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Reviews of Hotel Burbank

3 out of 5
Hotel Burbank
150 E Angeleno Ave, Burbank, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 2220 out of 3880 reviews" "
Rating 8 - Good. 950 out of 3880 reviews" "
Rating 6 - Okay. 359 out of 3880 reviews" "
Rating 4 - Poor. 204 out of 3880 reviews" "
Rating 2 - Terrible. 147 out of 3880 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is clean and straightforward, with a great bar/restaurant. The staff is friendly and helpful.
Stayed 1 night in May 2024

6/10 Okay

Hadalinda

Stayed 1 night in Mar 2024

10/10 Excellent

Lowell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the hotel very much. It was clean and quiet and close to several nice restaurants in easy walking distance. The parking garage is difficult to figure out but the HELP button at the gate actually worked and my issue was quickly resolved. The parking fee seems very high though.
Stayed 3 nights in May 2024
Response from Prisa Hafezi on May 21, 2024
Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we're glad to hear that we succeeded.

10/10 Excellent

Krystle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and the staff were friendly and helpful.
Stayed 1 night in May 2024
Response from Prisa Hafezi on May 21, 2024
Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we're glad to hear that we succeeded.

10/10 Excellent

Michelle C., Forestville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was only there for one day and it suited my needs. It was nice enough that I would stay there again, but nothing stood out during that brief trip.
Stayed 1 night in May 2024
Response from Prisa Hafezi on May 21, 2024
Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we're glad to hear that we succeeded.

10/10 Excellent

Philippa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great day
Stayed 2 nights in Apr 2024
Response from Prisa Hafezi on May 21, 2024
Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we're glad to hear that we succeeded.

10/10 Excellent

Philippa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in May 2024
Response from Prisa Hafezi on May 21, 2024
Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we're glad to hear that we succeeded.

10/10 Excellent

Philippa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my favorite hotel
Stayed 3 nights in May 2024
Response from Prisa Hafezi on May 21, 2024
Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we're glad to hear that we succeeded.

8/10 Good

Tammy, Eugene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a gem in a nice, safe area close to the freeway and other amenities. My only complaint is this trend I’m noticing where hotels now place their shower heads as high up to the ceiling in the bathroom as possible. A short person like myself has to step up to stand on the top of the edge of the tub to move the shower head into a convenient position. At one point someone is going to slip and injure themselves enough to warrant a lawsuit. Lower the dang thing, not every guest is 7 feet tall!
Stayed 1 night in May 2024
Response from Prisa Hafezi on May 21, 2024
Your feedback about your recent stay is important to us, and we apologize for any inconveniences you encountered. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future

8/10 Good

Michaela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location...restaurant and bar were great. Room was nice
Stayed 4 nights in May 2024
Response from Prisa Hafezi on May 21, 2024
Your feedback about your recent stay is important to us, and we apologize for any inconveniences you encountered. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future

10/10 Excellent

Imee Rose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I really like that the area around hotel had a lot of dining areas, taverns, and shopping centers.
Stayed 2 nights in May 2024
Response from Prisa Hafezi on May 21, 2024
Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we're glad to hear that we succeeded.

10/10 Excellent

guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Prisa Hafezi on May 21, 2024
Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we're glad to hear that we succeeded.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet property.
Stayed 1 night in May 2024
Response from Prisa Hafezi on May 21, 2024
Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we're glad to hear that we succeeded.

2/10 Terrible

Balkis

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smell like a urine, dirty carpet and chairs smill like mildew
Stayed 2 nights in May 2024
Response from Prisa Hafezi on May 21, 2024
Your feedback about your recent stay is important to us, and we apologize for any inconveniences you encountered. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future

10/10 Excellent

Jill

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were comfortable and the shower was very nice.
Stayed 4 nights in May 2024
Response from Prisa Hafezi on May 21, 2024
Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we're glad to hear that we succeeded.

2/10 Terrible

Robert

Travelled with family
Disliked: Staff & service
Over $200 a night is too much for the room conditions
Stayed 3 nights in May 2024
Response from Prisa Hafezi on May 21, 2024
Your feedback about your recent stay is important to us, and we apologize for any inconveniences you encountered. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future

10/10 Excellent

Hernan

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 2 nights in May 2024
Response from Prisa Hafezi on May 21, 2024
Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we're glad to hear that we succeeded.

