Swissotel - Chicago is located in Downtown Chicago, a neighborhood in Chicago, and is near a metro station and on a river. Travelers eager for a bit of culture can stop by Art Institute of Chicago, while those who have shopping on the agenda may want to visit Navy Pier and Michigan Avenue. Looking to enjoy an event or a game? See what's going on at Soldier Field or United Center. Discover the area's water adventures with kayaking, windsurfing, and sailing nearby, or enjoy the great outdoors with hiking/biking trails. Guests love the hotel's location for the sightseeing.
Close to Millennium Park and Michigan Avenue, Swissotel - Chicago provides a grocery/convenience store, a coffee shop/cafe, and dry cleaning/laundry services. Treat yourself to spa services, such as a Swedish massage, a body treatment, or a facial. Be sure to enjoy a meal at The Palm, the onsite restaurant. In addition to a fireplace in the lobby and 2 bars, guests can connect to in-room WiFi (surcharge).
You'll also find perks like:
Cooked-to-order breakfast (surcharge), valet parking (surcharge), and express check-out
Wedding services, ATM/banking services, and a gift shop
Smoke-free premises, free newspapers, and a 24-hour front desk
Guest reviews say good things about the helpful staff and walkable location
Room features
All 661 rooms include comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like laptop-friendly workspaces and air conditioning. Guest reviews give good marks for the clean, comfortable rooms at the property.
Extra conveniences in all rooms include:
Hypo-allergenic bedding, rollaway/extra beds (surcharge), and free cribs/infant beds
Bathrooms with designer toiletries and separate tubs/showers
LCD TVs with premium channels
Refrigerators, coffee/tea makers, and daily housekeeping
Awards and affiliations
This property has signed the UNESCO Sustainable Travel Pledge.
Languages
Chinese (Mandarin), English, French, German, Russian, Spanish
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global)
Social distancing
Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place
Contactless room service is available
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.
Property amenities
Internet
Available in all rooms: WiFi (USD 14.95 per 24-hour period)
Parking and transportation
Self parking on site (USD 60 per night)
Valet parking on site (USD 78 per night)
Wheelchair-accessible parking available
Food and drink
Daily cooked-to-order breakfast available for a fee: USD 5–22 per person
2 bars/lounges
A coffee shop/cafe
A restaurant
Restaurants on site
Amuse
The Palm
Things to do
24-hour gym
Billiards/pool table
TV in common areas
Family friendly
Free crib
Grocery/convenience store
In-room refrigerator
Laundry facilities
Rollaway/extra bed (surcharge)
Conveniences
24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Grocery/convenience store
Guidebooks
Laundry facilities
Luggage storage
Safe at front desk
Guest services
Concierge services
Daily housekeeping
Dry cleaning/laundry service
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services
Business services
Business center
Computer station
Conference center
Outdoors
On a river
Spa
Deep-tissue massages
Facials
In-room massages
Manicures/pedicures
Prenatal massages
Sports massages
Swedish massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Pets allowed for an extra charge of USD 50 per pet, per night, plus a deposit of USD 250.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 per room (up to 25 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation
Children and extra beds
Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 50.0 per day
Free cribs are available on request at the property
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property:
Resort fee: USD 20 per accommodation, per night
The resort fee includes:
Health club access
Fitness center access
Phone calls
Additional inclusions
We have included all charges provided to us by the property.
Optional extras
Breakfast fee: between USD 5 and USD 22 per person (approximately)
Fee for in-room wireless Internet: USD 14.95 per 24-hour period (rates may vary)
Fee for in-room wired Internet: USD 14.95 per 24-hour period (rates may vary)
Self parking fee: USD 60.00 per night
Valet parking fee: USD 78.00 per night
Pet deposit: USD 250.00 per stay
Pet fee: USD 50 per pet, per night
Service animals are exempt from fees
Rollaway bed fee: USD 50.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
We should mention
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)
Property is also known as
Chicago Swissotel
Swissotel Chicago
Swissotel Chicago Hotel
Swissotel Hotel Chicago
Chicago Swissotel Hotel
Swissotel Chicago Hotel Chicago
Swissotel
Swissotel - Chicago Hotel
Swissotel - Chicago Chicago
Swissotel - Chicago Hotel Chicago
Frequently asked questions
Is Swissotel - Chicago pet-friendly?
Yes, Swissotel - Chicago allows dogs (limit 1 per room) with a maximum weight of up to 25 lbs per pet. There's a deposit of USD 250.00 per stay and a fee of USD 50 per pet, per night. Service animals are exempt from fees.
How much does it cost to stay at Swissotel - Chicago?
As of Feb 3, 2023, prices found for a 1-night stay for 2 adults at Swissotel - Chicago on Feb 9, 2023 start from CA $158.76, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
How much is parking at Swissotel - Chicago?
Self parking is available for USD 60.00 per night. Valet parking is available for USD 78.00 per night.
What time is check-in at Swissotel - Chicago?
Check-in is from 3 PM - midnight.
What time is check-out at Swissotel - Chicago?
Check-out is at noon.
Where is Swissotel - Chicago located?
Located in Downtown Chicago, this luxury hotel is within a 10-minute walk of Chicago Riverwalk, Michigan Avenue, and Millennium Park. Navy Pier and Art Institute of Chicago are also within 1 mi (2 km). Millennium Station is 9 minutes by foot and Randolph-Wabash Station is 10 minutes.
Can I cancel my reservation for free at Swissotel - Chicago and receive a full refund?
Yes, Swissotel - Chicago offers free cancellation on select room rates, because flexibility matters! Please refer to Swissotel - Chicago cancellation policy on our site for more details about any exclusions or requirements.
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Rating 10 - Excellent. 1092 out of 1922 reviews" "
10 - Excellent
1,092
" "10 - Excellent 57%
Rating 8 - Good. 408 out of 1922 reviews" "
8 - Good
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" "8 - Good 21%
Rating 6 - Okay. 207 out of 1922 reviews" "
6 - Okay
207
" "6 - Okay 11%
Rating 4 - Poor. 102 out of 1922 reviews" "
4 - Poor
102
" "4 - Poor 5%
Rating 2 - Terrible. 113 out of 1922 reviews" "
2 - Terrible
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" "2 - Terrible 6%
8.9/10
Cleanliness
8.5/10
Staff & service
8.1/10
Amenities
8.8/10
Property conditions & facilities
8.7/10
Eco-friendliness
Reviews
8/10 Good
Deonna
Travelled with partner
Feb 2, 2023
Liked: Cleanliness, staff & service
Stayed for 2 days for my birthday I enjoy myself! Wasn’t happy with parking prices 80a day is ridiculous
The Swissotel was clean, quiet and I had a beautiful view of the river, navy pier and the lake. The location is close proximity to many restaurants and lots of shopping. I felt safe in this location and would book this hotel again in the future.
Be warned this hotel and others in Chicago and NYC have started charging resort fees of around $20 USD a night. Wasn’t told about this at check in, and there wasn’t mention during the booking process. It was burried in the fees fine print. Adding another $100 to a 3 night stay was nothing more than a money grab. Avoid and find a hotel that doesn’t do this. There are resort free checking websites. Lesson learnt.