2/5 Poor
Melissa, Brooklyn
May 14, 2022
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This hotel is in the middle of tourist central. No thank you.
And the air conditioning in my room was broken. The very nice engineer came up after I called the from desk to tell them it was 80 degrees in my 12th floor room. The engineer unscrewed panels from the ceiling to try to figure out the problem. He told me it should be fine in a few minutes. It wasn’t, and I woke up in a pool of sweat. I was supposed to stay at the Hollywood Roosevelt for six nights. One was enough for me.
Though the managers I spoke to, Ashley and Eduardo (I may have those wrong..) were both very very nice and helpful, and when I checked out the next morning after my sweaty night’s sleep, Eduardo comped my room. Although that was certainly the right thing to do, I was still very appreciative. The managers definitely did their best to compensate me for an unfortunate situation.
Stayed 6 nights in May 2022