The owner sent a welcoming message that included the phrase, “If anything in the unit does not warrant a 5-star rating, let me now.” I politely replied with a list of 10 items: Musty smell, mold on bathroom tile, AC unit extremely loud, screen doors hard to slide, furniture is tired, cabinets old, appliances are white, queen bed rather than king (I admitted I knew this from the description, but a 5-star unit usually has this luxury), plastic cover over the mattress, and air did not circulate enough in the bathroom. He sent people out to remedy 3 items. When I stated the 3 items were not remedied, he got defensive. He gave us a one-night refund. By that time, we had secured another unit and checked out of his. The bed was so uncomfortable I couldn’t sleep. It was super firm, had a plastic cover, and in-wall AC unit was super loud. He tried to claim he fixed it, but my main point was that it was loud, not just that it cycled on and off too much. Finally, when I took off the mattress cover I noticed brown spots around the perimeter of the mattress. This is evidence of bedbugs. There were none present or I would have checked out immediately. He claimed a guest had taken the cover off and had mosquito bite problems, then subsequently itched them until they bled. Unless the person put their legs to the perimeter of the bed, this couldn’t happen. To his credit, he got a new mattress immediately, but put the mattress cover back on. At our expense, we went elsewhere.