I checked into my room at 1pm. It was not ready yet, understandable since it was prior to check in time, so I stored my luggage and went out for the day. I was told I would receive a text message when my room is ready. I chose this hotel specifically for the views and the location and being able to walk everywhere in town. At 8:30 I had not received a text, so I called and spoke with the hotel. First they said the hotel is full and they would need to relocate me. I said I checked in at 1 o’clock today, was told I was fourth in queue for a room, and they said OK we will get your room. When I came after may evening firework cruise, they again said there was no room for me. The assistant manager on duty was extremely rude.
I had been looking forward to staying at this property, seeing the view, And the convenience of its location. The rude manager did relocate me to a different hotel and they paid for the accommodation, But it was 20 minutes away from downtown. If the manager had been more kind and apologetic, the situation may have been less stressful. But the way the hotel handled it, especially the acting manager Charisse, was very disrespectful and unwarranted, not to mention I wasn’t even a late check in and had been there at 1 o’clock that afternoon. I was one of six who was needing to be relocated. One person said it was a system glitch, another person said it was an oversold situation. Whatever it was, it was not handled professionally or respectfully.
