarote. We chose it for the reputation of the Secrets brand and had high expectations, but the experience did not feel as premium as anticipated. The distinction between standard and Preferred guests was particularly frustrating. The best pool and many premium facilities appeared to be reserved for Preferred guests, while numerous additional experiences and amenities came at an extra cost. This made us feel like secondary guests rather than valued customers. We also struggled to find sunbeds in the morning, found the towel system inconvenient, and rarely used the main pool because it was extremely cold despite being advertised as heated. Pool service was limited, with staff rarely checking whether we wanted drinks, and food was not permitted by the pool, meaning we had to leave whenever we wanted a snack. Housekeeping was the biggest disappointment. Toiletries and room amenities were often not replenished unless requested through the app, and some requests had to be repeated several times. This was not what we expected from a hotel of this standard. Overall, the hotel fell short of the premium experience we expected from the Secrets brand. Service, housekeeping and the treatment of standard guests all need improvement.

The locations was great. Right at the beach with access to near by bars and restaurants.

The food was gorgeous, great varieties and hot & plentiful Comfy beds and clean everywhere