2 indoor pools
Check availability

Reviews of Sandman Hotel Revelstoke

3 out of 5
Sandman Hotel Revelstoke
1901 Laforme Blvd, Revelstoke, BC

Reviews

7.2

Good

Rating 10 - Excellent. 310 out of 1081 reviews" "
Rating 8 - Good. 322 out of 1081 reviews" "
Rating 6 - Okay. 202 out of 1081 reviews" "
Rating 4 - Poor. 160 out of 1081 reviews" "
Rating 2 - Terrible. 87 out of 1081 reviews" "

7.4/10

Cleanliness

8.4/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to fuel and food, spacious room and bathroom
Stayed 1 night in Apr 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean , quiet, on route
Stayed 1 night in Apr 2024

2/10 Terrible

John

Travelled with family and small children, Travelled with partner, Travelled with group
Disliked: Amenities, property conditions & facilities
I used to stay here all the time on sledding trips and it was decent. The rooms are filthy, the tub did not drain. I would spend the extra money and stay in one of the newer hotels in revelstoke!
Stayed 1 night in Apr 2024

2/10 Terrible

Loree

Disliked: Cleanliness, staff & service, property conditions & facilities
We thoughtvwe booked into a Sandman, but a motel beside the Sandman . It would have been fine if thats what i paid for, but the cost of the room was $130.plus tax. I would not have paid more than $60 gor what we had.
Stayed 1 night in Apr 2024

4/10 Poor

Helga

Disliked: Cleanliness
The room was dirty. Hair in bathtub, couch dirty, counters dusty, Kleenex box super dusty. It was not worth the money. I have pictures. Would have liked a discount.
Stayed 1 night in Apr 2024

8/10 Good

Dave

Travelled with pets, Travelled with group
Liked: Cleanliness, property conditions & facilities
The access to tbe piol was weird
Stayed 1 night in Mar 2024

8/10 Good

Darcy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and responsive. Rooms were clean. Bed was good but pillows not so much. All in all a good stay
Stayed 2 nights in Mar 2024

6/10 Okay

Bri-Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Our room was clean but definitely smelt like it had been smoked in
Stayed 1 night in Mar 2024

8/10 Good

Jackie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was travelling to an ill family member and staff were kind and understanding. Bed and room were both comfortable.
Stayed 1 night in Mar 2024
Response from Lewis on Mar 30, 2024
We are so proud to be able to help you during your challenging time, Jackie. It is great to see that you enjoyed your time with us and found you room to be comfortable. Thank you for taking the time to leave your feedback.

10/10 Excellent

Karen, West Kelowna

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Lewis on Mar 30, 2024
Thankyou so much Karen for leaving us a perfect score! We hope to welcome you back next time you stay in Revelstoke!

4/10 Poor

James

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Room was in pretty rough shape- no where close to what I expect from a $230/night room.
Stayed 1 night in Mar 2024
Response from Lewis on Mar 26, 2024
Hi James, Sorry to see that you did not find value in the rate you booked with us, please do not hesitate to communicate your concerns with us during your stay so we can help, we are always happy to give you an alternative room if available.

10/10 Excellent

Justin

Travelled with partner
Liked: Cleanliness, staff & service, amenities
One of the pools was down for maintenance, hotel otherwise met all my expectations
Stayed 1 night in Mar 2024
Response from Lewis on Mar 26, 2024
Thankyou for your perfect score, Justin! Hopefully we will have both of our pools ready for use next time you stay with us!

10/10 Excellent

Kuldip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Building itself is smaller than most sandman hotels I’ve been too but regardless, has clean rooms and good customer service
Stayed 1 night in Mar 2024
Response from Lewis on Mar 23, 2024
Your kind words and perfect score are very much appreciated, Kuldip. We hope to welcome you back soon!

6/10 Okay

Izzy

Travelled with partner
Disliked: Cleanliness
Beds were comfy but there was hair in the shower which was off putting
Stayed 1 night in Mar 2024
Response from Lewis on Mar 23, 2024
We are sorry to hear that your room was not cleaned to your standards, Izzy. We will pass on your feedback to our housekeeping management for review.

10/10 Excellent

curtis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel.
Stayed 1 night in Mar 2024
Response from Lewis on Mar 23, 2024
We are honored to receive a perfect score from you, Curtis!

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Lewis on Mar 23, 2024
Thankyou Karen, for taking the time to leave us a positive score. We hope to welcome you back soon!

