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Reviews of The Explorer Hotel Yellowknife

3.5 out of 5
The Explorer Hotel Yellowknife
4825 49 Avenue, Yellowknife, NT

Reviews

8.4

Very good

Rating 10 - Excellent. 234 out of 523 reviews" "
Rating 8 - Good. 200 out of 523 reviews" "
Rating 6 - Okay. 49 out of 523 reviews" "
Rating 4 - Poor. 28 out of 523 reviews" "
Rating 2 - Terrible. 12 out of 523 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Marc-Andre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff (convivial and attentive as well as very professional). Well-equipped gym. Clean and comfortable room. Convenient location. Good restaurant.
Stayed 2 nights in Mar 2024
Response from Aileen De Ocampo on Mar 15, 2024
Dear Marc-Andre,Thank you for taking the time to share your positive feedback about your recent stay at our hotel. We are thrilled to hear that our team was able to exceed your expectations. Your kind words mean a lot to us and we truly appreciate your support.We hope to have the pleasure of welcoming you back in the near future.Warm regards,

10/10 Excellent

Monica, Yukon

Stayed 1 night in Feb 2024

4/10 Poor

Christopher, Summerland

Stayed 1 night in Jan 2024

10/10 Excellent

Donghuan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good, best hotel in yellowknife .
Stayed 5 nights in Dec 2023
Response from Stacy on Jan 23, 2024
Donghaun! We greatly appreciate your high praise! We hope you had a wonderful time in Yellowknife. Can't wait to see you again soon.Stacy, Director of Sales and Marketing

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice Christmas vacation
Stayed 3 nights in Dec 2023
Response from Stacy on Jan 23, 2024
Thank you, Donna. So happy you were able to share your holidays with us. We hope to see you again soon. Warm regards,Stacy, Director of Sales and Marketing

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good property for Yellowknife
Stayed 2 nights in Dec 2023
Response from Stacy on Jan 23, 2024
Thank you, Gary. We greatly appreciate your 5 out 5 review. If you have any additional comments or suggestions on how we can make your next stay even more enjoyable, please don't hesitate to share them with us. We genuinely value your input and continually strive to improve our services. See you soon!Stacy, Director of Sales and Marketing

8/10 Good

Grant

Stayed 1 night in Nov 2023

10/10 Excellent

Hubert H.

Travelled with partner
Liked: Staff & service, property conditions & facilities
We enjoyed the whole experience. Bed very comfortable. Ambience in the hotel restaurants along with the food being very good. Staff very pleasant and helpful.
Stayed 6 nights in Oct 2023

10/10 Excellent

Stefanie

Stayed 1 night in Oct 2023

8/10 Good

Glen

Stayed 1 night in Oct 2023

10/10 Excellent

Richard

Liked: Cleanliness, property conditions & facilities
Beautiful view of yellowknife on the 6th floor and in sure it gets better the higher you go. Safe and quiet compared to other hotels in the area.
Stayed 1 night in Oct 2023

10/10 Excellent

shadreck

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Good place to rest
I had an excellent experience, and all staff members went above and beyond
Stayed 1 night in Oct 2023

2/10 Terrible

Rafael

Stayed 1 night in Oct 2023

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Stacy on Oct 5, 2023
Thank you Angel We greatly appreciate your 5-Star review!!Your review helps us to ensure that we are providing the best possible experience to all our guests. We look forward to seeing you again soon. StacyDirector, Sales and Marketing

8/10 Good

Daniel, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Stacy on Oct 5, 2023
Hi DanielThank you for your 4 star review. We look forward to seeing you again soon!StacyDirector, Sales and Marketing

8/10 Good

Kirby

Stayed 1 night in Sep 2023

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in May 2023

10/10 Excellent

Dave

Stayed 1 night in Jul 2023

8/10 Good

pat

Stayed 1 night in Jul 2023

8/10 Good

Dwayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a great view from my room on the top and dealt with William (aka Daniel..he'll get the joke) who's great at the front desk. Lots of things within walking distance, like The Black Knight (pub).
Stayed 2 nights in Jul 2023

10/10 Excellent

Mathieu

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Central, everything is at a walking distance once you're at the Hotel.
Stayed 5 nights in Jun 2023
Response from Aileen on Jun 29, 2023
Dear Mathieu,We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

10/10 Excellent

Tena

Stayed 1 night in Jun 2023
Response from Aileen De Ocampo on Jul 10, 2023
Dear Tena,We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Aileen on Jun 29, 2023
Dear Mark,We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

10/10 Excellent

Lynn

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Always clean and comfortable!
Stayed 2 nights in Jun 2023
Response from Director, Sales and Marketing on Jun 11, 2023
Thank you so much for your feedback. We look forward to seeing you again soon!

8/10 Good

Grant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Aileen on Jun 29, 2023
Dear Grant,We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Aileen on Jun 29, 2023
Dear Ruth,We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

10/10 Excellent

Sharla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Aileen on Jun 29, 2023
Dear Sharla,We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay from repeat customer
The Explorer is my "go to" hotel in Yellowknife. Updated, clean, and the staff is super friendly and efficient. Rooms are spacious, big beds with nice comforters. Highly recommended.
Stayed 1 night in Apr 2023
Response from Aileen on Jun 29, 2023
Hello David,Thank you for choosing The Explorer Hotel and for taking the time to write a review. We are so glad to hear you had a positive experience with us. We are looking forward to welcoming you back to our hotel. Thank you.

10/10 Excellent

Cassandra

Stayed 1 night in Apr 2023

10/10 Excellent

Zach

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
There is limited dining near the hotel, there is an onsite restaurant, which is quite expensive, and an on site lounge which is a little on the expensive site for a lounge but pulled lamb quesadillas were really good, all other dining options require you drive or take a taxi. Lastly no TEA! in the room just coffees. YUCK!
Stayed 1 night in Apr 2023

6/10 Okay

Lauren

Disliked: Staff & service
Mediocre at best
Stayed 1 night in Apr 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite place to stay in Yellowknife. The beds a very very comfortable. Staff very friendly. Food very good.
Stayed 2 nights in Apr 2023
Response from Director, Sales and Marketing on Jun 11, 2023
Thank you so much for your feedback. We look forward to seeing you again soon!

10/10 Excellent

Karl

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the view outside and atmosphere of the dining area. The food was delicious. Nice lobby area great shuttle service. The lounge was cozy. The beds were very comfortable. The only thing it lacked, was a little store to get toothpaste or other essentials and snacks. Or at least I never saw one.
Stayed 5 nights in Feb 2023
Response from Aileen on Apr 5, 2023
Hello Karl,Thank you so much for your positive feedback.Your kind words are really appreciated.Thank you and we are looking forward to welcoming you back to our hotel.

10/10 Excellent

Nadine

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent.
Stayed 1 night in Mar 2023
Response from Aileen on Apr 5, 2023
Hello Nadine,Thank you so much for taking the time to leave us a perfect review.We are looking forward to welcoming you back to our hotel.

8/10 Good

Kim

Stayed 1 night in Feb 2023
Response from Aileen on Apr 5, 2023
Hello Kim,Thank you so much for taking the time to leave us a review.We hope to see you again soon.

6/10 Okay

R

Stayed 1 night in Nov 2022
Response from Aileen De Ocampo on Feb 9, 2023
Hello R,We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon. Thank you!

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy bed and room service was excellent!
Response from Aileen De Ocampo on Feb 9, 2023
Hello Shannon,Thank you so much for taking the time to leave an excellent rating. Looking forward to welcoming you back to the hotel.

8/10 Good

David

Travelled with partner
We found the the bar staff efficient and friendly and ate in there on our second night. We stood for 10 minutes at the restaurant for dinner and noboby approached us, my husband had to walk in to get attention. When somebody eventually came there was no apology and the other couple waiting walked away.
Response from Aileen De Ocampo on Feb 9, 2023
Hello David,Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. We have shared your feedback with our team to improve in these areas. It was an uncommon instance, and we’ll do better in the future. Thank you!

8/10 Good

Peter, Oakland

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located, well maintained, wonderful staff, a center for all activities related to the northern lights, walking distance to everything in Yellowknife.
Response from Aileen De Ocampo on Feb 9, 2023
Hello Peter,Thank you for choosing The Explorer Hotel and for taking the time to write a review. We are delighted to hear that you had a positive experience with us We are looking forward to welcoming you back to our hotel.

4/10 Poor

Brendan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was up early in the morning due to a party next room. People were fighting keep me up all night
Stayed 1 night in Jan 2023

10/10 Excellent

richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food
Stayed 1 night in Jan 2023
Response from Aileen DeOcampo on Feb 9, 2023
Hello Richard,Thank you so much for taking the time to leave an excellent rating. We look forward to seeing you again soon.

6/10 Okay

Tara

Disliked: Cleanliness, property conditions & facilities

8/10 Good

Peggy

10/10 Excellent

Jessie

Stayed 1 night in Dec 2022
Response from Explorer Hotel Team on Jan 4, 2023
Hello Jessie,Thanks so much for taking the time to leave us a perfect rating. It’s much appreciated.Looking forward to welcoming you back to the hotel.

2/10 Terrible

Mark

10/10 Excellent

Hudson

Stayed 1 night in Dec 2022

8/10 Good

KRISTI, Clairmont

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

8/10 Good

isa

Stayed 1 night in Dec 2022