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Reviews of TownePlace Suites by Marriott Wilmington/Wrightsville Beach

2.5 out of 5
TownePlace Suites by Marriott Wilmington/Wrightsville Beach
305 Eastwood Rd, Wilmington, NC

Reviews

8.6

Excellent

Rating 10 - Excellent. 430 out of 821 reviews" "
Rating 8 - Good. 263 out of 821 reviews" "
Rating 6 - Okay. 72 out of 821 reviews" "
Rating 4 - Poor. 41 out of 821 reviews" "
Rating 2 - Terrible. 15 out of 821 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jill, Traverse City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, good area, close to everything & quiet!
Stayed 1 night in Mar 2024
Response from Jill on Mar 26, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay.We hope to welcome you again soon.

2/10 Terrible

Tracy

Travelled with family, Travelled with pets
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The location of the hotel was close to everything very convenient. That was a Plus!! But when I asked for a pet friendly hotel I didn’t think I would be put in a lower budget room, where the room from when we 1st checked in had a weird smell. We went and purchased air fresher and cleaning products but the smell, a strong Piss odor would not go away. Carpets nasty, and in need of a good shampooing. If the room or floor is for families with a pet the rooms need to be cleaned Better because just because you have a pet don’t mean you should be put in a nasty room.
Stayed 2 nights in Mar 2024
Response from Nicol on Apr 11, 2024
We apologize your stay was not up to par. We do try to house pets on the first two floors to accommodate the needs of pets to go potty easier, but you shouldn’t feel the rooms are “nasty”. We had a complete carpet/upholstery and drape steam clean first week of March, but we understand we are a little dated. We will complete a FULL renovation this fall, and hope you come back and give us another chance.

10/10 Excellent

Geena

Stayed 1 night in Mar 2024
Response from Nicol on Apr 11, 2024
Thank you! We hope to see you again, safe travels!

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms have a nice layout. Great for business.
Stayed 2 nights in Feb 2024
Response from Jason on Feb 29, 2024
Thank you for taking the time to share your experience. We hope to see you again. Feel free to let us know if there is anything we can do to make your next stay as memorable as the first one.Thanks again, form the staff at Towneplace Suites.

8/10 Good

ROQUE

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Chris was awesome. Breakfast spread was good.
Stayed 3 nights in Feb 2024
Response from Roque on Feb 29, 2024
Thank you for taking the time to share your experience. We hope to see you again. Feel free to let us know if there is anything we can do to make your next stay as memorable as the first one.Towneplace Suite

10/10 Excellent

Rebecca

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, helpful staff, good hot breakfast, indoor pool and the hot tub was awesome.
Response from Nicol on Feb 26, 2024
Thank you for taking the time tp review your stay. We are so glad you had a phenomenal stay, and hope to see you again soon. Safe travels!

10/10 Excellent

Bridget

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, good amenities, helpful staff and convenient to everythig
Stayed 2 nights in Feb 2024
Response from TPWL on Feb 20, 2024
Bridget, on behalf of the entire team, I want to thank you for sharing about stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!

10/10 Excellent

Kimi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are always nice & clean & the staff is very friendly & helpful.
Stayed 1 night in Feb 2024
Response from Nicol Jacobs on Feb 9, 2024
Thank you so much, we enjoy hosting you and hope to see you again, soon. Travel safe!

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Dec 2023
Response from Nicol on Jan 16, 2024
Thank you, we hope to see you again, soon. Safe Travels!

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Nicol on Jan 16, 2024
Thank you, we hope to see you again, soon. Safe Travels!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Nicol Jacobs on Feb 9, 2024
Thank you

8/10 Good

William, Pasadena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Jess on Nov 29, 2023
Thank You!On behalf of the entire hotel team, I want to thank you for sharing about stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely, Jessica WillisGuest Service Manager

10/10 Excellent

Michael

Stayed 1 night in Oct 2023
Response from Jess on Nov 29, 2023
Thank You!On behalf of the entire hotel team, I want to thank you for sharing about stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely, Jessica WillisGuest Service Manager

10/10 Excellent

Carl, Fredricksburg

Stayed 4 nights in Oct 2023
Response from Jess on Nov 29, 2023
Thank You!On behalf of the entire hotel team, I want to thank you for sharing about stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely, Jessica WillisGuest Service Manager

4/10 Poor

William

Business traveller
Liked: Staff & service
Disliked: Cleanliness, room comfort
Not great
My biggest complaint is that the thermostat in my room did NOT work. Therefore when I turned the temperature down, the temperature in the room continued to rise, making for an uncomfortable night of sleep. Pillows and bed are really uncomfortable it takes a long time to get hot water from bathroom sink. Overall not a place I plan to stay at again.
Stayed 1 night in Nov 2023
Response from Jess on Nov 29, 2023
I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. You’re finding of a broken thermostat at check in has been shared with our housekeeping and maintenance leaders to ensure this is an isolated incident.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Sincerely, Jessica WillisGuest Service Manager

