Water view

Reviews of Springhill Suites by Marriott Galveston

3 out of 5
Springhill Suites by Marriott Galveston
6303 Broadway St, Galveston, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 511 out of 1007 reviews" "
Rating 8 - Good. 298 out of 1007 reviews" "
Rating 6 - Okay. 119 out of 1007 reviews" "
Rating 4 - Poor. 51 out of 1007 reviews" "
Rating 2 - Terrible. 28 out of 1007 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Nadia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff but breakfast has a bad quality
Stayed 1 night in Mar 2024
Response from General Manager on Mar 17, 2024
Dear Nadia, Thank you for choosing SpringHill Suites Galveston Island and sharing your experience. We are glad you liked our well-maintained hotel and that our devoted associates took great care of you. We will certainly share your praises with them. However, we were sorry to read that you did not thoroughly enjoy our breakfast. We will certainly follow up with our food and beverage team to see where we can do better. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Best Regards,Irene Carrillo General Manager

6/10 Okay

Venu

Travelled with family and small children
Liked: Staff & service
Beds were not good
Stayed 1 night in Mar 2024
Response from General Manager on Mar 17, 2024
Dear Venu, Thank you for sharing about your experience at our hotel. We want our guests to have a comfortable stay and to get a restful night’s sleep, so we are sorry that you found your mattress to be uncomfortable. Our front desk is always available and happy to make you as comfortable as possible. We continually work to improve our accommodations, and we appreciate you sharing your comments. We hope that you will stay with us again; we are confident you will have the exceptional stay you deserve.Best Regards,Irene Carrillo General Manager

8/10 Good

Cary

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 15, 2024
Dear Cary, Thank you for your rating of SpringHill Suites Galveston Island. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon.Best Regards,Irene Carrillo General Manager

10/10 Excellent

Jean Lynn

Stayed 1 night in Mar 2024
Response from General Manager on Mar 24, 2024
Dear Ms. Lynn, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at SpringHill Suites Galveston Island, and we look forward to welcoming you back soon.Best Regards,Irene Carrillo General Manager

8/10 Good

Gail

Stayed 1 night in Feb 2024
Response from General Manager on Mar 22, 2024
Dear Gail, Thank you for sharing the nice rating about your experience at SpringHill Suites Galveston Island. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Best Regards,Irene Carrillo General Manager

10/10 Excellent

Emily

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on Feb 28, 2024
Dear Emily, Thank you for the perfect rating. We are glad you had a wonderful time at SpringHill Suites Galveston Island. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Best Regards,Irene Carrillo General Manager

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay for quick trip to Galveston.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 20, 2024
Dear Robin, Thank you for choosing SpringHill Suites Galveston Island and sharing your experience. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Best Regards,Irene Carrillo General Manager

2/10 Terrible

Neal, Wimberley

Disliked: Property conditions & facilities
1. the room we had, had no hot water-R118. I complained and they said that's "as hot as it gets". As I walked by the front desk, later, I said I will have to complain about having no hot water. Then when I returned, they got me another room-R411, and it had hot water. so, they lied to me about the hot water in the first room being "as hot as it gets". 2. The toilet had no toilet seat cover, I felt like I was at a gas station. No place to sit in the bathroom, or to dry off, I almost put my foot in the toilet several times, because I am used to putting my foot on the seat, to dry my legs. 3. The elevator was very slow. WHY? 4. I used the swimming pool, is was nice, but there was pieces of rubber floating in the pool. not one or two pieces, but hundreds. This property is not a 3 star in my opinion, its more like a one star. Really poor quality for a Marriot. I probably will not stay there again. stay date: 2/16-2/17 One night Neal Newgard
Stayed 1 night in Feb 2024
Response from General Manager on Feb 20, 2024
Dear Neal, Thank you for taking the time to evaluate our hotel. We sincerely apologize for the difficulties you endured in your initial accommodations due to the hot water issue and for the absence of a toilet seat cover in your later assigned room. Rest assured, we will address your comments with the appropriate individuals as we strive to improve our guest experience. Furthermore, we deeply regret for the slow elevator and the cleanliness issue with the swimming pool. We sincerely value your comments and are grateful for your patience. We hope you will change your mind and give us another opportunity to provide you with excellent hospitality for which we are known.Best Regards,Irene Carrillo General Manager

