6/10 Okay
laura m.
Jan 12, 2024
Liked: Cleanliness
Had to wait!!!!
We had to wait over an hour an a half just to check in because they were still cleaning it. Check in was at 4 pm. Then I still had to call customer service for the right code afterwards because I still could not get in. It was new years weekend and I had a long hold. We drove from Texas just to sit almost 2 hours in the car, they could of at least messaged about the late check in or make up for it by letting me stay later but management said 4pm is not a guarantee time even thou I got several emails stating code would not work till 4 which to me is a guarantee check in time , I’ve stayed at several rentals and it’s always at 4. To wait almost 2 hours to check in after paying such a hefty price is ridiculous. Worst rental experience I’ve ever had!
laura m.
Stayed 2 nights in Dec 2023