Long story short - after we checked in to our room, someone moved our room in the reservation system. After an hour of trying to get in our room (our keys didn’t work and the front desk staff, Craig, did not believe us when we said we previously checked in) we had to be escorted by security to our room so we could prove that our things were already in the room and we had already checked in. Once in our room for about 10 minutes, ANOTHER couple opened the door to our room because Craig had assigned our room to them! He did not believe us when we said we ALREADY checked into this room! We once again explained to Craig our situation, he confirmed with the security guard that we were telling the truth about our stuff being in the room. We ended up talking to the manager the next morning and she gave us half off our first night. That’s nice, but I won’t ever stay here again nor recommend it to my friends! The rooms are clean and the location is great, but someone else might be assigned to your room!