10/10 Excellent

Shannon

Stayed 1 night in Feb 2024
Response from General Manager on Mar 22, 2024
Dear Shannon, Thank you for rating your visit to SpringHill Suites Galveston Island. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Best Regards,Irene Carrillo General Manager

8/10 Good

Linda

Travelled with partner
Liked: Cleanliness, staff & service
This was rundown, unexpected for a Marriott property. It was certainly good enough for 1 night before our cruise departure. Must use Uber to get to restaurants.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 5, 2024
Dear Linda, Thank you for choosing SpringHill Suites Galveston Island and sharing your experience. We are pleased if you enjoyed your stay overall; however, we deeply regret you felt our hotel needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization of our hotel. Thank you again for your review. We look forward to your next visit!   Best Regards,Irene Carrillo General Manager

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was very tasty and well staffed.
Stayed 1 night in Jan 2024
Response from General Manager on Feb 7, 2024
Dear Diane, Thank you for taking time to review your experience at SpringHill Suites Galveston Island. We are delighted that you had a memorable stay with us. Thank you also for taking notice of our devoted staff and the quality of our breakfast buffet. Our team is committed to ensuring that your day gets started off on the right note. We will enjoy sharing your kind remarks with them. We hope to be your hotel of choice whenever your travels bring you back this way.Best Regards,Irene Carrillo,General Manager

10/10 Excellent

Amber, Hutchinson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very nice. Walking distance to the water.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 27, 2024
Dear Amber, Thank you for all the wonderful compliments about SpringHill Suites Galveston Island! We are delighted you were pleased with every aspect of your stay with us, especially our accommodations and the convenience of our location. We love that you included us in your plans for an escape to our charming island, and we would love to host you again whenever you plan another trip our way. Best Regards,Irene Carrillo,General Manager

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property. Good location. Everything was fine.
Stayed 1 night in Jan 2024
Response from GENERAL MANAGER on Jan 26, 2024
Dear Christopher, Thank you for the kind review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you once more for choosing SpringHill Suites Galveston Island, and we look forward to your next stay.Best Regards,Irene Carrillo, General Manager

10/10 Excellent

Amanda

Stayed 1 night in Jan 2024
Response from General Manager on Jan 23, 2024
Dear Amanda, Thank you for the perfect rating. We are glad you had a wonderful time at SpringHill Suites Galveston Island. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Best Regards,Irene Carrillo General Manager

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service
Good location Noisy as next to busy road Good breakfast and great staff
Stayed 1 night in Jan 2024
Response from General Manager on Jan 22, 2024
Dear Bruce, Thank you for choosing HOTEL and sharing your experience. We are glad our location was convenient for everything you wanted to do on this visit. We are also happy to know you enjoyed our breakfast offerings and that our devoted associates took great care of you. We will certainly share your praises with them. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Best Regards,Irene Carrillo General Manager

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was professional and helpful, the location was clean. The only complaint I have was the hot tub wasn’t really hot. Not a big deal, but overall I was very pleased
Stayed 1 night in Jan 2024
Response from General Manager on Jan 9, 2024
Dear Amanda, Thank you for the positive review on SpringHill Suites Galveston Island. We are delighted to know how much you enjoyed our terrific location and the excellent service provided by our associates. That said, we regret not meeting some of your expectations. We appreciate all your remarks and look forward to you are already planning another visit our way. Best Regards, Irene Carrillo General Manager

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from General Manager on Jan 9, 2024
Dear Kevin, Thank you for the positive rating. It is a pleasure knowing your visit with us was an enjoyable one. We look forward to seeing you again soon at SpringHill Suites Galveston Island. Best Regards, Irene Carrillo General Manager

6/10 Okay

Sarah

Travelled with family
Staff was kind, but had to ask for tv to be fixed twice, breakfast was stopped early and property is looking very worn.
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 30, 2023
Dear Sarah, Thank you for choosing to stay with us and sharing your review with us. We strive to provide a seamless experience to all our guests; therefore, we are sorry for the issues you had with the television in your room. We also regret your disappointment with the breakfast timings, and we can understand the frustration this caused. We will share your comments appropriately as we strive to improve our guests' experience, and we are grateful for your valuable feedback. We hope you will revisit us for the flawless stay that you should always expect from us.Best Regards,Irene Carrillo General Manager

