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Hard Rock Hotel Riviera Maya - All Inclusive

Photo gallery for Hard Rock Hotel Riviera Maya - All Inclusive

2 outdoor pools
Private beach, white sand, beach umbrellas, beach towels
Private beach, white sand, beach umbrellas, beach towels
Private beach, white sand, beach umbrellas, beach towels
2 outdoor pools

Overview of Hard Rock Hotel Riviera Maya - All Inclusive

VIP Access

Hard Rock Hotel Riviera Maya - All Inclusive

4.5 star property

8.2/10 Very good

Popular amenities

  • On private beach
  • Pool
  • Free WiFi
  • Parking included
  • Pet-friendly
  • All-inclusive
Map
Km 72, Carretera Cancun-Chetumal, Puerto Aventuras, QROO, 77710

Explore the area

  • Popular LocationBlu Riviera Maya3 min drive
  • Popular LocationKantenah Lagoon10 min drive
  • Popular LocationDolphin Discovery10 min drive
  • AirportPlaya Del Carmen, Quintana Roo (PCM)20 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

About this area

Puerto Aventuras

Located in Puerto Aventuras, Hard Rock Hotel Riviera Maya - All Inclusive is next to a golf course and on a private beach. The area's natural beauty can be seen at Chac Mol Cenote and Ecopark Kantun Chi, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. Xaman Ha Aviary and Cenote Chaak Tun are also worth visiting. Scuba diving and snorkeling offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours and hiking/biking trails nearby.

What's nearby

  • Blu Riviera Maya - 3 min drive
  • Puerto Aventuras Golf Club - 6 min drive
  • CEDAM Museum - 7 min drive
  • Kantenah Lagoon - 10 min drive
  • Dolphin Discovery - 10 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 67 min drive

Restaurants

  • Salciccium Puerto Aventuras - 5 min drive
  • El Arbolito - 6 min drive
  • Bamboo Cafe & Smoothies - 7 min drive
  • Cafe Ole - 8 min drive
  • Hoo Haa Restaurant and Bar - 8 min drive

About this property

Hard Rock Hotel Riviera Maya - All Inclusive

4.5-star luxury property by the ocean
At Hard Rock Hotel Riviera Maya - All Inclusive, you can look forward to 18 holes of golf, a nightclub, and a roundtrip airport shuttle. This property is a great place to bask in the sun with a private beach, beach massages, and beach umbrellas. Treat yourself to a deep-tissue massage, hydrotherapy, or a body scrub at Rock Spa®, the onsite spa. Be sure to enjoy a meal at any of the 9 onsite restaurants, which feature international cuisine and more. The gym offers Pilates classes and aerobics classes; other things to do include basketball, volleyball, and rock climbing. In addition to a swim-up bar and a poolside bar, guests can connect to free in-room WiFi.
Other perks include:
  • 2 outdoor pools and a children's pool, with a swim-up bar
  • Free self parking and valet parking
  • 2 outdoor tennis courts, express check-out, and massage treatment rooms
  • A billiards/pool table, wedding services, and an elevator
  • Guest reviews say great things about the helpful staff
Room features
All 1264 rooms feature comforts such as 24-hour room service and jetted bathtubs, as well as thoughtful touches like premium bedding and laptop-compatible safes.
More amenities include:
  • Bathrooms with jetted tubs and rainfall showers
  • Flat-screen TVs with premium channels
  • Wardrobes/closets, balconies, and separate sitting areas

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkeling

Land activities

Climbing wall
Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global), Safe Travels (WTTC - Global), and COVID-19 Guidelines (CDC)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Enhanced food service safety measures are in place
On-site PCR COVID-19 testing is available for a USD 150 fee; reservations required for on-site testing
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)

Food and drink

  • 9 restaurants and 2 coffee shops
  • 7 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Restaurants on site

  • The Market
  • Pizzeto
  • Frida
  • Ipanema
  • Zen

Things to do

  • 18 holes of golf
  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Aerobics classes
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Fitness center
  • Full-service spa
  • Kayaking
  • Mini golf
  • Nightclub
  • Pilates classes
  • Rock climbing
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • Tennis
  • Volleyball
  • Yoga classes
  • Ziplining