10/10 Excellent

Francine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Jess on Nov 29, 2023
Thank You!On behalf of the entire hotel team, I want to thank you for sharing about stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely, Jessica WillisGuest Service Manager

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, clean, staff was friendly
Stayed 1 night in Nov 2023
Response from Jess on Nov 29, 2023
Thank You!On behalf of the entire hotel team, I want to thank you for sharing about stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely, Jessica WillisGuest Service Manager

10/10 Excellent

Linda

Stayed 1 night in Nov 2023
Response from Jess on Nov 29, 2023
Thank You!On behalf of the entire hotel team, I want to thank you for sharing about stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely, Jessica WillisGuest Service Manager

10/10 Excellent

lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff clean quiet more than accommodating very nice place to stay
Stayed 1 night in Oct 2023
Response from Sales Manger on Oct 26, 2023
On behalf of the entire hotel team, I want to thank you for sharing about stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Joe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice, with a good variety of options for breakfast.
Stayed 1 night in Oct 2023
Response from Sales Manager on Oct 26, 2023
On behalf of the entire hotel team, I want to thank you for sharing about stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Poor

Lindsey

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Overall, the facility is not very clean. But, worse, our room had a terrible musty smell. The AC unit was also noisy and beds were not very comfortable.
Stayed 2 nights in Oct 2023
Response from Sales Manager on Oct 25, 2023
Thank you for choosing to stay with us. Your experience is not up to our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with the owners and leadership team, so we can do our best to ensure this does not occur again. As a result of my review of your experience, I can assure you our renovation in late 2023 is still taking place so we will be better in the near future. Once again, thank you for taking the time to share your experience. We hope to see you again. Feel free to let me know if there is anything we can do to make your next stay a memorable one.

4/10 Poor

Paola E

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Sales Manager on Oct 25, 2023
Thank you for choosing to stay with us. Your experience is not up to our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with the owners and leadership team, so we can do our best to ensure this does not occur again. As a result of my review of your experience, I can assure you our renovation in late 2023 is still taking place so we will be better in the near future. Once again, thank you for taking the time to share your experience. We hope to see you again. Feel free to let me know if there is anything we can do to make your next stay a memorable one.

8/10 Good

Carol, Elkhart

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super helpful and friendly. Rooms were clean and convenient. Elevators are good working order. Pool area is in need of being updated and renovated.
Stayed 3 nights in Sep 2023
Response from Nicol on Oct 9, 2023
Thank you so much for taking the time to leave this review and recognize our staff! We hope to see you again soon.. Safe travels!

8/10 Good

Vickie

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
The first room they gave us was a sickeningly stinking room. We had our service dog, but our dog does not smell. They gave us another room without any problem. We have stayed there before and will stay again, but it does need some upkeep.
Stayed 2 nights in Oct 2023
Response from Nicol on Oct 8, 2023
Hello, thank you for leaving a review. We recognize your time is valuable, as is feedback from our guests. Great news.. we are gearing up for renovation which will begin over the winter and end by spring, but don’t worry! We will be doing a section at a time to not disturb current guests. We cannot wait to show you the new and shiny upgrades coming to you and your service dog! Thank you for pointing out the good and bad, as feedback is a gift! Safe travels, and hope to see you back real soon.

10/10 Excellent

Julio Cesar

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing, everything was good
Stayed 1 night in Oct 2023
Response from Nicol on Oct 8, 2023
Thank you, hope to see you back soon. Safe travels!

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young lady operating the breakfast was excellent. Wish I got hername...Kern? Kerry?
Stayed 2 nights in Oct 2023
Response from Nicol on Oct 6, 2023
Thank you so much for recognizing Kelly, she will be delighted to see this. We hope to see you again, soon. Safe travels!

10/10 Excellent

Joseph

Stayed 1 night in Sep 2023
Response from Management on Sep 29, 2023
Thank you

10/10 Excellent

William

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not as nice as it looked online but everyone was nice and courteous.
Stayed 1 night in Sep 2023
Response from Nicol Jacobs on Sep 28, 2023
William, thank you for the kind words. We are gearing up for a full renovation at the end of this year, so we’ll be picture perfect again! We hope to see you back, soon. Safe travels!

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Sep 2023
Response from Nicol on Sep 28, 2023
Thank you so much for your review. We will be doing a property refresh this holiday season, so next time you visit, we will be even better and cannot wait to show you! Hope to see you again, soon. Safe travels!

8/10 Good

Chittakone

Stayed 3 nights in Sep 2023
Response from Sales Manager on Oct 25, 2023
On behalf of the entire hotel team, I want to thank you for sharing about stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Poor

Amanda

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
There was mold in the bathroom. Yuck!
Stayed 2 nights in Sep 2023
Response from TPS on Sep 29, 2023
Thank you for you’re review.

8/10 Good

John

Liked: Staff & service, property conditions & facilities
It was ok for the money. It took some time (late) for the free breakfast to come out.
Stayed 1 night in Sep 2023
Response from TPS on Sep 29, 2023
Thank you for your review. We hope to see you again, safe travels!