10/10 Excellent

Rachel

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great experience. Check-in was super easy, lobby area and room were both very clean. Breakfast was my favorite part!
Stayed 1 night in Dec 2023
Response from General Manager on Dec 9, 2023
Dear Rachel, We greatly appreciate the kind words and compliments you've shared regarding SpringHill Suites Galveston Island. We love that you chose to include us in your delightful getaway to our enchanting island destination, and we appreciate you mentioning how our efficient check-in and lively lobby made a great first impression. We are also thrilled to know you could start your day on a great note with our delicious breakfast, and we look forward to welcoming you back soon.Best Regards,Irene Carrillo General Manager

4/10 Poor

Grainne

Response from General Manager on Feb 13, 2024
Dear Grainne, Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Best Regards,Irene Carrillo General Manager

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on Dec 7, 2023
Dear Charles, Thank you for the wonderful rating for SpringHill Suites Galveston Island. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we look forward to hosting you again soon.Best Regards,Irene Carrillo General Manager

10/10 Excellent

Robbin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
The hotel was really great very friendly staff and great included breakfast. Second stay here.
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 6, 2023
Dear Robbin, Thank you for revisiting us and for your kind review. We are pleased you appreciated our thoughtful hospitality and that you were able to start your day off right with our breakfast offerings. It was a pleasure welcoming you to SpringHill Suites Galveston Island, and we look forward to being your first choice every time you are in the area. Best Regards, Irene Carrillo General Manager

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super easy check in, super friendly staff, clean, beautiful room!!
Stayed 1 night in Dec 2023
Response from General Manager on Dec 6, 2023
Dear Joe, Thank you for the positive review and for taking the time to recognize our hotel. We are delighted to know you enjoyed well-appointed rooms and the excellent service provided by our associates. We appreciate you for being our guest and look forward to your next trip to the area. Best Regards, Irene Carrillo General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable
comfortable bed and pillow
Stayed 1 night in Nov 2023
Response from General Manager on Dec 6, 2023
Dear Guest, Thank you for the feedback about SpringHill Suites Galveston Island. We are delighted to know how much you loved our comfortable beds and pillows. We appreciate your business and look forward to having you revisit us soon. Best Regards, Irene Carrillo General Manager

10/10 Excellent

Miranda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to, close to where we were going. Friendly staff. Could use a few more plus in the room but that’s a minor thing
Stayed 3 nights in Nov 2023
Response from General Manager on Nov 30, 2023
Dear Miranda, Thank you for choosing to stay with us and for taking the time to post a review. We are delighted you enjoyed our convenient location and the courteous service provided by our associates. We look forward to your next visit.Best Regards,Irene Carrillo General Manager

6/10 Okay

xiaowei

Travelled with family and small children
Liked: Cleanliness, staff & service
The property is old. Not quiet. The toilet clogged in the morning. Indoor pool is great for kids play in the winter. The staff are friendly.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 29, 2023
Dear Xiaowei, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay and are sorry you felt our property needed updating. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We also regret the maintenance issues you encountered with your bathroom and will address your comment appropriately. On a positive note, we are happy you liked our indoor pool and exceptional associates. We hope to have the pleasure of welcoming you back in the future. Best Regards,Irene Carrillo General Manager

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from General Manager on Nov 29, 2023
Dear Natalie, We are delighted you enjoyed your stay at SpringHill Suites Galveston Island. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will return whenever your travels bring you to Galveston.Best Regards,Irene Carrillo General Manager

8/10 Good

Permichia

Travelled with family and small children
Liked: Cleanliness, staff & service
Breakfast could have been better. The room was big enough for a family of 4 .
Stayed 1 night in Nov 2023
Response from General Manager on Nov 27, 2023
Dear Permichia, Thank you for sharing your generous feedback. We truly enjoyed reading your kind compliments about our accommodations at SpringHill Suites Galveston Island. We love that you chose to include us in your delightful getaway to our enchanting island destination. Your input is invaluable to us, and we appreciate you letting us know what could enhance your experience here with us. We look forward to welcoming you back for another outstanding stay in the future.Best Regards, Irene Carrillo General Manager

