Find Hotels by Sandals Resorts in Montego Bay

Overall great experience! Service staff is very good. Plenty of entertainment at night. The beach area is small but nice. Lazy River, slide and pools are fun. Food is decent. Covid testing process could use improvement. There is no reason why you should have an appt for 10am and not be done until 12:30pm. Day pass users are a little rude.

The staff and accommodations were great.

Clean

I read so many bad reviews on this resort that i was concerned prior to going. However, my family had the greatest vacation ever from start to finish! 1. Customer Service - Customer service was EXCELLENT as we stepped off our shuttle. The entire staff was WONDERFUL. My bank gave me issues but the front desk staff were patient and was a great help! Blue Team was great and got my 2 year old to dance! Our needs were always met. Surprisingly, I was given a better room in an excellent location than originally requested! 2. Room Service - I read that toilet paper, water and drinks were not kept in supply in the rooms, and for this reason went by the store before going to the resort. Well, it was a waste of money because our room was always kept stocked up and clean! Andale always made sure that the kids and I had what we needed! The rooms were cleaned daily and we had plenty of towels, washcloths, soaps, toilet paper, etc. and NO we were not in Privilege! Room Service staff was ALWAYS nice, even when ordering food for the room. My 2 year old would only eat grilled cheese (not even on the menu) and she got it. 3. Property and room were beautiful. Pool, water park and lazy river were great (need small floats for small kids). Didn't make it to bowling. Restaurants and staff are excellent. I wasn't a huge fan of the lunch/dinner buffet. Breakfast was yummy! They adored us and showed us much love. It felt like family! I want to say more with names but there's not enough room to!

I had a very pleasant resort experience