6/10 Okay
Elizabeth, New Paltz
Travelled with family
Jun 18, 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Upsides: Clean and quiet, perfect for the needs I had - namely a place to rest and wash the sand off after spending the whole day out exploring the beautiful Oregon coast.
Downsides: Finicky card reader kept rejecting working cards even though staff member said they take both master/visa and credit/debit. Tap doesn't work at all either. Eventually got the first night paid for, but night 2 refused to go through. Told me I could just do it in the morning before 11. Next day different staff member zero issues with payment, but didn't bother informing me that my key cards wouldn't work anymore so I went out with them and returned super late and tired out from more fun exploring only to find I couldn't get in from guest parking (which honestly looked like the door lock had been messed with enough to break the card reader) and that I was locked out of my room. No staff at desk when passed by the first time through the main entrance to reach my room on the 3rd floor. After learning my key cards didn't work went back down and eventually got a third different staff member who informed me about key cards timing out and asked me why I didn't get new ones when I paid for my second night. She quickly fixed that issue thankfully, but I got the impression that front desk staff don't really care about providing any service to customers at this location.
Overall/tldr: Nice rooms and location (few minutes drive from the beach!) with good house keeping but poor front desk service.
Elizabeth
Stayed 2 nights in Jun 2024