Housekeeping do not clean!!
Got conflicting information as to how often the rooms are cleaned. We booked 2 rooms and checked in on Thursday and scheduled to leave on Sunday. One of our rooms were cleaned the following day (Friday). On Saturday, I asked the housekeeper (that was cleaning rooms on our floor) if she would be getting to our room today. She said she would have to see if our room was on the list, but that rooms are cleaned every other day, therefore making it our "cleaning day". No problem!! We decided to go outside for a bit. When we returned, we noticed she was getting to our room, so we left again to give her some time to do her thing. We returned to a note from her stating we were not on the list today, but she changed our towels and took out the trash. She also noted our room was scheduled to be cleaned the following day (Sunday), which was when we were expected to checkout. How backwards is this for a hotel, especially one that came highly recommended?!? During checkout, I spoke with the housekeeping manager, who informed me our room was in fact scheduled to be cleaned that Saturday and every other day after. She remembered the conversation she had with the housekeeper letting her know she should clean our room. I guess the housekeeper was too tired and too busy having personal conversations on her phone to do simply do her job.