5/5 Excellent
Frank
Travelled with family
Oct. 23, 2021
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2021
Swissotel - Chicago
Photo gallery for Swissotel - Chicago
Overview of Swissotel - Chicago
VIP Access
UNESCO Sustainable Property
Swissotel - Chicago
4.2/5 Very good
Guests rated this property 4.5/5 for cleanliness.
Popular amenities
- Free WiFi
- Pet-friendly
- Air conditioning
- Spa
- Restaurant
- Gym
Cleaning and safety practices
- Cleaned with disinfectant
- 48-hour vacancy between guest room stays
- Hand sanitizer provided
- Personal protective equipment
323 E Wacker Dr, Chicago, IL, 60601
Explore the area
- Grant Park7 min walk
- Millennium Park12 min walk
- Navy Pier17 min walk
- Chicago, IL (ORD-O'Hare Intl.)24 min drive
Choose dates to view prices
About this area
Chicago
Swissotel - Chicago is located in The Loop, a neighborhood in Chicago, and is in the city center and on a river. Wrigley Building and Chicago Cultural Center are local landmarks, and some of the area's attractions include Chicago Children's Museum and Navy Pier. Looking to enjoy an event or a game while in town? See what's going on at Soldier Field, or consider a night out at Concord Music Hall. Discover the area's water adventures with kayaking, windsurfing, and sailing nearby, or enjoy the great outdoors with hiking/biking trails. Guests love the hotel's location for the sightseeing.
What's nearby
- Chicago Riverwalk - 3 min walk
- Grant Park - 7 min walk
- Millennium Park - 12 min walk
- Cloud Gate - 13 min walk
- Navy Pier - 17 min walk
Getting around
- Millennium Station - 10 min walk
- State Station - 11 min walk
- Chicago O'Hare International Airport (ORD) - 24 min drive
Restaurants
- The Palm — 1 min walk
- Amuse — 1 min walk
- The Palm Chicago — 3 min walk
- Shula's Steak House — 3 min walk
- Bockwinkel's — 4 min walk
About this property
Awards and affiliations
This property has signed the UNESCO Sustainable Tourism Pledge.
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global)
Social distancing
Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place
Contactless room service is available
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: WiFi (USD 14.95 per 24-hour period), Wired Internet (surcharge)
- Available in some public areas: Free WiFi
Parking and transportation
- Self parking on site (USD 60.00 per night)
- Valet parking on site (USD 78.00 per night)
- Wheelchair-accessible parking available
Food and drink
- Cooked-to-order breakfast available for a fee 8:00 AM–10:30 AM on weekdays and 8:00 AM–noon on weekends: USD 5-22 per person
- 1 restaurant and 1 coffee shop/café
- 2 bars/lounges
- 24-hour room service
Things to do
- 24-hour fitness center
- Billiards/pool table
- Spa services
Conveniences
- ATM/banking services
- Elevator
- Free newspapers in lobby
- Front-desk safe
- Gift shop/newsstand
- Grocery/convenience store
Guest services
- 24-hour front desk
- Concierge services
- Daily housekeeping
- Dry cleaning service
- Luggage storage
- Multilingual staff
- Porter/bellhop
- Tour/ticket assistance
- Wedding services
Languages spoken
- Chinese
- English
- French
- German
- Russian
- Spanish
Business services
- Business center
- Computer station
- Conference center
Spa
- Body treatments
- Facials
- Manicures and pedicures
- Massage - deep-tissue
- Massage - prenatal
- Massage - sports
- Massage - Swedish
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Accessible bathroom (select rooms)
- Assistive listening devices available
- Braille signage
- Grab bar near toilet
- In-room accessibility
- Low-height counter and sink
- Raised toilet seat
- Roll-in shower (select rooms)
- Wheelchair-accessible parking
- Wheelchair-accessible path of travel
More
- Fireplace in lobby
- Smoke-free property
- TV in lobby
Room amenities
Bedroom
- Air conditioning (climate-controlled)
- Bed sheets
- Blackout drapes/curtains
- Free cribs/infant beds
- Hypo-allergenic bedding
- Premium bedding
- Rollaway/extra beds (surcharge)
Bathroom
- Bathrobes
- Designer toiletries
- Hair dryer
- Separate bathtub and shower
- Towels
Entertainment
- Cable channels
- iPod dock
- LCD TV
- Pay movies
- Premium channels
Food and drink
- Coffee/tea maker
- Refrigerator
More
- Connecting rooms available
- Desk
- Guidebooks/recommendations
- In-room massage
- Iron/ironing board
- Laptop-friendly workspace
- Local maps
- Phone
- Restaurant dining guide
- Safe
Similar properties
See similar properties
Chicago
Downtown Chicago
4 star
Hotel
Free WiFi
Pet-friendly
Family-friendly
Guest rating 4+
Policies
Check-in
Check-in from 3 PM - midnight
Express check-in
Minimum check-in age - 21
Check-out
Check-out before noon
Express check-out
Special check-in instructions
Front desk staff will greet guests on arrival
Renovations and closures
Due to COVID-19, this property’s food and beverage options may be limited.
Access methods
Staffed front desk
Pets
Pets allowed for an extra charge of USD 50 per pet, per night, plus a deposit of USD 250.00 per stay
Dogs welcome
1 per room (up to 25 lbs)
Service animals are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation
Children and extra beds
Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for USD 50.0 per day
Free cribs (infant beds)
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property:
- Resort fee: USD 20 per accommodation, per night
The resort fee includes:
- Health club access
- Fitness center access
- Internet access
- Phone calls
- Additional inclusions
We have included all charges provided to us by the property.
Optional extras
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
- Breakfast fee: between USD 5 and USD 22 per person (approximately)
- Fee for in-room wireless Internet: USD 14.95 per 24-hour period (rates may vary)
- Fee for in-room wired Internet: USD 14.95 per 24-hour period (rates may vary)
- Self parking fee: USD 60.00 per night
- Valet parking fee: USD 78.00 per night
- Pet deposit: USD 250.00 per stay
- Pet fee: USD 50 per pet, per night
- Service animals are exempt from fees
- Rollaway bed fee: USD 50.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Property Registration Number Hotel License
We should mention
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)
Property is also known as
Chicago Swissotel
Swissotel Chicago
Swissotel Chicago Hotel
Swissotel Hotel Chicago
Chicago Swissotel Hotel
Swissotel Chicago Hotel Chicago
Swissotel
Swissotel - Chicago Hotel
Swissotel - Chicago Chicago
Swissotel - Chicago Hotel Chicago
Frequently asked questions
Overall score and ratings
4.2
Very good
4.5/5
Cleanliness
4.3/5
Staff & service
4.1/5
Amenities
4.4/5
Property conditions & facilities
4/5 Good
Leslie, San Rafael
Oct. 21, 2021
Liked: Cleanliness
Disliked: Staff & service, amenities
Stayed 1 night in Oct 2021
4/5 Good
Christopher, Ithaca
Travelled with partner
Oct. 18, 2021
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021
5/5 Excellent
Russell
Business traveller
Oct. 18, 2021
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021
5/5 Excellent
mustafa
Oct. 18, 2021
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021