Ratings based on 426 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
88% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveller from IL


Posted 14-Apr-2016
Room was good business room. Clean and roomy. Everything worked good
2 out of 5
by A verified traveller from Treasure Coast, Florida


Posted 7-Apr-2016
Pros: Nothing this time' will not return and may not use Marriott owned hotels in the future.
Cons: Full disclosure at booking especially if called prior to check-in about facility conditions.
Location: We were visiting our Father
The lobby and several rooms were under renovation. The place had a glue smell throughout. Luckily the room window opened so we could expel some of the odor. This should have been disclosed. We booked this hotel because we had stayed a couple of years ago for a family reunion and really liked the accommodations. I called the day before our arrival and specifically asked if the outdoor fireplace was working and was told it was. Well, it wasn't and had not been for awhile (the igniter system was removed). This was one of the afore mentioned likes; we sat out at night and enjoyed some refreshments and a smoke with other guests and family. But alas the management not only did not have the fireplace operational they moved the smoking area out back by the dog dump area (dog walk). The breakfast also changed it no longer serves bacon or pork sausage or scrambled eggs. The available proteins now are hockey puck like "fried" microwaved eggs, vegetable or turkey sausage or dried Canadian bacon. The day manager stated the menu is controlled by Corporate Marriott not the hotel. Is Marriott against pork or just trying to make America eat more healthy after being exposed to toxic fumes?
5 out of 5
by A verified traveller from Lititz, PA

Great location and very nice as pet friendly!

Posted 12-Mar-2016
Pros: Location, pet friendly, clean, free breakfast and great staff.
Cons: They were working on areas that they wanted to improve but it did not disturb anyone.
Location: River Walk, Fort Fisher, Kure Beach, Cape Fear Museum, Arboretum, Front St. Brewery, Bellamy Mansion...just to name a few. We were busy!
We needed a pet friendly place and sometimes you do not get what you hope for facility wise. TownePlace Suites was pet friendly, clean and had a great staff! This was our third visit to Wilmington area and we will stay here again! Thanks to all for the comfort and convenience you provided.
5 out of 5
by A verified traveller from Palm Sorings, CA

Very nice hotel

Posted 3-Mar-2016
The staff at the front desk, the cleaning staff and the staff that take care of the breakfast buffet in the morning are very courteous and friendly. They all display a great attitude and willingness 2 help in every way. Very enjoyable experience!
4 out of 5
by A verified traveller

Posted 29-Feb-2016
Great comfy hotel. Room was nice, gym was simple but good, staff was super friendly.
3 out of 5
by A verified traveller from CT

Good accommodations for the price.

Posted 20-Feb-2016
Pros: The staff was very friendly and helpful.
Cons: Vary the breakfast menu occasionally.
I found the staff to be friendly and helpful. The hotel was undergoing renovations while I stayed, so it was difficult for the staff to keep the place spotlessly clean at all times, although they certainly tried to clean up as well as possible. I found the bed and pillows in my room to be more comfortable/firm than other hotels'. I liked the fact that the breakfast included a vegetarian sausage option; however, the offerings did not vary at all from day-to-day.
5 out of 5
by powell from charlotte, nc

quiet and relaxing

Posted 31-Jan-2016 on Hotels
good choices for breakfast, clean rooms and relaxing atmosphere
5 out of 5
by Joseph

This traveller left a rating score only Posted 31-Jan-2016 on Hotels
5 out of 5
by A verified traveller

Great Stay

Posted 22-Jan-2016 on Hotels
I was actually pleasantly surprised at how amazing this place was. I was expecting much less for what I paid. Will definitely return here!
2 out of 5
by A verified traveller

Posted 10-Dec-2015
The hotel is supposed to be getting renovated, however it felt like this was more of an excuse for neglecting upkeep. Maybe a year from now it might be more appealing but I won't be back to find out. Price should have reflected the fact it was in need of an upgrade.