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's good
Stayed 1 night in Mar 2024
Response from Lewis on Mar 16, 2024
Thankyou for your feedback, Adam! We appreciate you taking the time to leave us a perfect score.

2/10 Terrible

Jesse, Spruce Grove

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You know what I like about this hotel? Absolutely nothing. We got into town late and we were thrilled to get a chance to soak in the hot tub (the main reason we booked the hotel). We arrive, and guess what? The hot tub is “under construction” just as it was over a year ago when I last stayed here. There are two pools/hot tubs in the hotel and they are suspiciously both under construction at the same time. I put on my Nancy Drew hat and decided to do some investigating. I found my way into the court yard and looked through the window into one of the pools. If this pool is under construction, kudos to the tradesman, they pulled off an impeccable 1970’s themed renovation! This freshly renovated pool could easily fool someone into thinking it was built in 1969 without a lick of maintenance since! The hotel smells like an early Las Vegas strip joint. The perfect blend of urine and cheap cigarettes. The tv didn’t work, so I spent my hot tub-free evening staring at the wall, doing my best to keep the dark thoughts from creeping into my mind. When I rolled over in my 3’ wide “queen bed” I fell out, hit my head. Perfect, now I’m angry AND severely concussed. Next time I stay here, it will be my last….. day on earth.
Stayed 1 night in Mar 2024
Response from Lewis on Mar 26, 2024
Thankyou for taking the time to leave such detailed feedback regarding your stay with us, Jesse.

2/10 Terrible

Yness

Travelled with family, Travelled with pets
Disliked: Amenities, property conditions & facilities
I wanted a hot tub. A pool and a hot tub were the filters i used to select my hotel. Of course the pool and hot tub are closed. Have been closed for 2 years according the the check in person they will open on saturday and he will use it before any guests do. Very upset that they were listed as having a pool without having one.
Stayed 1 night in Mar 2024
Response from Lewis on Mar 23, 2024
Thankyou for your feedback, Yness. It is unfortunate that you just missed out on enjoying our facilities during your stay. Hopefully we can welcome you back soon for you to enjoy them

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellent. The front desk person went out of her way to locate us in an appropriate room. The manager phoned later to check on our well being.
Stayed 1 night in Mar 2024
Response from Lewis on Mar 23, 2024
We are so happy to see that you appreciated our efforts to help you get the ideal room choice and our follow up courtesy call, Alan. We hope to make your next stay just as memorable!

6/10 Okay

Isla

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The pool, hot tub and laundry were not available during our stay which was inconvenient. We had to go to an off-site laundry and were offered complimentary passes to a local pool which again, was not convenient. Otherwise, the staff are friendly and the room was adequate and cleaned well.
Stayed 3 nights in Mar 2024
Response from Lewis on Mar 23, 2024
Thankyou for your feedback, Isla. We are sorry to see that you missed out on enjoying our facilities during your stay.

4/10 Poor

Lisa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Paid $225. For a room that was sub-standard, dirty, the fridge didn’t work, and was noisy. Hardly worth the money.
Stayed 1 night in Mar 2024
Response from Lewis on Mar 23, 2024
Thankyou for taking the time to leave us your feedback. We are sorry to hear that you did not find value from your experience. Please give us a chance to make it up to you next time you are in Revelstoke.

8/10 Good

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Good value and close to town. Clean quiet and enjoyable. Also, convenient ground level for luggage.
Stayed 2 nights in Mar 2024
Response from Lewis on Mar 9, 2024
Thankyou so much Joe for taking the time to leave us your feedback from your stay. It is great to see you appreciated your ground floor room assignment and our convenient location, we hope to welcome you back soon!

6/10 Okay

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Lewis on Mar 9, 2024
Thankyou for your feedback, Craig!

8/10 Good

Howard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel to stay at. Staff very pleasant and helpful.
Stayed 5 nights in Feb 2024
Response from Lewis on Mar 9, 2024
We really appreciate your kind words regarding our staff, Howard. I will be sure to pass this on to the team! Thankyou for taking the time to leave us your feedback and ew hope to welcome you back soon!

