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Overview of Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive

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Private beach, white sand, sun loungers, beach umbrellas
Private beach, white sand, sun loungers, beach umbrellas
Private beach, white sand, sun loungers, beach umbrellas
3 outdoor pools, pool umbrellas, sun loungers

4.3/5 Excellent

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment

Explore the area

    Popular LocationDolphinaris Riviera Maya Park4 min drive
    Popular LocationCEDAM Museum8 min drive
    Popular LocationPuerto Aventuras Marina12 min drive
    AirportPlaya Del Carmen, Quintana Roo (PCM)21 min drive

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About this area

Puerto Aventuras

Located in Puerto Aventuras, Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive is next to a golf course and on a private beach. The area's natural beauty can be seen at Xpu-ha Beach and Xcaret Eco Theme Park, while Ecopark Kantun Chi and Xplor Theme Park are popular area attractions. Dolphinaris Riviera Maya Park and Yucatek Divers are also worth visiting. Spend some time exploring the area's activities, including golfing.
Visit our Puerto Aventuras travel guide
Popular Location

What's nearby

  • Dolphinaris Riviera Maya Park - 4 min drive
  • CEDAM Museum - 8 min drive
  • Puerto Aventuras Marina - 12 min drive
  • Chac Mol Cenote - 13 min drive
  • Oasis Beach - 18 min drive

Getting around

  • AirportCancun Intl. Airport (CUN) - 67 min drive

Restaurants

  • Toro — 1 min walk
  • Ciao — 1 min walk
  • Ranchero Kiki — 7 min drive
  • Le Bistrot Chez Dede & Lalo — 12 min drive
  • Paparazzi — 12 min drive

About this property

Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive

Adults-only luxury on the beach
Catch some rays on Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 9 restaurants. All 577 rooms boast private spa tubs and jetted tubs, plus free WiFi and LCD TVs with satellite channels. Other amenities available to guests include balconies, 24-hour room service, and separate bathtubs and showers.
Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive offers 577 air-conditioned accommodations with private spa tubs and laptop-compatible safes. Rooms open to balconies. LCD televisions come with premium satellite channels.

Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, designer toiletries, and hair dryers. This Puerto Aventuras property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

2 outdoor tennis courts and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Rock Spa has 50 treatment rooms including rooms for couples. Services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Snorkeling

Land activities

Bicycling
Tennis

Entertainment

Onsite entertainment and activities
Access to onsite clubs
Onsite live performances

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows industry sanitization guidelines of Safe Travels (WTTC - Global)

Social distancing

Contactless check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • All buffet and à la carte meals, snacks, and beverages included
  • 9 restaurants and 2 coffee shops
  • 7 bars/lounges and 1 swim-up bar
  • 24-hour room service

Things to do

  • 18 holes of golf
  • 3 outdoor pools
  • 2 outdoor tennis courts
  • Aerobics classes
  • Basketball
  • Billiards/pool table
  • Fitness center
  • Free water park access
  • Full-service spa
  • Karaoke
  • Mini golf
  • Nightclub
  • Pilates classes
  • Rock climbing
  • Spa tub
  • Tennis
  • Volleyball
  • Ziplining

Family friendly

  • 3 outdoor pools
  • Dry cleaning service
  • Free water park access
  • Grocery/convenience store
  • Mini golf
  • Waterslide

Conveniences

  • ATM/banking services
  • Elevator
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Golf cart
  • Golf clubhouse
  • Golf clubs
  • Golf lessons
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tennis lessons
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business center
  • Meeting rooms
  • Conference center

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • 50 treatment rooms
  • Aromatherapy
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Couples dining
  • Designated smoking areas
  • Romance packages available
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Linens

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Separate bathtub and shower
  • Towels

Entertainment

  • LCD TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Private spa tub
  • Turndown service

Policies

Check-in

Check-in from 3:00 PM - 5:30 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

This property welcomes adults only
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: USD 90.00 per room (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Hard Rock Hotel Riviera Maya Adults Solidaridad
Hard Rock Riviera Maya Adults Only
Hard Rock Riviera Maya Adults Only Puerto Aventuras
Hard Rock Hotel Riviera Maya Adults
Hard Rock Hotel Riviera Maya Adults Puerto Aventuras
Hard Rock Hotel Riviera Maya Adults All Inclusive
Hard Rock Hotel Riviera Maya Adults Only All Inclusive
Hard Rock Riviera Maya Adults

Frequently asked questions

Can I cancel my reservation for free at Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive and receive a full refund?
Yes, Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive offers free cancellation on select room rates, because flexibility matters! Please refer to Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive cancellation policy on our site for more details about any exclusions or requirements.
Does Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive have a pool?
Yes, this property has 3 outdoor pools.
Is Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive pet-friendly?
No, pets are not allowed at this property.
How much is parking at Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive?
Self parking and valet parking are free at this property.
What time is check-in at Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive?
Check-in is from 3:00 PM - 5:30 AM.
What time is check-out at Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive?
Check-out is at noon.
Does Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of USD 90.00 per room, roundtrip, applies.
Are there all-inclusive benefits at Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive?
Yes, the property is all-inclusive. All food and beverages are included, and activities include snorkeling, kayaking, bicycling, and more.
Where is Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive located?
Located in Puerto Aventuras, this beachfront property is next to a golf course, 1.4 mi (2.3 km) from Dolphinaris Riviera Maya Park, and 3.1 mi (5 km) from Ecopark Kantun Chi. Puerto Aventuras Marina and Puerto Aventuras Golf Club are also within 2 mi (3 km).
4.3
Excellent
5 - Excellent
150
4 - Good
60
3 - Okay
27
2 - Poor
7
1 - Terrible
10

4.4/5

Cleanliness

4.5/5

Staff & service

4.2/5

Amenities

4.4/5

Property conditions & facilities

1/5 Terrible

Travelled with partner
Sad face IconDisliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a trip for my boyfriend and I to go to the Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive. Our shuttle driver was re-directed to the Hacienda section saying the Heaven (Adults Only) was closed. We made our reservation in June and our payment was accepted for the Hard Rock Hotel Riviera Maya - Adults Only even though it has been closed for months due to COVID. I just wanted people to know this as I noticed you can still book rooms at the Adults Only section of the resort on Expedia despite it being closed. We paid a lot of money to stay at that place (based on the pictures and amenities) and it was very disappointing to find out at the last minute we were actually staying somewhere else.
Stayed 6 nights in Oct 2020

2/5 Poor

Travelled with family, Travelled with partner
Sad face IconDisliked: Cleanliness, staff & service, amenities, property conditions & facilities
Este hotel está cerrado me hospedé en Hard Rock Hacienda no me puedo comunicar con ustedes o algún representante
Stayed 7 nights in Sep 2020

4/5 Good

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and willing to make sure we had the best stay.
Stayed 4 nights in Mar 2020

5/5 Excellent

Travelled with group
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Our group of 8 in their late 30s had a great time at the pool on the adults side each day. The music playing throughout the resort was great. Food was fine. Only complaint is that the rooms are loud at night - the noise from the hallways carries into the rooms. Once we got earplugs we were fine.
Stayed 4 nights in Feb 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort !! Not as bog as we thought which was great .
Stayed 6 nights in Feb 2020

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