Lodges in Orleans County

"I enjoyed their Hospitality, housekeeping is everyday. The convenience is perfect. The location is close to the Airport and shopping for everything and to eat and just across the way. My dislikes about her place is the Safety. I was given a room with no lock. My window, thank God I checked before going to bed was unlocked. My room after being cleaned and before I had a chance to sleep in my bed or use my towels; was soiled. I showed Housekeeping, she found it hard to believe though you could see that she understood and knew I was telling the truth. My door and window again were left opened after my Room attended. My overall, the place has such great potential, it's beautiful in some areas, it's a great place. Do not let the outside deceive you. I had a wonderful time because I chose to. God bless you all and make it a great time!"

"When I checked in,it was early and they said room was clean and ready to check in aroubd 2, therefore, checked in. When opened the room, it was NOT clean,sheets were piked ontbe bad, garbage still in the room, it was NOT ready. Then, put me in a room that had NO privacy, windows facing the inside sitting and eating area, as i specifically requested privacy when i check in, this was unacceptable either. So, when got to the THIRD ROOM, there was NO instructions on how to even use the TV, the WiFi information was not correct on the information sheet provided at check in. When I called to ask, the staff made me feel stupid and little andbc of this, didn't even bring up thw WiFi as to not be belittled in their passive aggressive way. I have wanted to stay at this hotel for YEARS, finally had the opportunity, and was a complete and utter DISASTER. Will NEVER stay there again. Should have stayed at a different property."

"The floor in our room was very dirty, not well suited for elderly, long walks to the rooms."

"not worth the money, very poor mantained hotel"

"Parking easy. Staff nice. Place really worn down and not clean. "

"Took 35 minutes for a shuttle to get 2 miles from the airport, no call from desk clerk to alert driver. Room lock on door malfunctioning. Urine in the toilet upon entry into the bathroom, obviously left by cleaning staff or never checked. Absolutely disgusting."

"No one at front desk. A sign was up stating the county ordered the hotel closed. Several people were standing around trying to get help or a refund. This hotel was literally shut down. "

"The airport shuttle was easy to use even if you arrive super late. Call upon arrival. Location to RIT is not bad, short uber. Our room felt musty and smelled full of cleaning chemicals. We ended up airing out the room and running the fans. I would not recommend if you an afford a few extra $. "

"Breakfast was fantastic "