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Quick and easy check in. Friendly staff.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 17, 2023
Dear Steve, Thank you for choosing to stay with us and for taking the time to post a review. We are delighted you enjoyed the excellent service provided by our front desk associates. It was our pleasure accommodating you, and we hope you will make SpringHill Suites Galveston Island your home away from home whenever your travels bring you to our city. We look forward to your next visit.Best Regards,Irene Carrillo General Manager

10/10 Excellent

Glenann

Stayed 1 night in Nov 2023
Response from General Manager on Dec 6, 2023
Dear Glenann, Thank you for your fantastic rating. We are delighted to know you loved each and every aspect of our hotel. We look forward to accommodating you again soon at SpringHill Suites Galveston Island. Best Regards, Irene Carrillo General Manager

8/10 Good

Tasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from General Manager on Nov 15, 2023
Dear Tasha, Thank you for the wonderful review. We are thrilled we met your expectations for a pleasant stay at SpringHill Suites Galveston Island. We hope to have the pleasure of doing so again on your next visit to the area.Best Regards,Irene Carrillo, General Manager

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, nice price.
The view of the bay was nice. The room and the property were clean and well kept. The price was good for the room and location. I had a problem connecting to the Wifi and the young lady at the front desk was a great help. I"ll be back.
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 12, 2023
Dear Terry, Thank you for being our guest at the SpringHill Suites Galveston Island. We enjoyed reading your review and learning about the highlights of your stay. We appreciate your comments about our fantastic location, prompt service, and clean facilities. It was a pleasure to have you as our guest, and we look forward to seeing you again soon on your next visit.Best Regards,Irene Carrillo General Manager

8/10 Good

Michael

Stayed 1 night in Oct 2023
Response from General Manager on Nov 19, 2023
Dear Michael, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at SpringHill Suites Galveston Island; we hope to see you again soon. Best Regards,Irene Carrillo General Manager

10/10 Excellent

Curtis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 1 night in Oct 2023
Response from General Manager on Oct 29, 2023
Dear Curtis, We are thrilled you had an excellent stay at SpringHill Suites Galveston Island and that you enjoyed every aspect of our resort. We appreciate the fantastic feedback. It was our pleasure accommodating you, and we look forward to your next visit with us.Best Regards,Irene Carrillo, General Manager

8/10 Good

Stephanie

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Oct 2023
Response from General Manager on Oct 29, 2023
Dear Stephanie, Thank you for the wonderful review. We are thrilled we met your expectations for a great stay at SpringHill Suites Galveston Island. We hope to have the pleasure of doing so again on your next visit to the area.Best Regards,Irene Carrillo, General Manager

10/10 Excellent

Gloria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from General Manager on Oct 17, 2023
Dear Gloria, Thank you for rating your stay at SpringHill Suites Galveston Island. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Best Regards,Irene Carrillo General Manager

10/10 Excellent

Wendell

,
Stayed 1 night in Oct 2023
Response from General Manager on Oct 14, 2023
Dear Wendell, It was a pleasure welcoming you to SpringHill Suites Galveston Island. Your rating is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest; we look forward to your next visit. Best Regards, Irene Carrillo General Manager

10/10 Excellent

LaQuisia

Stayed 1 night in Sep 2023
Response from General Manager on Sep 30, 2023
Dear LaQuisia, Thank you for choosing SpringHill Suites Galveston Island. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards,Irene Carrillo General Manager

10/10 Excellent

Girard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable Stay
Hotel was very convenient, comfortable and very clean. Staff was incredibly friendly and helpful.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 25, 2023
Dear Girard, Thank you for sharing your comments with fellow travelers regarding your stay at SpringHill Suites Galveston Island. We are glad our associates left a lasting impression and that you loved our convenient location and clean property. Thank you again, and we look forward to your return visit. Best Regards, Irene Carrillo General Manager