10/10 Excellent

Justea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how the hotel was renovated. Super cute and boutique-like! Great location, comfy beds, great service and safe parking.
Stayed 3 nights in Mar 2024
Response from Prisa Hafezi on May 21, 2024
Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we're glad to hear that we succeeded.

10/10 Excellent

Vagho

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Prisa Hafezi on May 21, 2024
Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we're glad to hear that we succeeded.

8/10 Good

Roxanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in May 2024
Response from Prisa Hafezi on May 21, 2024
Your feedback about your recent stay is important to us, and we apologize for any inconveniences you encountered. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future

10/10 Excellent

Donnat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Prisa Hafezi on May 21, 2024
Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we're glad to hear that we succeeded.

8/10 Good

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is well located within walking distance of shops and restaurants. The parking is reasonable at $22/day. The staff is friendly.
Stayed 2 nights in May 2024
Response from Prisa Hafezi on May 15, 2024
Your feedback about your recent stay is important to us, and we apologize for any inconveniences you encountered. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future

10/10 Excellent

Cynthia, moreno valley

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Prisa Hafezi on May 15, 2024
Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we're glad to hear that we succeeded.

10/10 Excellent

Patricia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location and price
Stayed 3 nights in May 2024
Response from Prisa Hafezi on May 15, 2024
Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we're glad to hear that we succeeded.

10/10 Excellent

Noueta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Prisa Hafezi on May 15, 2024
“Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we're glad to hear that we succeeded.

10/10 Excellent

Noueta

Travelled with partner
Liked: Cleanliness, staff & service, amenities
My husband and I drove to Burbank for an appointment that was five min walk from the hotel. Our stay from May 9-13th was wonderful check in was quick and easy, the front desk and housekeeping employees that we did approached were all friendly and approachable; when we have questions or needing something. The hotel entrance is very beautiful when entering is so spacious and clean, you can literally sit there all day and not having to leave the hotel. it has a restaurant, bar and lounge area to sit and enjoy a meal or just hangout. The room itself is dated but is expected. Overall we enjoyed our stay and we will definitely stay at hotel Burbank again….what we did regret was not touring Burbank, as we were leaving we found a restaurant not far from the hotel called(not another broken egg) the food is good, so for anyone visiting Burbank look for this restaurant. We seen many restaurants and shopping in walking distance literally 1-5 min walk. the whole Burbank area is by far the cleanest, safe and the best city in LA.
Stayed 3 nights in May 2024
Response from Prisa Hafezi on May 15, 2024
Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we're glad to hear that we succeeded.

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay!
Stayed 1 night in Apr 2024
Response from Prisa Hafezi on May 14, 2024
Hello , thank you so much for taking the time to leave your feedback. We are ecstatic to hear that we have exceeded your expectations. We hope to see you in the near future! Have a great week!

10/10 Excellent

Harabella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice stay for my mom and I. So clean and quiet. The room was perfect for us. This is my second time booking this hotel. And it was great both times
Stayed 1 night in May 2024
Response from Prisa Hafezi on May 14, 2024
Hello , thank you so much for taking the time to leave your feedback. We are ecstatic to hear that we have exceeded your expectations. We hope to see you in the near future! Have a great week!

8/10 Good

Desiree

Travelled with partner
Really cute hotel. Pool was nice too. It’s got a boutique vibe. Music playing was a good selection. Great cafe and food selection. Not overpriced. Everyone who worked there, especially cleaning staff, were beautiful souls. Only issue, we were put originally by an elevator. Asked for a quieter room, they put us on the side where you hear freeway traffic, train and horn sounds, and the A/C was loud. They changed us to the mountain view side and it was so much better for our last two nights. I just wished we were placed there in the first place because it was inconvenient packing our stuff and moving. Otherwise, great place.
Stayed 3 nights in May 2024
Response from Prisa Hafezi on May 14, 2024
Your feedback about your recent stay is important to us, and we apologize for any inconveniences you encountered. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future

10/10 Excellent

Edgar De

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great stay
Stayed 4 nights in Apr 2024
Response from Prisa Hafezi on May 14, 2024
Hello , thank you so much for taking the time to leave your feedback. We are ecstatic to hear that we have exceeded your expectations. We hope to see you in the near future! Have a great week!