10/10 Excellent

Shupai

Stayed 1 night in Sep 2023
Response from TPS on Sep 29, 2023
Thank you for your review. We hope to see you again, safe travels!

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly staff. Helpful with any problems, WIFI & toilet. Both taken care of quickly. Eco friendly as well! Laundry facilities available. Great hot breakfast. 5 stars!!! They will be doing a renovation soon, it will be amazing. Many thanks!
Stayed 4 nights in Sep 2023
Response from TPS on Sep 29, 2023
Thank you for your review. We hope to see you again, safe travels!

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to downtown, quiet, clean, safe, with a kind staff. The full kitchen was nice, as was the indoor pool and hot tub. I will definitely stay at this property again!
Stayed 2 nights in Sep 2023
Response from Nicol Jacobs on Sep 13, 2023
Thank you for your review, Amanda! We strive to make every guest feel like home. Be sure to come check out a renovation that we will be starting in the fall. We hope to see you again soon, travel, safe!

8/10 Good

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay….as always.
Stayed 2 nights in Sep 2023
Response from TPWL on Oct 30, 2023
Thank you Dave for taking the time to let us know about your experience while staying with us.

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 4 nights in Aug 2023
Response from Nicol on Sep 4, 2023
Thanks, Tony! We hope to see you again, soon. Safe travels!

10/10 Excellent

Tayler

Liked: Cleanliness, staff & service, property conditions & facilities
I loved everything!
Stayed 3 nights in Jul 2023
Response from None on Sep 7, 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience and feed back will be shared with our staff.

8/10 Good

Brent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaned every other day
Stayed 7 nights in Aug 2023
Response from Nicol on Sep 4, 2023
Thanks, Brent! We hope to see you again, soon. Safe travels!

8/10 Good

Marina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
everything was pretty nice except TV did not working, Netflix, any cable program were out of service.
Stayed 1 night in Aug 2023
Response from None on Sep 7, 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience is valuable to us. We will share your feed back to our staff.

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly people
The people were so friendly here. Breakfast is nice, with hot and cold food. Equipped full kitchens and a pool, hottub and a gym.
Stayed 2 nights in Aug 2023
Response from Nicol on Aug 21, 2023
Grace, thank you so much for the review and compliments! We are starting full renovations this fall, so we look forward to showing you all the new features on your next trip! Thanks for choosing TPS Wilmington. Safe travels!

2/10 Terrible

Kailyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean
Stayed 2 nights in Aug 2023
Response from Nicol on Aug 21, 2023
We are sorry we didn’t not wow you, we are starting full renovations this fall.

10/10 Excellent

Reginald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Nicol on Aug 21, 2023
Thanks for the review, safe travels!

8/10 Good

donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel for the money clean friendly staff, and nice amenities. Would definitely book there again.
Stayed 1 night in Aug 2023
Response from Nicol on Aug 12, 2023
Thanks, Donald! We are renovating this fall, so much more to come, so be sure to stay with again soon!

6/10 Okay

Daveline

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Cockroach in the hallway and the bathroom...mold in the bathroom....the amenities are very convenient but the cleanliness is lacking and the building is old...if it wasnt for that it would've been a great experience
Stayed 2 nights in Aug 2023
Response from Nicol on Aug 12, 2023
Hi Daveline,We are happy to announce we are doing a full renovation this fall. We apologize that we are currently lacking a bit, but we will soon be able to “wow” you! We look forward to your next stay to show you just how seriously we take guest feedback.

4/10 Poor

Rutd Gil de

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Nicol on Aug 12, 2023
Thank you.

8/10 Good

Maricela

Travelled with partner
Liked: Staff & service, amenities
I did like breakfast offered. The eggs were Not good. There was Not a bigger variety of breakfast offered. The coffee was Not good.
Stayed 2 nights in Aug 2023
Response from Manager on Aug 4, 2023
Thank you for your review. I have shared your notes with the team about breakfast and we hope to see you again, soon. Safe travels!

10/10 Excellent

Gerald John, Cape May

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel was conveniently located between the ILM Airport in Wilmington and where I was working, plus it was convenient to several quality Restuarants for our Business Dinners after a long day in the Office. Clean, nice Pool, polite Staff and at a reasonable price.
Stayed 2 nights in Jul 2023
Response from Nicol on Aug 3, 2023
Thanks Gerald John, the pleasure was all ours! We are glad you enjoyed your stay and our beautiful city. Come back soon, safe travels!

10/10 Excellent

stephanie

Stayed 3 nights in Jul 2023
Response from TPWL on Aug 23, 2023
Thank you for taking the time to let us know about your experience while staying with us.

6/10 Okay

Dan

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service
Rooms need to be refreshed every day not every other day. Even when it was supposed to be cleaned the maid took the tip I left but didn’t make the bed or supply new towels. Also, the propped the door open and left it like that without any staff in there which is a real security issue.
Stayed 5 nights in Jul 2023
Response from tpwl on Jul 24, 2023
Hello,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority.