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Swissotel - Chicago

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Exterior
Classic Room, 1 King Bed, Lake View (Lake View) | Premium bedding, in-room safe, desk, laptop workspace
Breakfast, lunch and dinner served
Premium bedding, in-room safe, desk, laptop workspace
Lobby

Overview of Swissotel - Chicago

VIP Access

Swissotel - Chicago

4.5 star property
8.2 out of 10 Very good
8.2/10 Very good

Popular amenities

  • Spa
  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
Map
323 E Wacker Dr, Chicago, IL, 60601

Explore the area

  • Popular LocationMillennium Park7 min walk
  • Popular LocationGrant Park10 min walk
  • Popular LocationNavy Pier4 min drive
  • AirportChicago, IL (ORD-O'Hare Intl.)39 min drive

Room options

About this area

Chicago

Swissotel - Chicago is located in Downtown Chicago, a neighborhood in Chicago, and is near a metro station and on a river. Chicago Theatre and Art Institute of Chicago are cultural highlights, and travelers looking to shop may want to visit Navy Pier and Michigan Avenue. Looking to enjoy an event or a game? See what's going on at Soldier Field or McCormick Place. Discover the area's water adventures with kayaking, windsurfing, and sailing nearby, or enjoy the great outdoors with hiking/biking trails. Guests love the hotel's location for the sightseeing.
Visit our Chicago travel guideOpens in a new window
Map

What's nearby

  • Millennium Park - 7 min walk
  • Chicago Riverwalk - 8 min walk
  • Grant Park - 10 min walk
  • Michigan Avenue - 11 min walk
  • Navy Pier - 4 min drive

Getting around

  • Millennium Station - 9 min walk
  • Randolph-Wabash Station - 10 min walk
  • Chicago O'Hare Intl. Airport (ORD) - 39 min drive

Restaurants

  • Swissôtel Chicago Lobby Lounge - 1 min walk
  • Lizzie McNeill's - 8 min walk
  • BIG Bar - 3 min walk
  • Palm Restaurant The - 1 min walk
  • American Craft Kitchen & Bar - 3 min walk

About this property

Swissotel - Chicago

4.5-star luxury hotel near Grant Park
Millennium Park and Navy Pier are located near Swissotel - Chicago, which provides a grocery/convenience store, a coffee shop/cafe, and dry cleaning/laundry services. Treat yourself to spa services, such as a deep-tissue massage, a manicure/pedicure, or a body treatment. Be sure to enjoy a meal at The Palm, the onsite restaurant. Stay connected with free WiFi in public areas, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices), and guests can find other amenities such as a fireplace in the lobby and 2 bars.
You'll also find perks like:
  • Cooked-to-order breakfast (surcharge), valet parking (surcharge), and express check-out
  • A billiards/pool table, free newspapers, and wedding services
  • A front-desk safe, luggage storage, and a 24-hour front desk
  • Guest reviews say good things about the helpful staff and walkable location
Room features
All 661 rooms include comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like laptop-friendly workspaces and air conditioning. Guest reviews give good marks for the clean, comfortable rooms at the property.
Extra conveniences in all rooms include:
  • Hypo-allergenic bedding, rollaway/extra beds (surcharge), and free cribs/infant beds
  • Bathrooms with designer toiletries and separate tubs/showers
  • LCD TVs with premium channels
  • Refrigerators, coffee/tea makers, and daily housekeeping

Languages

Chinese (Mandarin), English, French, German, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per 24-hour period); wired internet (surcharge)
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 60 per night)
  • Valet parking on site (USD 78 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 8:00 AM–10:30 AM on weekdays and 8:00 AM–noon on weekends; USD 5–22 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Amuse
  • The Palm

Things to do

  • 24-hour gym
  • Billiards/pool table
  • TV in common areas

Family friendly

  • Free crib
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center

Outdoors

  • On a river

Spa

  • Deep-tissue massages
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom available in select rooms
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • In-room accessibility
  • Low-height counter and sink
  • Raised toilet seat
  • Roll-in shower available in select rooms
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels

