Hotels in Orange Hill, Negril

"Everything was great , the bed in the room was very horrible to sleep on"

"We stayed at princess senses mangrove from May 1-4 2026 to celebrate my birthday and at first sight the room and property were beautiful. The hot tub on the balcony looked just like the photos but when we went to use it rust from the knobs we’re floating in the water brown rust, but we still loved the room itself the the staff treated us well. On day two is when the issues started the power went out during the afternoon and my husband got stuck in the elevator while I was on the beach (the beach is man made by the way half sand half rocks) . On Sunday the power went out again for over a hour we went to the buffet and people were walking around using their phone lights to get food and the food wasn’t even hot or cooked all the way it was absolutely crazy. The power continued to go off Sunday night which made our room uncomfortably hot which triggered my asthma so I didn’t get any sleep, When we checked out Monday and I asked to speak to someone about my experience I was told no one was available and that someone would reach out to me and as of today haven’t heard from anyone. For the amount of money we paid for three nights I was expecting better service or at least some kind of communication and compensation for the power going out. As for everything else the reef buffet is good but closes earlier the main buffet is good as well I liked breakfast the best. The waiter and waitress and bellhops are friendly and attentive but as far as management the service is horrible."

"While the staff was very friendly, one thing that was off putting was the specific bracelet/ room key , different color due to us booking through Expedia, that made it feel like we were sticking out , I think a simple contact number would have sufficed. Also again while friendly with in the resort the pushing of the vip package I believe should have been a simple question if we wanted to participate or not. The focus should have been helping us understand what the resort has to offer rather than trying to seemingly upsell us. Over all was a good experience just would like to offer those comments and I think those could help maximize time"

"Check-in - 10/10 Staff - 10/10 Room - 7/10 Food - 10/10 Pool - 10/10 Drinks - 10/10 Entertainment- 3/10"

"Large clean rooms. Property very beautiful. Beach was clean and maintained."

"We have been to all the Couples Resort now and this unfortunately was not my favorite. It would be my third favorite of the four. It was a beautiful resort but the experience was not as relaxing and fun as San Souci and Tower Isle. The entertainment was quite boring each night. Yet, Kayla was personable and cute! And make sure to read the rooms descriptions fully! Our suite did not have a tv and for those evenings you just wanna chill before nightlife, it’s needed! The food was also not as good as the others yet not bad either. And yes, the beach is beautiful and long but it also has a much crowded feel. I think if I didn’t have much to compare too, I would rate it much higher but I do, sooooo. All in all, Couples will always have my heart."

"The resort was excellent! Great beach, clean rooms and facilities. Food was great and the staff were friendly. The only draw back was getting reservations for some of the restaurants. Otherwise, we had an amazing vacation at Hotel Riu Negril."

"Will be nice sun shade in the beach, because the sun is very hot and has few shade from the trees. The dryer in the room wasn’t working. The employees are amazing."

"So so amazing, I even extended my stay ! I got to keep my room which is a bonus! Love the traditional breakfast I can't wait to bring my friends here!"