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from Prisa Hafezi on May 14, 2024
Hello , thank you so much for taking the time to leave your feedback. We are ecstatic to hear that we have exceeded your expectations. We hope to see you in the near future! Have a great week!

10/10 Excellent

Miriam

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I love to stay here. The area is fun and convenient. It’s always cleans and the restaurant downstairs always good when we need something
Stayed 1 night in May 2024
Response from Aaron Orellana on May 13, 2024
We're thrilled that you and your family love staying with us! It's great to hear that you find the area fun and convenient, appreciate the cleanliness, and enjoy the restaurant downstairs. If there's anything else we can do to make your stays even more enjoyable, please let us know. We look forward to welcoming you and your family back for more memorable experiences!

8/10 Good

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Prisa Hafezi on May 14, 2024
Your feedback about your recent stay is important to us, and we apologize for any inconveniences you encountered. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good energy, fast check in.
Stayed 1 night in Apr 2024
Response from Prisa Hafezi on May 13, 2024
Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we're glad to hear that we succeeded

10/10 Excellent

Xiomara M.

Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything!!
Stayed 3 nights in May 2024
Response from Aaron Orellana on May 13, 2024
That's wonderful to hear! We're thrilled that you enjoyed everything about your stay with us. If you have any specific highlights or memories you'd like to share, we'd love to hear them. We look forward to welcoming you back for another fantastic experience in the future!

10/10 Excellent

Efrain, Castle Rock

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful place to stay. Short walk to the Black Angus restaurant. Staff was very pleasant and helpful. Lady in the cafe was fabulous.
Stayed 1 night in May 2024
Response from Aaron Orellana on May 13, 2024
Thank you for your kind words! We're thrilled to hear that you had a wonderful experience during your stay. It's great to know that you found our location convenient, enjoyed dining at Black Angus, and appreciated our pleasant and helpful staff, especially our wonderful cafe team! We look forward to welcoming you back for another enjoyable stay!

10/10 Excellent

Marissa

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
It was good area near and accessible to every thing mostly restaurant. The only thing my complain is when we get in to our room smell like smoke cigarette . I have a kid with me and smell bad but they transfer us to a different room. So it was good the stuff are very helpful and friendly.
Stayed 2 nights in May 2024
Response from Prisa Hafezi on May 13, 2024
Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we're glad to hear that we succeeded.

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Aaron Orellana on May 13, 2024
Thank you for your 5 out of 5 review! We appreciate your kind words and are thrilled that you had a great experience with us. We look forward to welcoming you back again soon!

6/10 Okay

Molly

The hotel looked nice inside, but the bathtub looked like someone had just dumped a dirty mop bucket and forgot to rinse afterward. It is right next to I-5 and there was a lot of noise from traffic. Also, the curtains were gauzy and did nothing to block light. I went to check out the pool in the morning and got locked out and had to find my way around the block back to the lobby. Lastly, the parking situation is confusing. I didn’t know it cost additional and arriving late at night I had trouble finding a direct route from the parking garage to the check in. No signage.
Stayed 1 night in May 2024
Response from Prisa Hafezi on May 12, 2024
Your feedback about your recent stay is important to us, and we apologize for any inconveniences you encountered. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future

10/10 Excellent

Arturo

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Prisa Hafezi on May 13, 2024
Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we're glad to hear that we succeeded.

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay
Stayed 2 nights in May 2024
Response from Prisa Hafezi on May 11, 2024
Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we're glad to hear that we succeeded.

4/10 Poor

cristina

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
The hotel from the outside looks nice but the inside needs updating, furnishing. rugs etc. The current furniture is outdated and the hallways smelled and the garbage that was collected for the day was at full view in front of my room. On the other hand the staff was really nice.
Stayed 1 night in May 2024
Response from Prisa Hafezi on May 12, 2024
Thank you for sharing your feedback about your stay! We apologize for any inconvenience caused by the lack of signage within the hotel . Your comments are valuable to us, and we will work on improving these aspects to ensure a better experience for our guests. If there's anything else you'd like to share or if you have any other suggestions, please feel free to let us know. We appreciate your understanding and hope to welcome you back for a smoother experience next time!

