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Swissotel - Chicago

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Premium bedding, in-room safe, desk, laptop workspace
Premium bedding, in-room safe, desk, laptop workspace
Premium bedding, in-room safe, desk, laptop workspace
Executive Suite, 1 King Bed, City View | Premium bedding, in-room safe, desk, laptop workspace

Overview of Swissotel - Chicago

VIP Access
UNESCO Sustainable Travel Pledge

Swissotel - Chicago

4.5 star property

4.2/5 Very good

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Spa
  • Restaurant
  • Gym
Map
323 E Wacker Dr, Chicago, IL, 60601

Explore the area

  • Popular LocationGrant Park7 min walk
  • Popular LocationMillennium Park12 min walk
  • Popular LocationNavy Pier15 min walk
  • AirportChicago, IL (ORD-O'Hare Intl.)43 min drive

Room options

About this area

Chicago

Swissotel - Chicago is located in Downtown Chicago, a neighborhood in Chicago, and is near a metro station and on a river. Michigan Avenue and Navy Pier are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Millennium Park and Chicago Riverwalk. Looking to enjoy an event or a game? See what's going on at Soldier Field or United Center. Discover the area's water adventures with kayaking, windsurfing, and sailing nearby, or enjoy the great outdoors with hiking/biking trails. Guests love the hotel's location for the sightseeing.

What's nearby

  • Chicago Riverwalk - 3 min walk
  • Grant Park - 7 min walk
  • Cloud Gate - 10 min walk
  • Millennium Park - 12 min walk
  • Navy Pier - 15 min walk

Getting around

  • Millennium Station - 9 min walk
  • State Station - 11 min walk
  • Chicago O'Hare Intl. Airport (ORD) - 43 min drive

Restaurants

  • Stetson Ave & South Water St - 4 min walk
  • American Craft Kitchen & Bar - 4 min walk
  • Lizzie McNeill‘s Irish Pub - 5 min walk
  • Bellwether Meeting House & Eatery - 5 min walk
  • Corner Bakery - 6 min walk

About this property

Swissotel - Chicago

4.5-star luxury hotel near Millennium Park
Chicago Riverwalk and Michigan Avenue are located near Swissotel - Chicago, which provides a grocery/convenience store, a coffee shop/cafe, and dry cleaning/laundry services. Treat yourself to spa services, such as a massage, a facial, or a manicure/pedicure. Be sure to enjoy a meal at The Palm, the onsite restaurant. In addition to a fireplace in the lobby and 2 bars, guests can connect to free WiFi in public areas.
You'll also find perks like:
  • Cooked-to-order breakfast (surcharge), valet parking (surcharge), and a front desk safe
  • Smoke-free premises, an elevator, and luggage storage
  • Concierge services, tour/ticket assistance, and free newspapers
  • Guest reviews say good things about the helpful staff and walkable location
Room features
All 661 rooms include comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like laptop-friendly workspaces and air conditioning. Guest reviews give good marks for the clean, comfortable rooms at the property.
Extra conveniences in all rooms include:
  • Hypo-allergenic bedding, rollaway/extra beds (surcharge), and free cribs/infant beds
  • Bathrooms with designer toiletries and separate tubs/showers
  • LCD TVs with premium channels
  • Refrigerators, coffee/tea makers, and daily housekeeping

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Languages

Chinese (Mandarin), English, French, German, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per 24-hour period), Wired Internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 60.00 per night)
  • Valet parking on site (USD 78.00 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 8:00 AM–10:30 AM on weekdays and 8:00 AM–noon on weekends: USD 5-22 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 2 bars/lounges
  • 24-hour room service

Restaurants on site

  • The Palm
  • Amuse

Things to do

  • 24-hour fitness center
  • Billiards/pool table
  • Spa services

Family friendly

  • Free cribs/infant beds
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center

Spa

  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility
  • Low-height counter and sink
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Fireplace in lobby
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels

Entertainment

  • Cable channels
  • iPod dock
  • LCD TV
  • Pay movies
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Guidebooks/recommendations
  • In-room massage
  • Iron/ironing board
  • Laptop-friendly workspace
  • Local maps
  • Phone
  • Restaurant dining guide
  • Safe

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Policies

Check-in

Check-in from 3 PM - midnight
Express check-in
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per night, plus a deposit of USD 250.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 per room (up to 25 lbs)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 50.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 20 per accommodation, per night
The resort fee includes:
  • Health club access
  • Fitness center access
  • Internet access
  • Phone calls
  • Additional inclusions

We have included all charges provided to us by the property.

