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Swissotel - Chicago

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Exterior
Premium bedding, in-room safe, desk, laptop workspace
Premium bedding, in-room safe, desk, laptop workspace
Premium bedding, in-room safe, desk, laptop workspace
Executive Suite, 1 King Bed, City View | Premium bedding, in-room safe, desk, laptop workspace

Overview of Swissotel - Chicago

VIP Access
UNESCO Sustainable Travel Pledge

Swissotel - Chicago

4.5 star property

8.4/10 Very good

Popular amenities

  • Pet-friendly
  • Air conditioning
  • Spa
  • Restaurant
  • Gym
  • Breakfast available
Map
323 E Wacker Dr, Chicago, IL, 60601

Explore the area

  • Popular LocationGrant Park6 min walk
  • Popular LocationMillennium Park7 min walk
  • Popular LocationNavy Pier17 min walk
  • AirportChicago, IL (ORD-O'Hare Intl.)44 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

About this area

Chicago

Swissotel - Chicago is located in Downtown Chicago, a neighborhood in Chicago, and is near a metro station and on a river. Travelers eager for a bit of culture can stop by Art Institute of Chicago, while those who have shopping on the agenda may want to visit Navy Pier and Michigan Avenue. Looking to enjoy an event or a game? See what's going on at Soldier Field or United Center. Discover the area's water adventures with kayaking, windsurfing, and sailing nearby, or enjoy the great outdoors with hiking/biking trails. Guests love the hotel's location for the sightseeing.
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Map

What's nearby

  • Chicago Riverwalk - 3 min walk
  • Grant Park - 6 min walk
  • Millennium Park - 7 min walk
  • Cloud Gate - 10 min walk
  • Navy Pier - 17 min walk

Getting around

  • Millennium Station - 9 min walk
  • Randolph-Wabash Station - 10 min walk
  • Chicago O'Hare Intl. Airport (ORD) - 41 min drive

Restaurants

  • American Craft Kitchen & Bar - 3 min walk
  • Stetson Ave & South Water St - 4 min walk
  • MingHin Cuisine - 4 min walk
  • Eggy's - 4 min walk
  • Sweetwater - 6 min walk

About this property

Swissotel - Chicago

4.5-star luxury hotel near Navy Pier
Close to Millennium Park and Michigan Avenue, Swissotel - Chicago provides a grocery/convenience store, a coffee shop/cafe, and dry cleaning/laundry services. Treat yourself to spa services, such as a Swedish massage, a body treatment, or a facial. Be sure to enjoy a meal at The Palm, the onsite restaurant. In addition to a fireplace in the lobby and 2 bars, guests can connect to in-room WiFi (surcharge).
You'll also find perks like:
  • Cooked-to-order breakfast (surcharge), valet parking (surcharge), and express check-out
  • Wedding services, ATM/banking services, and a gift shop
  • Smoke-free premises, free newspapers, and a 24-hour front desk
  • Guest reviews say good things about the helpful staff and walkable location
Room features
All 661 rooms include comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like laptop-friendly workspaces and air conditioning. Guest reviews give good marks for the clean, comfortable rooms at the property.
Extra conveniences in all rooms include:
  • Hypo-allergenic bedding, rollaway/extra beds (surcharge), and free cribs/infant beds
  • Bathrooms with designer toiletries and separate tubs/showers
  • LCD TVs with premium channels
  • Refrigerators, coffee/tea makers, and daily housekeeping

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Languages

Chinese (Mandarin), English, French, German, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per 24-hour period)

Parking and transportation

  • Self parking on site (USD 60 per night)
  • Valet parking on site (USD 78 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available for a fee: USD 5–22 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Amuse
  • The Palm

Things to do

  • 24-hour gym
  • Billiards/pool table
  • TV in common areas

Family friendly

  • Free crib
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center

Outdoors

  • On a river

Spa

  • Deep-tissue massages
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • In-room accessibility
  • Low-height counter and sink
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels

Entertainment

  • iPod dock
  • Pay movies
  • Smart TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

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Policies

Check-in

Check-in from 3 PM - midnight
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per night, plus a deposit of USD 250.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 per room (up to 25 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 50.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 20 per accommodation, per night
The resort fee includes:
  • Health club access
  • Fitness center access
  • Phone calls
  • Additional inclusions

We have included all charges provided to us by the property.

Optional extras

  • Breakfast fee: between USD 5 and USD 22 per person (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 14.95 per 24-hour period (rates may vary)
  • Self parking fee: USD 60.00 per night
  • Valet parking fee: USD 78.00 per night
  • Pet deposit: USD 250.00 per stay
  • Pet fee: USD 50 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Chicago Swissotel
Swissotel Chicago
Swissotel Chicago Hotel
Swissotel Hotel Chicago
Chicago Swissotel Hotel
Swissotel Chicago Hotel Chicago
Swissotel
Swissotel - Chicago Hotel
Swissotel - Chicago Chicago
Swissotel - Chicago Hotel Chicago

Frequently asked questions

Is Swissotel - Chicago pet-friendly?

Yes, Swissotel - Chicago allows dogs (limit 1 per room) with a maximum weight of up to 25 lbs per pet. There's a deposit of USD 250.00 per stay and a fee of USD 50 per pet, per night. Service animals are exempt from fees.

How much does it cost to stay at Swissotel - Chicago?

As of Feb 3, 2023, prices found for a 1-night stay for 2 adults at Swissotel - Chicago on Feb 9, 2023 start from CA $158.76, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Swissotel - Chicago?

Self parking is available for USD 60.00 per night. Valet parking is available for USD 78.00 per night.

What time is check-in at Swissotel - Chicago?

Check-in is from 3 PM - midnight.

What time is check-out at Swissotel - Chicago?

Check-out is at noon.

Where is Swissotel - Chicago located?

Located in Downtown Chicago, this luxury hotel is within a 10-minute walk of Chicago Riverwalk, Michigan Avenue, and Millennium Park. Navy Pier and Art Institute of Chicago are also within 1 mi (2 km). Millennium Station is 9 minutes by foot and Randolph-Wabash Station is 10 minutes.

Can I cancel my reservation for free at Swissotel - Chicago and receive a full refund?

Yes, Swissotel - Chicago offers free cancellation on select room rates, because flexibility matters! Please refer to Swissotel - Chicago cancellation policy on our site for more details about any exclusions or requirements.

Swissotel - Chicago Reviews

Swissotel - Chicago Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1092 out of 1922 reviews" "
" "10 - Excellent 57%
Rating 8 - Good. 408 out of 1922 reviews" "
" "8 - Good 21%
Rating 6 - Okay. 207 out of 1922 reviews" "
" "6 - Okay 11%
Rating 4 - Poor. 102 out of 1922 reviews" "
" "4 - Poor 5%
Rating 2 - Terrible. 113 out of 1922 reviews" "
" "2 - Terrible 6%

8.9/10

Cleanliness

8.5/10

Staff & service

8.1/10

Amenities

8.8/10

Property conditions & facilities

8.7/10

Eco-friendliness

Reviews

8/10 Good

Deonna

Travelled with partner
Liked: Cleanliness, staff & service
Stayed for 2 days for my birthday I enjoy myself! Wasn’t happy with parking prices 80a day is ridiculous
Stayed 2 nights in Jan 2023

10/10 Excellent

bruce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 1 night in Jan 2023

2/10 Terrible

Waseem

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
Paid for breakfast and Wi-Fi and resort fee when I got there they told me breakfast is not included and I have to pay for Wi-Fi and resort fee
Stayed 3 nights in Jan 2023

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Swissotel was clean, quiet and I had a beautiful view of the river, navy pier and the lake. The location is close proximity to many restaurants and lots of shopping. I felt safe in this location and would book this hotel again in the future.
Stayed 2 nights in Jan 2023

8/10 Good

Elaina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our room and the view. My only issue was that one of the towels had holes in it. Other than that we had a good trip.
Stayed 2 nights in Jan 2023

10/10 Excellent

Laura, Saint Louis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay and a lovely room!
Stayed 1 night in Jan 2023

10/10 Excellent

Rajwinder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience!
Stayed 1 night in Jan 2023

10/10 Excellent

Jennifer, Manchester

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was beautiful, clean, and convenient. The staff was very friendly and helpful.
Stayed 1 night in Jan 2023

6/10 Okay

Carl, Auckland

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Be warned this hotel and others in Chicago and NYC have started charging resort fees of around $20 USD a night. Wasn’t told about this at check in, and there wasn’t mention during the booking process. It was burried in the fees fine print. Adding another $100 to a 3 night stay was nothing more than a money grab. Avoid and find a hotel that doesn’t do this. There are resort free checking websites. Lesson learnt.

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean, we loved it.