Mic Mac Mall Tours and Activities

Once again, the staff is exemplary. Efficient, helpful and effective. I will return to this Hotel, even though it requires much updating in the rooms and public spaces. Nothing beats the quality of service provided by the hotel staff!

Loved the location close to waterfront and convention center

Front desk workers customer service was poor. Checked in on a quiet Monday night- we were the only ones at check in and they rushed my husband and two infants down to parking while I was checking in but because we didn’t have the parking pass he was unable to park in hotel area parking and how to go to general area where there was no elevator access to hotel so had to take the stroller with twin infants all through the car park and up the car park ramps. I had called twice to request two cribs be put aside for our room- they were a requirement for our boys that where booked in for surgery at the IWK the next morning. Front desk said sorry they only had one crib. After I explained the situation they were able to find a second crib but seemed reluctant to do so and no apologies and overall acted like it wasn’t their problem and they didn’t want to be working there.