We did not stay here after we saw the advertised heated pool was in fact not filled with water and after reading other reviews we realized it had not been filled for several years. False advertising at its worst. The grounds were messy, the entrance had a locked gate with barbed wire at the bottom, and while we were in front of our unit deciding whether to stay there or not, we heard and saw a group of homeless people just outside the broken fence next to our unit arguing and throwing food around. I was under the impression that we would have to pay even if we cancelled our reservation and so after a first quick look at the unit we said we would be back later with our other family members. When we came back a couple of hours later we realized we had forgotten to check the pool. The non-pool was the last straw. No water in an empty pool with a rickety broken fence around it on a 35C degree day next to another broken fence with homeless people living next door arguing and the unkempt look to all the grounds did it for us. At a cost of over $300 a day and a $100 damage deposit besides! We were extremely shocked that such a place was allowed by the city of Penticton to operate, or to be advertised by Hotels.com. We have been charged for that one-day non-stay for a place where we would never stay. The manager said he couldn't cancel our reservation, only Expedia? could do that. Hotels.com told us they couldn't cancel it, only the owner could. Honest business practice?