Optional extras

  • Breakfast fee: between USD 5 and USD 22 per person (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 14.95 per 24-hour period (rates may vary)
  • Self parking fee: USD 60.00 per night
  • Valet parking fee: USD 78.00 per night
  • Pet deposit: USD 250.00 per stay
  • Pet fee: USD 50 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Chicago Swissotel
Swissotel Chicago
Swissotel Chicago Hotel
Swissotel Hotel Chicago
Chicago Swissotel Hotel
Swissotel Chicago Hotel Chicago
Swissotel
Swissotel - Chicago Hotel
Swissotel - Chicago Chicago
Swissotel - Chicago Hotel Chicago

Frequently asked questions

Is Swissotel - Chicago pet-friendly?

Yes, Swissotel - Chicago allows dogs (limit 1 per room) with a maximum weight of up to 25 lbs per pet. There's a deposit of USD 250.00 per stay and a fee of USD 50 per pet, per night. Service animals are exempt from fees.

How much does it cost to stay at Swissotel - Chicago?

As of Sept 26, 2022, prices found for a 1-night stay for 2 adults at Swissotel - Chicago on Oct 4, 2022 start from CA $294.61, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Swissotel - Chicago?

Self parking is available for USD 60.00 per night. Valet parking is available for USD 78.00 per night.

What time is check-in at Swissotel - Chicago?

Check-in is from 3 PM - midnight.

What time is check-out at Swissotel - Chicago?

Check-out is at noon.

Where is Swissotel - Chicago located?

Located in Downtown Chicago, this luxury hotel is within a 5-minute walk of Chicago Riverwalk and Michigan Avenue. Millennium Park and Grant Park are also within 15 minutes. Millennium Station is 9 minutes by foot and State Station is 11 minutes.

Can I cancel my reservation for free at Swissotel - Chicago and receive a full refund?

Yes, Swissotel - Chicago offers free cancellation on select room rates, because flexibility matters! Please refer to Swissotel - Chicago cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.2

Very good

Rating 5 - Excellent. 1174 out of 2052 reviews
5 - Excellent 57%
Rating 4 - Good. 439 out of 2052 reviews
4 - Good 21%
Rating 3 - Okay. 218 out of 2052 reviews
3 - Okay 11%
Rating 2 - Poor. 113 out of 2052 reviews
2 - Poor 6%
Rating 1 - Terrible. 108 out of 2052 reviews
1 - Terrible 5%

4.5/5

Cleanliness

4.3/5

Staff & service

4.1/5

Amenities

4.4/5

Property conditions & facilities

4.4/5

Eco-friendliness

5/5 Excellent

Patrick
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter had her wedding there, and we decided to get a room last minute. Going through Expedia was quick and easy. Checking in was trouble-free and the Swissotel staff was very accommodating.
Stayed 1 night in Sep 2022

5/5 Excellent

Brandy J
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and staff were great!
Stayed 3 nights in Sep 2022

5/5 Excellent

Alejandra
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in a great Location. Beautiful views from the window.
Stayed 3 nights in Sep 2022

3/5 Okay

Branka
Travelled with group
Liked: Staff & service
Disliked: Cleanliness
The fact that there is no Room service and when requested was not done. We were left without towels, coffee, trash not emptied etc. This is a hotel for $400 per night. Location is great
Stayed 3 nights in Sep 2022

1/5 Terrible

Piper
Disliked: Staff & service
I checked into my room at 1pm. It was not ready yet, understandable since it was prior to check in time, so I stored my luggage and went out for the day. I was told I would receive a text message when my room is ready. I chose this hotel specifically for the views and the location and being able to walk everywhere in town. At 8:30 I had not received a text, so I called and spoke with the hotel. First they said the hotel is full and they would need to relocate me. I said I checked in at 1 o’clock today, was told I was fourth in queue for a room, and they said OK we will get your room. When I came after may evening firework cruise, they again said there was no room for me. The assistant manager on duty was extremely rude. I had been looking forward to staying at this property, seeing the view, And the convenience of its location. The rude manager did relocate me to a different hotel and they paid for the accommodation, But it was 20 minutes away from downtown. If the manager had been more kind and apologetic, the situation may have been less stressful. But the way the hotel handled it, especially the acting manager Charisse, was very disrespectful and unwarranted, not to mention I wasn’t even a late check in and had been there at 1 o’clock that afternoon. I was one of six who was needing to be relocated. One person said it was a system glitch, another person said it was an oversold situation. Whatever it was, it was not handled professionally or respectfully.
Stayed 1 night in Sep 2022

4/5 Good

Anne
Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
They charge a high amenity fee and the amenities stink. They also charge for cleaning your room on top of the high rate.
Stayed 3 nights in Aug 2022

5/5 Excellent

Le Minh
Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Aug 2022

5/5 Excellent

Nancy
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great staff.
Stayed 3 nights in Aug 2022

4/5 Good

Kabir
Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location and amenities were good.
Stayed 2 nights in Aug 2022

4/5 Good

Erik
Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I wish my room had a mini fridge.
Stayed 1 night in Aug 2022