- Liked: Staff & service, amenities
When I booked this room months ago I asked for no feathers and for the room to be throughly vacuumed sue to allergies. I even called 2 weeks prior to my arrival to confirm the request. When we arrived, the room was not ready for us, and this was unacceptable after traveling for 20hrs. We were given a room which was a standard room & it was defeather the next day. Due to my request not being met, I spent my entire 2 days bed ridden due to my allergies - for a world class hotel I am extremely disgusted and as a result I have suffered!