Entertainment

  • iPod dock
  • Pay movies
  • Smart TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per night, plus a deposit of USD 250.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 per room (up to 25 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 50.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 20 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Health club access
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 5–22 per person
  • Fee for in-room wireless Internet: USD 14.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 14.95 per 24-hour period (rates may vary)
  • Self parking fee: USD 60.00 per night
  • Valet parking fee: USD 78.00 per night
  • Pet deposit: USD 250.00 per stay
  • Pet fee: USD 50 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Property Registration Number 60601,Hotel License

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Chicago Swissotel
Swissotel Chicago
Swissotel Chicago Hotel
Swissotel Hotel Chicago
Chicago Swissotel Hotel
Swissotel Chicago Hotel Chicago
Swissotel
Swissotel - Chicago Hotel
Swissotel - Chicago Chicago
Swissotel - Chicago Hotel Chicago

Frequently asked questions

Is Swissotel - Chicago pet-friendly?

Yes, Swissotel - Chicago allows dogs (limit 1 per room) with a maximum weight of up to 25 lbs per pet. There's a deposit of USD 250.00 per stay and a fee of USD 50 per pet, per night. Service animals are exempt from fees.

How much does it cost to stay at Swissotel - Chicago?

As of Jun 5, 2023, prices found for a 1-night stay for 2 adults at Swissotel - Chicago on Jun 18, 2023 start from CA $300.85, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Swissotel - Chicago?

Self parking is available for USD 60.00 per night. Valet parking is available for USD 78.00 per night.

What time is check-in at Swissotel - Chicago?

Check-in is from 3 PM - midnight.

What time is check-out at Swissotel - Chicago?

Check-out is at noon.

Where is Swissotel - Chicago located?

Located in Downtown Chicago, this luxury hotel is within a 10-minute walk of Aon Center, Millennium Park, and Chicago Riverwalk. Grant Park and Chicago Theatre are also within 15 minutes. Millennium Station is 9 minutes by foot and Randolph-Wabash Station is 10 minutes.

Swissotel - Chicago Reviews

Swissotel - Chicago Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1038 out of 1864 reviews" "
" "10 - Excellent 56%
Rating 8 - Good. 402 out of 1864 reviews" "
" "8 - Good 22%
Rating 6 - Okay. 201 out of 1864 reviews" "
" "6 - Okay 11%
Rating 4 - Poor. 103 out of 1864 reviews" "
" "4 - Poor 6%
Rating 2 - Terrible. 120 out of 1864 reviews" "
" "2 - Terrible 6%

8.9/10

Cleanliness

8.4/10

Staff & service

8.1/10

Amenities

8.7/10

Property conditions & facilities

8.7/10

Eco-friendliness

Reviews

2/10 Terrible

ferhat

Disliked: Cleanliness, staff & service
One of the stuff was so mean im talking about the receptionist. He was there on Sunday may 29 morning and i saw him today jun 1 in the morning too .i dont know his name but he should work at night its better for everyone
Stayed 4 nights in May 2023

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Fun
Stayed 1 night in May 2023

2/10 Terrible

Art

Disliked: Cleanliness, staff & service
somebody scratch my disc on my wheel’s car and blew up my tire
Stayed 2 nights in May 2023

10/10 Excellent

Sabrina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was pleasant and check in process was smooth. Hotel is very nice and clean. Would stay again!
Stayed 1 night in May 2023

8/10 Good

DAVE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

8/10 Good

Dorthel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is well maintained it is located conveniently to all shopping and restaurants
Stayed 3 nights in May 2023

10/10 Excellent

Nikola, Macomb

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always go to this place Whenever I’m in Chicago, I don’t even look for other options
Stayed 2 nights in Apr 2023

10/10 Excellent

Sanjay

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast, efficient and pleasant check-in. Well appointed clean room and I have a skyline view of the city.
Stayed 1 night in Apr 2023

10/10 Excellent

morgan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing all around !
Stayed 1 night in Apr 2023

6/10 Okay

Mart

Stayed 1 night in Apr 2023