2/10 Terrible

Glen

Disliked: Cleanliness, staff & service, property conditions & facilities
1. Didn't know the pool was under renovation. The main reason we booked thoe hotel.2. we were not given directions to our room so wandered around. 3. The front desk lady was not very personable. Maybe she was having an off day.
Stayed 1 night in Mar 2024
Response from Lewis on Mar 6, 2024
Thankyou for taking the time to leave us your feedback, Glen, we will use this to improve our services for future guests. We apologise for not meeting your standards during your stay and hope we can make it up to you next time you visit Revelstoke.

6/10 Okay

Kyle

Liked: Staff & service
Stayed 3 nights in Mar 2024
Response from Lewis on Mar 6, 2024
Thankyou for your feedback, Kyle. We hope to merit a better score next time you visit!

8/10 Good

Rob

Stayed 2 nights in Mar 2024
Response from Lewis on Mar 26, 2024
Hi Rob, Thankyou for taking the time to leave us your positive score!

8/10 Good

Andrii

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Lewis on Mar 6, 2024
Thankyou for taking the time to leave us your feedback, Andrii.

10/10 Excellent

Brendan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Property is great for visiting the area. There's a bus stop right out front that takes you downtown and up to the ski resort. Staff was friendly. Pool and hot tub were undergoing renos
Stayed 2 nights in Feb 2024
Response from Lewis on Mar 9, 2024
It is great to see that you enjoyed your stay with us, Brendan. We are proud to be able to partner with Revelstoke Transfers to give our guests free tickets for the resort shuttle. Hopefully we can welcome you back when our facilities are open to enjoy!

6/10 Okay

Greg

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Amenities
They advertised a pool and hot tub and when we arrived we found out it had not been operational for 1 year......on a ski trip a hot tub is highly valued. This was a dissapointment.
Stayed 3 nights in Feb 2024
Response from Lewis on Mar 9, 2024
We understand your disappointment that our pool and hot tub facilities are unavailable at this time. We have tried to communicate as best we can through our 3rd party websites that this is the case and we are sorry that the message did not get across to you. They will be available as of the next few weeks and we hope you are able to return in the future to enjoy them after a long day skiing!

6/10 Okay

Dezarae

Travelled with family
Disliked: Cleanliness, amenities
This was extremely overpriced the tub was gross room smells like dog p*ss it’s definitely noisy and several times there wasn’t hot water.
Stayed 2 nights in Feb 2024
Response from Lewis on Mar 9, 2024
We are so sorry to see that your stay was not up to standards, Dezarae. I will pass on your feedback to our housekeeping team for review.

6/10 Okay

Jonas

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Not Sandman’s fault. Expedia could do a better job of making it clear the pool and fitness room are under construction. I guess it was buried in the fine print somewhere….
Stayed 1 night in Feb 2024
Response from Lewis on Mar 9, 2024
We apologize for the lack of clarity surrounding the closure notice, Jonas. We will use your feedback to improve communication with our guests moving forward. Thankyou for taking the time to leave us your feedback.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Bed has pillows
Stayed 1 night in Feb 2024
Response from Lewis on Mar 9, 2024
We are over the moon to see you appreciated the pillows in the room, Justin!

6/10 Okay

stanley

Travelled with group
Disliked: Amenities, property conditions & facilities
The property and room were generally acceptable except: 1. The bathroom sink was plugged and did not drain within acceptable limits. Maintenance was contacted and the sink was plundered, but that did not solve the problem. Maintenance indicated that they would fix the problem the next day, but the sink was still plugged when we returned to the room. 2. The Wifi was very intermittent. I had to revert to 4G in order to complete my wifi assignments. It should be seamless at a well established motel like this.
Stayed 2 nights in Feb 2024
Response from Front Office Manager on Feb 18, 2024
Thank you for taking the time to share your feedback with us, Stanley. We sincerely apologize for the inconvenience you experienced during your recent stay with us.

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Feb 2024
Response from Front Office Manager on Feb 18, 2024
Thank you for your the lovely 5-star review, Colleen. We hope to see you on your next visit to Revelstoke.

10/10 Excellent

Sallie Ann, Sechelt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable hotel on edge of town
Stayed 1 night in Feb 2024
Response from Front Office Manager on Feb 18, 2024
Thank you for your the lovely 5-star review, Sallie Ann. We hope to see you on your next visit to Revelstoke.

10/10 Excellent

Missy

Business traveller, Travelled with pets, Travelled with partner
Liked: Amenities
Allowing my dog stay for epilepsy for free so very nice! Beds were beautiful! Cozy, very nice soaps, lotions etc
Stayed 1 night in Feb 2024
Response from Front Office Manager on Feb 18, 2024
Thank you for your the lovely 5-star review, Missy. We hope to see you on your next visit to Revelstoke.