10/10 Excellent

Mark A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Beautiful and Convenient
Stayed 1 night in Sep 2023
Response from General Manager on Sep 16, 2023
Dear Mark, Thank you for the kind review of SpringHill Suites Galveston Island. We are thrilled to read about your fantastic stay and how much you enjoyed our beautiful and convenient property. We work hard to deliver a great experience for all of our guests, so we celebrate reviews such as yours. Thank you again; we look forward to welcoming you back on your next visit to Galveston.Best Regards,Irene Carrillo General Manager

8/10 Good

Craig

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Average breakfast and way overpriced
Stayed 1 night in Sep 2023
Response from General Manager on Sep 11, 2023
Dear Craig, Thank you for reviewing your stay at SpringHill Suites Galveston Island. While we appreciate your nice rating, we are sorry for not meeting your expectations concerning to our breakfast offerings. We will address these concerns with our food and beverage team, as we always want to improve our guest experience. Your valuable feedback is much appreciated, and we look forward to having the privilege of hosting you again soon. Best Regards, Irene Carrillo General Manager

10/10 Excellent

Brandy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from General Manager on Sep 9, 2023
Dear Brandy, Thank you for the wonderful rating about your stay at SpringHill Suites Galveston Island. We love that you included us in your plans for an escape to our charming island. It was a pleasure serving you, and we look forward to seeing you again soon. Best Regards,Irene Carrillo,General Manager

8/10 Good

Esperanza H

Stayed 2 nights in Sep 2023
Response from General Manager on Sep 24, 2023
Dear Esperanza H, Thank you for sharing the nice rating about your experience at SpringHill Suites Galveston Island. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Best Regards,Irene Carrillo General Manager

4/10 Poor

Cheryl

Travelled with family
Disliked: Cleanliness, property conditions & facilities
This property was a bit below average. Carpet and walls in room were dirty, black mold in bathroom by tub, toilet didn’t flush correctly.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 4, 2023
Dear Cheryl, Thank you for sharing the specifics of your stay with us. Please accept our sincere apology for the cleanliness and maintenance issues you endured in your room. Guest comfort and satisfaction are our top priority; therefore, we regret this was not your experience. We will address these appropriately and are grateful for your patience. We hope to have another opportunity to prove our commitment to service excellence.Best Regards,Irene Carrillo General Manager

10/10 Excellent

Rosalind

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Aug 2023
Response from General Manager on Aug 27, 2023
Dear Rosalind, We are delighted to know that you thoroughly enjoyed your stay; we love to make our guests feel right at home. Thank you for all of your generous compliments, and we look forward to having the pleasure of welcoming you to SpringHill Suites Galveston Island again soon.Best Regards,Irene Carrillo, General Manager

8/10 Good

michelle

Stayed 1 night in Aug 2023
Response from General Manager on Aug 19, 2023
Dear Michelle, Thank you for your nice rating and for letting us know that your stay at SpringHill Suites Galveston Island was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future.Best Regards,Irene Carrillo, General Manager

10/10 Excellent

Ricky

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from General Manager on Aug 19, 2023
Dear Ricky, We are delighted you had an outstanding stay at SpringHill Suites Galveston Island and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.Best Regards,Irene Carrillo, General Manager

10/10 Excellent

Joe, ROUND ROCK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff did a great job keeping breakfast stocked and area clean.
Stayed 2 nights in Aug 2023
Response from General Manager on Aug 15, 2023
Dear Joe, Thank you for all the wonderful reviews about SpringHill Suites Galveston Island! We are delighted to have exceeded your expectations and that you enjoyed your complimentary breakfast experience. We will surely share your kind words with our breakfast team. It was a pleasure hosting you, and we look forward to seeing you again soon. Best Regards,Irene Carrillo, General Manager

10/10 Excellent

RYAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from General Manager on Aug 12, 2023
Dear Ryan, Thank you for rating your stay at SpringHill Suites Galveston Island. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Best Regards,Irene Carrillo General Manager

10/10 Excellent

Lois

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from General Manager on Aug 10, 2023
Dear Lois, On behalf of our team at SpringHill Suites Galveston Island, thank you for the excellent rating. We are delighted to know you had a great time while here and that we met all of your expectations. We enjoyed having you and look forward to being your hotel of choice whenever you return to the area. Best Regards, Irene Carrillo General Manager