Exterior

Reviews of DoubleTree by Hilton Rochester

4 out of 5
DoubleTree by Hilton Rochester
1111 Jefferson Rd, Rochester, NY

Reviews

8.2

Very good

Rating 10 - Excellent. 478 out of 1001 reviews" "
Rating 8 - Good. 266 out of 1001 reviews" "
Rating 6 - Okay. 110 out of 1001 reviews" "
Rating 4 - Poor. 80 out of 1001 reviews" "
Rating 2 - Terrible. 67 out of 1001 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

yuri

Stayed 1 night in Mar 2024

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 1 night in Mar 2024

4/10 Poor

Dimitri

Liked: Staff & service, amenities, property conditions & facilities
The initial we got was not clean….. we were then moved to a cleaner room
Stayed 1 night in Mar 2024

6/10 Okay

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

kathleen

Liked: Property conditions & facilities
Stayed 2 nights in Feb 2024

4/10 Poor

Jennifer

Disliked: Staff & service, property conditions & facilities
The hotel looks very nice but when I stay at a hotel I do expect a warm shower and a safe parking area, especially when I pay
Stayed 1 night in Feb 2024

6/10 Okay

Kandi

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

kelly

Travelled with family
It was fairly nice but I didn’t realize we wouldn’t have a window to outside. The pool was lovely though and my children liked it. The beds were small!
Stayed 1 night in Jan 2024

10/10 Excellent

William Kyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Francia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my favorite hotel in the Henrietta area. It is the best hotel I've stayed at when at RIT. The hotel itself is very nice. Rooms as comfortable. The breakfast is great. Close to RIT and shopping. Lots of dining options. Never a problem.
Stayed 2 nights in Dec 2023

10/10 Excellent

Marc

Stayed 2 nights in Dec 2023

8/10 Good

RAAL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
DoubleTree Rochester, NY
The hotel is clean and in decent condition. Enjoyed having a morning cup of coffee in the lovely atrium. The rooms are minimalistic but clean. Leave yourself plenty of time when taking the elevator, there are only two and they move very slowly.
Stayed 4 nights in Dec 2023

6/10 Okay

Verified traveller

Business traveller
Disliked: Staff & service
Reservation flaw
The front desk refused to charge separately or send information on the booking upon arrival, even when the "pay on site" option was taken in the beginning from hotels.com Called in again to have any information for billing as it was for business travels but nothing was received, unlike what was told over the phone. Basically a pingpong between hotels.com and the hotel itself.
Stayed 2 nights in Nov 2023

10/10 Excellent

pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Nov 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

EDITH

Business traveller
Liked: Staff & service, property conditions & facilities
We loved our stay. The entire staff was awesome! See you again soon. ECK from Alabama
Stayed 2 nights in Nov 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful
Stayed 1 night in Oct 2023

10/10 Excellent

Trudy, Summervlle

Liked: Cleanliness, staff & service, property conditions & facilities
We liked this property
Stayed 3 nights in Sep 2023

4/10 Poor

Jimmie

Liked: Staff & service
Disliked: Property conditions & facilities
Disappointed customer.
I was unpleasantly surprised at the condition, although the customer service was awesome i was very disappointed with the overall condition of the place, the carpet was odorous, my room door had to be forced shut d/t it sagging, the bathroom vent fan didn't work and the toilet went down very very slow, most times flushing it twice.
Stayed 1 night in Oct 2023

10/10 Excellent

Lisa Esther

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really kind and helpful.
Stayed 1 night in Oct 2023

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

John

Stayed 1 night in Sep 2023

10/10 Excellent

Shanthakumary

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay
Stayed 1 night in Aug 2023

6/10 Okay

Narmatha

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Food and pool is good, bed is bad
Amazing pool and good food. Unfortunately the bed is too small for two people and the bed was not even, had back pain for next day because of the bad bed. Unfortunately the hotel person was not helpful
Stayed 1 night in Sep 2023

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
liked the layout of the atrium areas. Didn't like the parking lot conditions.
Stayed 1 night in Sep 2023

10/10 Excellent

ANTTHONY

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Staff & service
The hotel was decent but there was a huge mold problem in the bathroom because it has no ventilation. The front desk staff needs DEI training and Hotels.com needs to better vet their local partner hotels. I was told the rooms booked by hotels.com were not given the same accommodations as if booked directly via the Hilton. I was sorely disappointed.
Stayed 2 nights in Sep 2023

10/10 Excellent

Silas

Stayed 1 night in Sep 2023

10/10 Excellent

Jamie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay! Clean, quiet room and friendly staff!

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the DoubleTree! Great location and walkable to many eating establishments. Also the shuttle takes you further if needed! We will definitely stay here again!
Stayed 3 nights in Sep 2023

6/10 Okay

Andrew

Business traveller
Disliked: Staff & service
Stayed 2 nights in Sep 2023

8/10 Good

Brigida

Stayed 2 nights in Aug 2023

10/10 Excellent

Christine

Stayed 1 night in Sep 2023

4/10 Poor

Salvatore

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms smelled. Elevator was slow (at best).
Stayed 1 night in Sep 2023

4/10 Poor

Ebony

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Sandra

Stayed 2 nights in Sep 2023

10/10 Excellent

Tonya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was great, warm and not very busy.
Stayed 2 nights in Sep 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I used to stay here over thirty years ago when it was the Holidome. The poperty has been nicely maintained and updated it but still retains the very cool atrium. Staff was pleasant but never seemed to go the extra mile. But all in all a good stay at a reasonable price in a convenient location.
Stayed 2 nights in Aug 2023

10/10 Excellent

Vikson

Stayed 2 nights in Aug 2023

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
full recommend
My son goes to RIT which is less than 10 minutes away and we have stayed here 3 or 4 times. Rooms are comfortable and the pool and gym are very good. But my favorite part is the food here. The breakfast is excellent whether its the buffet or omelettes etc. The restaurant and bar is in the center of the place next to the pool and under a large atrium full of trees. Excellent salmon, wine and salads. always a highlight. My wife did complain that the bathroom didn't have a vent and she takes a very longggggg shower. Breakfast was a long wait as they were understaffed. Oh don't forget to ask for the chocolate chip cookies.!!
Stayed 4 nights in Aug 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Caitlin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super helpful staff. Very accommodating. Clean and next to a ton of stuff. 10/10

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service
Unbelievable customer service! Thank you for your friendliness and willingness to help. Many employees went out of their way to make sure we had everything we needed. I have not experienced this in a hotel in a very long time.
Stayed 1 night in Aug 2023

10/10 Excellent

Jack

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

Michael

Stayed 1 night in Aug 2023

10/10 Excellent

Leonard

Stayed 1 night in Jul 2023

8/10 Good

Mary

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice and the pool was clean. The staff was friendly, but there’s a wait. The only issue is when I closed my fridge, the door for the safe will open, and it ended up hurting the fingers of my 7 yr old.
Stayed 3 nights in Aug 2023

6/10 Okay

Michael

Disliked: Staff & service
Stayed 2 nights in Aug 2023

2/10 Terrible

Wouter, Chicago

Booked room not av aivaikabke. Two double room instead of King plus sofa
Stayed 1 night in Aug 2023