10/10 Excellent

tom

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Front Office Manager on Feb 18, 2024
Thank you for the lovely 5-star review, Tom. We hope to see you on your next visit to Revelstoke.

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for a night so I could go skiing. Reasonably priced and clean facilities.
Stayed 1 night in Feb 2024
Response from Front Office Manager on Feb 18, 2024
Thank you for the lovely 5-star review, Jesse. We hope to see you on your next visit to Revelstoke.

6/10 Okay

Darren

Travelled with family
Disliked: Amenities, property conditions & facilities
property was dated with some areas showing excess wear and the cleanliness could have been better. I had a room with 2 double beds where one bed was several inches shorer tha the other bed with a worn matress. The hotel pool and hot tub were not available due to repair and renovation. The hotel was quite expensive without amenities; definitely not worth the price!
Stayed 3 nights in Feb 2024
Response from Front Office Manager on Feb 18, 2024
Thank you for taking the time to share your feedback with us, Darren. We sincerely apologize for the inconvenience you experienced during your recent stay with us.

10/10 Excellent

Sandeep

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was super clean and room had good standard of supplies like tea, coffee, glasses soap etc. It has microwave and fridge, very rare. The only thing which I didn't like was painfully soft mattress which I had trouble sleeping on. In fact my friend slept on floor. Front office was very nice.
Stayed 1 night in Jan 2024
Response from Front Office Manager on Feb 8, 2024
Thank you for your the lovely 5-star review, Sandeep. We hope to see you on your next visit to Revelstoke.

10/10 Excellent

joan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel
Stayed 1 night in Jan 2024
Response from Front Office Manager on Feb 8, 2024
Thank you for your the lovely 5-star review, Joan. We hope to see you on your next visit to Revelstoke.

4/10 Poor

Joe

Stayed 2 nights in Jan 2024
Response from Lewis on Mar 23, 2024
Thankyou for leaving us your feedback, Joe. Please allow us to give you a more positive experience in the future.

10/10 Excellent

lei, calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 3 nights in Jan 2024
Response from Lewis on Feb 2, 2024
Thankyou for your perfect score, Lei. So happy you appreciated our amazing service!See you next time!

10/10 Excellent

Lucian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, service and property. Highly recommended.
Stayed 1 night in Jan 2024
Response from Front Office Manager on Feb 8, 2024
Thank you for your the lovely 5-star review, Lucian. We hope to see you on your next visit to Revelstoke.

8/10 Good

Rebecca

Stayed 1 night in Jan 2024
Response from Lewis on Mar 23, 2024
Thankyou for taking the time to leave us a positive score, Rebecca!

10/10 Excellent

Lee Ann

Liked: Cleanliness, staff & service
Lewis at the front desk was kind and helpful!
Stayed 2 nights in Jan 2024
Response from Front Office Manager on Feb 8, 2024
Thank you for your the lovely 5-star review, Lee Ann. Lewis is indeed a very valuable member of our team. We hope to see you on your next visit to Revelstoke.

4/10 Poor

chris

Travelled with partner
It was reasonably clean, and the room was spacious. The staff were very helpful. However…….we had paid for a unit with a kitchen - but the facilities that made up the ‘kitchen’ were way below what was expected. No toaster, no utensils to wash dishes, no oven. A portable hot plate was not trusted for use. When asked, the staff helpfully provided us a toaster and a washing up brush, but these were basics that should have been there. Bathroom tiny - could not shut the door if person sitting in the loo - have to sit first! The fridge was minute - and had no freezer or icebox - so we were able to use the staff fridge instead. No lift - lugging our bags and ski gear up to the first floor room was a killer. So….. won’t be back again.
Stayed 3 nights in Jan 2024
Response from Front Office Manager on Feb 18, 2024
Thank you for taking the time to share your feedback with us, Chris. We sincerely apologize for the inconvenience you experienced during your recent stay with us.

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Really grateful the manager toko the time to Email me about the pool closure ahead of time so that I was not disappointed on arrival.
Stayed 1 night in Jan 2024
Response from Front Office Manager on Feb 8, 2024
Thank you for your the lovely 5-star review, Scott. We hope to see you on your next visit to Revelstoke.