10/10 Excellent

carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in May 2024
Response from Prisa Hafezi on May 11, 2024
Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we're glad to hear that we succeeded.

6/10 Okay

Doris

Travelled with family, Travelled with group
I did not like the fact that I have to pay extra to get into a suite and paid over $350 per night and the room was ichy and smelled like someone was smoking marijuana in the room. no ventalition in the bathroom, view was awful and we had to wait and call twice to have someone spray the room. And it did not take away the strong smell of Marijuana.
Stayed 1 night in May 2024
Response from Prisa Hafezi on May 12, 2024
Thank you for sharing your feedback about your stay! We apologize for any inconvenience caused by the lack of signage within the hotel . Your comments are valuable to us, and we will work on improving these aspects to ensure a better experience for our guests. If there's anything else you'd like to share or if you have any other suggestions, please feel free to let us know. We appreciate your understanding and hope to welcome you back for a smoother experience next time!

10/10 Excellent

Alicia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I stayed here a few months ago and loved it! Same feeling this time around. Wonderful staff, clean and comfortable rooms and close to universal studios!
Stayed 1 night in May 2024
Response from Prisa Hafezi on May 11, 2024
Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we're glad to hear that we succeeded.

10/10 Excellent

Linda Jean, Aurora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at the hotel Burbank was very nice. I stayed a total of 4 days and nights and was very happy. It was my first trip to California. It was most enjoyable. There's many restaurants near walking distance or you can doordash them to the room. I would stay here again. The pool area is nice. Plenty of room to sit. The staff was very helpful.
Stayed 4 nights in May 2024
Response from Prisa Hafezi on May 11, 2024
Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we're glad to hear that we succeeded.

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 7 nights in May 2024
Response from Aaron Orellana on May 11, 2024
We're glad to hear that you appreciated our great location! If there's anything specific you enjoyed about it or any suggestions you have, feel free to share. We're always looking for ways to make our guests' experiences even better!

6/10 Okay

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at the Hotel Burbank for many years and every time I go it’s slightly worse and there’s some new charge or a fee has gone up in price. Overnight parking was $10 last year and it’s now $20 and my last stay I was charge $25 for early check in??? Which I have never heard of in my life, if my room is ready and just sitting there and I ask if an early check in is possible (not demanding it, just seeing if I even can) and they say yes my room is already ready but I have to pay extra to get in??? That is just insane to me. Also the price has almost doubled for rooms while the quality has gone down. Still upset that free breakfast was taken away when management changed too but this hotel remains the most convenient when I work in or visit the area.
Stayed 1 night in Apr 2024
Response from Aaron Orellana on May 11, 2024
Thank you for sharing your experience with us. We apologize for any inconvenience caused by the changes in fees and the removal of free breakfast. Your feedback regarding these matters is valuable to us, and we will take it into consideration as we continue to improve our services. We understand your concerns and strive to provide the best experience possible for our guests. We appreciate your loyalty and hope to have the opportunity to exceed your expectations on your next visit.

10/10 Excellent

Susana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property was at a great location, also very clean and friendly staff, would recommend!
Stayed 2 nights in May 2024
Response from Aaron Orellana on May 10, 2024
Thank you for your positive feedback! We're delighted to hear that you enjoyed our great location, cleanliness, and friendly staff during your stay. Your recommendation means a lot to us, and we look forward to welcoming you back in the future!

8/10 Good

Maggie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff can be more attentive and flexible with changing rooms Housekeeping was great
Stayed 2 nights in Apr 2024
Response from Aaron Orellana on May 10, 2024
Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced with our front desk staff. We will address this issue to ensure better attentiveness and flexibility in accommodating room changes in the future. On a positive note, we're glad to hear that you found our housekeeping services great. We appreciate your review and hope to have the opportunity to improve your experience on your next visit.