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"I love this property even tho it has no “frills.” I will stay at the Whitehall each time I come to Chicago. It’s in a wonderful, safe neighborhood and is one block away from Starbucks, although It is surrounded by high end restaurants and stores. Transportation in all forms are close by. To me, although very affordable, it is the most fabulous hotel in the wealthy Water Tower area. The Whitehall is safe, convenient, has its own restaurant, and is very “high Class” although quaint. I can’t wait to get there again soon."

"“Self park” to outsiders or people from out of country means something else. Please publish that you have NO parking available. Parking lots around the Hotel are not specifically designated for guests. Plus the high rate of daily cost will drain your vacation budget if it was not accounted for."

"Great experience. Close to everything. "

"The amenities are great at Citizen M! We loved the technology in the room being able to control the lights and temperature through the iPad. Easy check in and check out process, awesome that you get to choose what view you would like when you check in. Close to everything, very walkable! Staff was all friendly and accommodating, we would love to come back! "

"We really enjoyed the hotel! Loved the friendliness of staff and the lobby smells amazing! What a hidden gem and we are coming back every year!"

"Great spot, good location, nice rooms. "

"Amazing stay! Second time there. The beds could us a bit of an upgrade, but absolutely nothing else that wasn’t spot on. Look forward to staying again later in the Winter for a fireplace weekend! "

"very good"

"We really enjoyed our stay at Embassy suites by Hilton at downtown Chicago. The housekeeping was great and the free breakfast buffet was a plus. "