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free rollaway/extra beds
  • Grocery/convenience store
  • Mini golf
  • Snack bar/deli
  • Supervised childcare (surcharge)

Conveniences

  • ATM/banking services
  • Elevator
  • Gift shop/newsstand
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Golf cart
  • Golf clubhouse
  • Golf clubs
  • Golf lessions with a pro
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (87823 square feet of space)
  • Meeting rooms

Outdoors

  • Beach umbrellas
  • Garden
  • Private beachfront location
  • Terrace

Spa

  • 50 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hot springs/mineral springs
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - sports
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Handrails in stairways
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Beach towels
  • Designated smoking areas (fines apply)
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free rollaway beds
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels

Entertainment

  • Flat-screen TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

Outdoor space

  • Balcony

More

  • Access via exterior corridors
  • Connecting rooms available
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 5:30 AM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per pet, per stay
Welcoming dogs and cats only
2 per room (up to 40 lbs)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Free rollaway/extra beds

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 68 per person (roundtrip)
  • Pet fee: USD 150 per pet, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the spa, and guests under 17 years old are only allowed with adult supervision

Property is also known as

All Inclusive Hard Rock Hotel Riviera Maya
Hard Rock Hotel All Inclusive Riviera Maya
Hard Rock Hotel Maya
Hard Rock Hotel Maya Riviera
Hard Rock Hotel Riviera
Hard Rock Hotel Riviera Maya
Hard Rock Hotel Riviera Maya All Inclusive
Hard Rock Hotel Riviera Maya All Inclusive Puerto Aventuras
Hard Rock Riviera Maya
Hard Rock Riviera Maya Puerto Aventuras
Hard Rock Hotel Riviera Maya Puerto Aventuras
Hard Rock Hotel Riviera Maya All Inclusive Solidaridad
Hard Rock Hotel Riviera Maya Solidaridad
Hard Rock Riviera Maya Inclus
Hard Rock Hotel Riviera Maya All Inclusive
Hard Rock Hotel Riviera Maya - All Inclusive Puerto Aventuras

Frequently asked questions

Does Hard Rock Hotel Riviera Maya - All Inclusive have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

How much does it cost to stay at Hard Rock Hotel Riviera Maya - All Inclusive?

As of Dec 10, 2022, prices found for a 1-night stay for 2 adults at Hard Rock Hotel Riviera Maya - All Inclusive on Dec 22, 2022 start from CA $581.76, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hard Rock Hotel Riviera Maya - All Inclusive pet-friendly?

Yes, Hard Rock Hotel Riviera Maya - All Inclusive allows cats and dogs (limit 2 per room) with a maximum weight of up to 40 lbs per pet. There's a fee of USD 150 per pet, per stay.

How much is parking at Hard Rock Hotel Riviera Maya - All Inclusive?

Self parking and valet parking are free at this property.

What time is check-in at Hard Rock Hotel Riviera Maya - All Inclusive?

Check-in is from 3:00 PM - 5:30 AM.

What time is check-out at Hard Rock Hotel Riviera Maya - All Inclusive?

Check-out is at noon.

Does Hard Rock Hotel Riviera Maya - All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 68 per person applies.

Are there all-inclusive benefits at Hard Rock Hotel Riviera Maya - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include snorkeling, kayaking, tennis, and more.

Overall score and ratings

8.2

Very good

Rating 10 - Excellent. 530 out of 1000 reviews" "
" "10 - Excellent 53%
Rating 8 - Good. 251 out of 1000 reviews" "
" "8 - Good 25%
Rating 6 - Okay. 93 out of 1000 reviews" "
" "6 - Okay 9%
Rating 4 - Poor. 77 out of 1000 reviews" "
" "4 - Poor 8%
Rating 2 - Terrible. 49 out of 1000 reviews" "
" "2 - Terrible 5%

8.9/10

Cleanliness

8.7/10

Staff & service

8.0/10

Amenities

8.5/10

Property conditions & facilities

8.0/10

Eco-friendliness

10/10 Excellent

Leon
Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We hade a great enjoyable time. Great friendly staff.